Wilhelm Automotive
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Review highlights
"Pleasantly surprised by the guys working there. Knew what they were talking about able to get me in same day. Had replacement wipers on hand, I knew I needed new ones. I …"
"Complete service good prices real friendly staff ."
"Honest people, fair pricing, and great customer service and communication."
Overview
Categories
Auto repair shop, Auto air conditioning service, Auto radiator repair service
Directions
5211 E Thomas Rd
Phoenix, AZ, 85018
Phone number
Call: (602) 422-9250Website
View websiteAppointments
Book appointmentHours
Sunday
Closed
Monday
7:30 AM - 5:30 PM
Tuesday
7:30 AM - 5:30 PM
Wednesday
7:30 AM - 5:30 PM
Thursday
7:30 AM - 5:30 PM
Friday
7:30 AM - 5:30 PM
Saturday
7:30 AM - 5:30 PM
Description
Since 1928, Wilhelm Automotive Repair & Tire Shops have been committed to serving our customers with professional auto repair services at a reasonable cost with qualified technicians. Our goal is to make sure your auto repair experience is both friendly and successful. Our location offers a full range of automotive repair services near you including oil change, brake repair, air conditioning (a/c) service, tire replacement, battery replacement, transmission, fluid replacement, wheel alignment, engine repair, fuel filter replacement, starter & alternator replacement, diesel engine service and more! Call, make an appointment online or visit us today and our friendly staff will be happy to assist you.
Reviews (38)
Feb 06, 2025
First time trying this auto shop for an oil change on an older vehicle. They were great. Highly recommend this auto shop.
Feb 01, 2025
I've been using these guys for years. Great team. Knowlegable, courteous, and competent. I am sad now though. I am moving to another city and they are not in that new place. If they were, I would definitely continue using them.
Jan 31, 2025
Never heard of these guys but looks like they're pretty big. They put a spare tire on one of my customer's cars for free just because she happened to be close to them when her tire went flat. Just nice to see people doing good deeds without asking for recompense sometimes.
Jan 31, 2025
Thank you so much for helping out a "damsel in distress." I live right next door, and noticed the flat tire as I wanted to to head out to work today. My son was out of reach and I didn't know what to do. The Wilhelm Automotive Manager right next door was so kind. They put on the spare tire, so I could drive it safely to discount tire down the road. Such wonderful people. They turned my day around.
Jan 24, 2025
All good. As Usual. Always good friendly service.
Jan 24, 2025
Excellent local car shop with impressive skills and follow up.
Jan 24, 2025
I came to Wilhelm after originally going to another shop and getting overpriced for the issue with my car. At the time, I had no idea that I was being overpriced. The guys at Wilhelm immediately showed me possible issues I could be having with my car and gave me two possible invoices that were all significantly less than the original shop that ripped me off. They were able to get the work done in a day and a half, found two issues with my car (one that the previous shop did not even find) and it was less than my original quote. As a young woman that is used to being overlooked at car shops because I lack the knowledge, Wilhelm took care of me and made it clear that they were being honest and transparent through the whole process. Best car shop that I have ever been to!
Jan 24, 2025
I’ve been taking my vehicle to Wilhelm for a couple of years now. They are honest about services are truly necessary and their pricing is fair. Their customer service is also excellent.
Jan 24, 2025
Only had an oil change and tire rotation done, though Wilhelm also did a vehicle check and pointed out some items that might need repair. All is good for present and the work done efficiently.
Jan 24, 2025
These guys took care of my vehicle in a timely manner and were extremely helpful in helping me to learn what work my vehicle needed and what could be held off on. They also had me in and out in one day, even with added needs! super grateful for the experience and to have a company I can trust for all my future auto needs.
Jan 24, 2025
Very professional and only did what was needed. I trust this team!
Jan 17, 2025
Been going to Wilhelm for over 25 years ~ all of my family and will continue to. Honest, reliable and trustworthy. Sincere thank you!
Jan 10, 2025
I had no idea what was wrong with my car, but after a thorough inspection late Saturday, they found the issue was the coils. Even though they couldn’t fix it that day, they got it done first thing Monday morning at a great price. Eric was fantastic—helpful and professional. Highly recommend this shop for their honest and reliable service!
Jan 10, 2025
Off the bat I was greeted with kindness and a smile that made me feel comfortable already. As a girl it can be intimidating going in for car repairs. Upon diagnosing the issue they sat down and explained to me in simple terms with pictures and videos what the issue was. No place has done that before and it made me feel confident they knew what they were doing and not trying to take advantage of me. They even offered to get me an uber home after delivering the bad news about my car! Quick turn around time as well. 10/10 recommend!
