Woodie's Auto Service and Repair Centers

Jan 31, 2025

I had an incredibly frustrating experience with Woody’s Auto Repair Center. Before bringing my car in, I called and specifically asked if they had worked with SilverRock Warranty before. The front desk representative, Daniel, assured me they had multiple times and seemed confident they would be considered in-network. However, after holding my car for three days with no urgency to complete what should have been a straightforward repair, I was hit with an unexpected bill. Turns out, Woody’s is not in SilverRock’s network. My warranty would have covered a significant portion of my repairs if they had been upfront about their status. Instead, I was left to pay $350 on a $428 bill, while my warranty only covered $78—an amount that could have been much higher if they had been honest from the start. To make matters worse, Daniel never properly explained the final cost to me before taking my payment, which felt deceptive. It seems like they were more concerned with getting my money than ensuring I had all the information I needed to make the best financial decision. I feel taken advantage of and extremely disappointed in the lack of transparency. If you have a warranty, double-check everything yourself before trusting them, because they clearly don’t prioritize customer awareness or financial fairness. I won’t be returning.

Jan 23, 2025

Mitch was easy to work with. The diagnostic link they sent me was very detailed with documentation I think this is a great feature that helps you see anything wrong with your car.

Jan 16, 2025

Great Place for service. I'm new to town and the heat didnt work in my jeep. Brought it in and had a diagnosis same day i dropped it off. They got the part , did the repair, and returned my vehicle in one business day. Fair price, great customer service. Will be using the Woodies in uptown again. Mitch at the front desk is fantastic!

Jan 16, 2025

Horrible. Same as other reviews. 830am appt for simple tire rotation and balance. Its 4pm and still no update and when I call in it’s always “next one up”

Jan 16, 2025

Mitchelle at Uptown Woodie’s provided informative, consistent and friendly service when I brought my vehicle in for tire repair. I’d recommend anyone to go there and ask for Mitchelle.

Jan 09, 2025

Excellent experience at Woodie’s! The staff are so professional and the quality of the service is exceptional!

Jan 09, 2025

This is a horrible place!I just wanted to change the oil, after I picked up the car, my car didn't work properly, which was fine before. So I brought the car back, they told me it's not their fault but they can fix it for $1500, never again!

Jan 06, 2025

Easy scheduling for car services and Quick turn around with the work. Definitely recommend these people!

Jan 06, 2025

I am writing to share severe mis-givings about this Woodie's location. They upcharged, attempted to upsell, and in my case did a poor job on the actual work-- an oil change... leaving an oil smell, exploding oil all over my engine bay and resulting in my husband having to clean it. I have been a customer of Woodie's in Charlotte for over a decade, using multiple locations for several vehicles I have had. On Dec 6, 2024, I took my 4-door sedan with roughly ~45K miles on it for an oil change at Woodie's in Uptown. It was easy to schedule and my husband dropped it off. They were done in couple of hours and called to tell me they found some "critical items" to the tune of $1546. It started with: replace wiper blades. They did send an itemized estimate when I requested it. Upon review, I declined. When my husband went to pick up the car he was shocked that we were charged $103 for an oil change (no tire rotation included). From that point on, I smelled oil each time I drove the car the next few days. Puzzled, my husband opened the hood to find the quarter-turn oil cap off, which sprayed oil all over the engine bay. I then received an email from Woodie's requesting a 5-star review. To which I replied with pictures of the mess and asked how Woodie's intended to resolve the issue. That was Dec 11. As of this writing, December 17, I have received no response from Woodie's. I am very disappointed with this experience, car-service and customer-service. (2-stars for convenience of location) Update: Jan 3 2025-- On the afternoon of Dec 31, this location called me. After phone tag, I ultimately spoke with Stuart today, who said they could not fix the oil on the sound-deafening carpet and probably gave some sort of apology. He then offered me $50 off of my next service over $100. TBD on if I will trust this location to "get my offer." I still have a botched oil change. Whole experience was bizarre and disheartening for Woodie's.