Jan 07, 2025
Absolutely love the service I recieve here, been going for 3 years now and they do an awesome job on my vehicle every time. Above and beyond service 10/10 would recommend 👌
Jan 07, 2025
Best auto repair shop in Arcadia.
Jan 07, 2025
I have been having my car maintained and repaired at Wilhelm for a few years. I trust their recommendations and work.
Jan 07, 2025
I was very impressed. Cherry and Luke acted like businesses used to, like I was their priority. They treated me like a long time customer even though it was my first time. Treated my issue as though it was as important to them as to me. Fit me in although they were very busy, just saying it might take a few hours so Cherry shuttled me home in a Prius to wait (Yes they work on Hybrids). Job was done in a couple hours and they came and picked me up. They checked my car over thoroughly. Luke wrote up a list of maintaiinence I need to get done over time, with an estimate for each and went over them with me to prioritize the needs. I lost the repair shop I had used for years and my car and I were looking for a home. I think we found it here. Price was very fair and itemized, very professional. Reward program is a plus and very nice.
Jan 07, 2025
The shop on 52nd and Thomas has served my family very well for over four years now. Our oldish cars (7 and 10 year old Hondas) are still running strong.
Jan 07, 2025
This is the only place I go for car repairs and maintenance. They are THE BEST !!
Dec 07, 2024
Always fair priced, great customer service and perfectly done work!
Dec 07, 2024
BEWARE OF THIS SHOP! YOU'LL GET YOUR "NICE CAR" BACK WITH NEW HOLES IN YOUR SEAT!! MANAGER DOES NOT CARE WHAT HAPPENS TO YOUR CAR!
Dec 07, 2024
First of all, I'd like to thank Eric for his service to our country and any other Wilhelm former USA Service member. Thank you! Eric and Chris are integral parts to the success of Wilhelm Automotive. They keep their clients informed, up to date on their service requests, while educating during the entire process. No vehicle will leave Wilhelm Automotive that's not in good working condition. Their technicians are qualified experienced mechanics that deal with autos from many decades ago to the present, such is my case. Safety is their priority. If you are looking for a good competent and honest auto repair shop, Wilhelm Automotive is your best bet! I highly recommend them for all you auto service needs. I will go nowhere else!
Dec 07, 2024
Great service took care of all my oil change needs and didn’t try to upsell me with a bunch of stuff.
Dec 07, 2024
The staff at Wilhelm Automotive are very friendly & professional. I was treated friendly, advised of the process and informed of the diagnosis with photos. The repair was done and I was provided with a complete documented safety report. I’m not a big fan of auto shop’s & mechanics but Wilhelm automotive took my repair person and walked me through the process. You would be foolish to go elsewhere…
Dec 07, 2024
AVOID THIS SHOP AT ALL COSTS!!
Dec 07, 2024
Dont bring your “nice car here” apparently they will stab the seats and then say there is nothing they can do about it? No apologies, no reimbursement, no help. Beware of service and lack there of.
Dec 07, 2024
Don’t bring your “nice car” here. They will not be careful with your interior and will not replace or fix the damages they cause. BEWARE! They have refused to take accountability. You’ll be hearing from the Better Business Bureau. Please look elsewhere for your auto motive needs.
Dec 07, 2024
Fair, honest and professional. Thanks for the help on my Volkswagen GTI!
Dec 07, 2024
Fast service and an amazing price, these guys take care of your vehicle and I feel like they are the first repair shop that hasn’t tried to push anything I don’t need onto my bill, they are quick and respectful and I will forever use them from This point on
Dec 07, 2024
Great Service!
Dec 07, 2024
I took my 2008 Porsche Cayman in for an oil change and I will be bringing in my other car (2006 Hummer H3). They are A+++ and if you have a car you love, that you don't want to part with, I would recommend bringing yours in here.
Dec 07, 2024
If you CARE about your vehicle, Wilhelm Automotive is the place for you.
Dec 07, 2024
I’m only giving one star because you can’t give zero. My sister in law brought her car in for a battery change and got her car back with a hole in her seat, and they’ve given her nothing but grief over it.
Dec 07, 2024
Never go wrong here great discounts and friendly group of guys that talk honestly.
Dec 07, 2024
Place is great. Been going here for years
Dec 07, 2024
They wanted to charge me almost 200$ just to look under the hood for 5 minutes... They said: "We don't have time to even look at your car for the next 3 days, nor will anyone else. You can go to big o tires and see what they say." Went to big o tires right after that, and they immediately helped me out without charging me a dollar... interesting...
Dec 07, 2024
When I walked into this place, I thought I walked onto a scene of Punked. The service they provide here is an absolute joke. I’d rather pay a stranger to work on my car. Thanks guys, I guess I’ll take my car to a dealer to get it fixed this time.