Jan 06, 2025

NEVER COMING BACK HERE WASTED MY TIME AND THEY FORGOT TO FIX MY CAR. Brought my car in for a simple tire leak, I came in around 12pm they said there’s cars a head if me and should get around it by 2:30. Its 5pm and they called said bring it first thing in the morning. I brought back the next day at 8am, while I went to work. Came to check back 2 hours later still no news. Came back at 12:30 they said there’s a hole in the tire and needs to be replaced and I agrees and they said they should have it done by 2:30. I came back at 5pm and checked in with the front desk and he said my car was in “complete” status and then we checked and realized they forgot to change the tire!!! T I immediately left Don’t recommend this place to anyone.

Jan 06, 2025

Stay clear of this place. This is my second review of them and I only went back because their shop is right down the street from me. Made an appointment for a simple state inspection. Apparently appointments are just a suggestion because they don't honor your appointment time. I was advised my car would be done the same day but as the day started to end I had to call multiple times just for someone to tell me my car won't be ready until tomorrow morning. I wasted a whole day leaving my car with them just for them to completely drop the ball. I don't care how "convenient" they are to where I live I am never going back there again

Jan 06, 2025

⭐⭐⭐⭐⭐ I had an excellent experience at Woodie's Auto Service and Repair Centers! My service advisor, Mitchell, was fantastic. He kept me informed about the diagnosis through both phone and text, which I really appreciated. The price for replacing the front brakes and rotors on my 2003 Honda Accord was reasonable and comparable to other quotes I received. Mitchell also provided a clear timeline for the service, and I was able to pick up my car within 5 hours of drop-off, which was impressive! The location at 520 N. Tryon Street is super convenient for me, just a short walk to my office. I highly recommend Woodie's for anyone in need of reliable auto service!

Dec 06, 2024

Great first time experience, Thanks' Mitch...

Dec 06, 2024

Daniel and his team were a great help with auto work I needed done on my Mercedes Benz. About a year ago, I was charged over $600 at another shop only for an oil change. I really wanted to find somewhere that wouldn’t screw me over and I found Woodie’s and Daniel uptown. They did my oil change, air filter and new brake pads and I feel confident did not screw me over since I’m a female needing automotive help. Thanks Daniel and the Woodie’s team!

Dec 06, 2024

The staff and technicians are so professional and knowledgeable. The manager Stew is amazing. He made sure expectations were set and communicated everything that needed to be done with my vehicle was completed in a timely fashion.

Nov 06, 2024

Friendly, professional, and efficient. If you are in Uptown, this place is super convenient.

Nov 06, 2024

Multiple warning lights and conditions needed addressing and new tires. After spending $6k many warning lights still existed and the spare tire was just left out in the trunk and not put back in the well. Disappointing.

Oct 06, 2024

Daniel Benton at the Woodies N Tryon location has taken care of me each and every time I go into Woodies and has even followed up with me on repairs to check in and make sure everything was done properly to my liking. Overall I think the quality of their work is great and working with Daniel has been a pleasure.

Oct 06, 2024

Fast and efficient visit for routine maintenance. Daniel did a great job as well. Would recommend!

Oct 06, 2024

Fast, efficient, and friendly. 👍

Oct 06, 2024

Good service Mr. Stewart help me and did a good job

Oct 06, 2024

I needed a routine annual inspection. Woodie’s kept my car 48+ hours without explanation. I’ve never had a worse experience with a mechanic. Do not take your car here.

Oct 06, 2024

I would definitely recommend the Uptown location. I thought they had lost appointment, only to realize later thar I had brought the car in the wrong date. They were very accommodating and took care of me anyways. Thanks,

Oct 06, 2024

I’ve taken my car twice. They always take care of what I need quickly. Super nice too!

Oct 06, 2024

Whenever I take my car in for service at Woodies, I always have trust in their work each time and know they will take care of any problems at a reasonable cost. Their courtesy car service back home and return is great. You don't have to wait around for several hours for any repairs to be done. Their driver, Joel, is very professional and a good conversationist. Thanks, Woodies!

Sep 06, 2024

Always have excellent service when bringing my car there. Daniel provides excellent customer service and treats me and my vehicle with the utmost respect.

Sep 06, 2024

Beating a dead horse with this comment, but highly recommend asking for Daniel. Obviously mechanics are known for finding creative ways to add $ to your bill (this actually happened to me at a different woodies location). This is NOT how Daniel does business based on my experience (see below) 3 days before a planned 7 hr road trip to Florida, I brought my car in for tire replacement and inspection, which showed a severe grease leak from torn front right axle boot. I’m not well versed / educated in car repairs, so at first I assumed BS, but my extensive research proved it was serious. Daniel told me driving it down wouldn’t be dangerous but that doing so could cause damage to 2 other parts adding $800+ to the bill. I still wanted to drive it but he strongly encouraged I get a rental car, stating “a $200 rental car is still $600 less than what you could add to your repair costs”. Other shops I’ve been to would’ve 1000% told me it’s fine to drive, doing so would a) not put me in danger and b) likely drum up the bill. Win win for a mechanic. But everything daniel said or recommended indicated he was on my team and wanted to minimize this financial burden, super refreshing to feel like that at a repair shop. Side note - He’s fantastic at explaining the issues. He was even drawing me pictures to demonstrate

Sep 06, 2024

Came here to see about getting a flat tire repaired. They were open on a Saturday morning. Repair fee quoted was around $40, which is about $15 higher than quotes I got from a few other places, but it was convenient to my schedule that day so I would have been OK with it. They managed to have a look at it within a couple of hours and told me the hole was too large to patch safely. No charge since they couldn't fix it. I appreciated their willingness to fit it in and the honesty in not attempting an unsafe repair. I would go back if I needed something.

Sep 06, 2024

Daniel does an excellent job reviewing your vehicle’s service needs, and is very courteous and professional. Woodies is upfront and reasonable with their pricing. Super convenient location for Uptown. Friendly staff. Highly recommend!

Sep 06, 2024

Had a great experience at Woodies! Daniel is very knowledgeable and accommodating, and my car was serviced perfectly.

Sep 06, 2024

I take all my vehicles to Woodies and truly appreciate the honesty and customer service I get from Daniel. Car repairs are a reality and can be expensive so having someone you trust and who looks out for your best interest is invaluable.

Sep 06, 2024

The service is very professional and fast. They have always done a great job with my car. Daniel specifically is very helpful. Ask for him when you go.

Aug 06, 2024

Awesome customer service!!

Aug 06, 2024

Daniel has given us wonderful service. He is upfront with repairs and prices. He answers questions completely in a way I can understand. I am confident he will get the work dine

Aug 06, 2024

Our 3 kids left Indiana (May 31) for a trip to Nashville, TN then on to Gatlinburg, then on to Charlotte, NC in our 2008 Jeep Commander. The 5th day of their trip, they arrived in Charlotte. They were well, but unfortunately the Jeep was not. It had overheated and required work. The kids received a recommendation for Woodies Uptown, which was good, because it was close to Johnson and Wales which was the real reason for being in Charlotte. They had to be back in Indiana 3 days later but Daniel informed them that the Jeep could not be repaired in that length of time due to the extent of the needed repair. We made arrangements for Greyhound bus trip (a life experience in itself) to bring them home. Daniel was our contact and we had a few conversations over the next several days/weeks. It seemed that the Jeep was fairly complicated in not only getting apart but then getting back together. Daniel was always so courteous and truly seemed to understand our dilemma. We feel that we were blessed to have Woodies perform the needed repairs. When the work was completed, Daniel gave us a recommendation for a Transport Company to get the Jeep home. That was another blessing. The Jeep was picked up early that afternoon and arrived at our location the next morning. It has now been home for about 2 weeks and seems to be running great. We are VERY pleased with the work that Woodies did and if Eli should decide to go to Johnson and Wales AND have a vehicle there, we know who the "go to" repair center will be! Thanks immensely Faye, David and the kids

Aug 06, 2024

So far, our experience with Dan and Woodie's has been great. They have accommodated us when needed a quick oil change and took care of us for an inspection. As our local garage, it makes it easy on us to have good service so close.