Waterford Auto Repair 2

Feb 06, 2025

If I could leave a negative review I would. Charged my mother over $5000 and took 3 days to fix when they told her a day just for her car to still have issues and the finance company is trying to charge her $700 a month for repayment every month. Don’t waste your time or your energy!!!

Dec 06, 2024

If I could give this place negative 10 stars that would be more appropriate. I took my car there Saturday afternoon. Gave him $100 to order the part. Told him I would be there Tuesday ar 8:30. I was there at 8:25 and no one was there. I stayed until almost 9:30 and still no one. So I had to go somewhere else to have my car fixed. This place is a joke... and to top all that off, he cracked and left a whole in the panel that covers the fuses! This is just getting worse...I didn't even need a part, just a fuse! So not only were poor at customer service, the are trying to scam people as well. The dude left his tools in my car. I should have sold them. I would have got quite a payday. But I returned them. Had I known they were going to keep my $100 I most certainly would have! Beware going to this crooked place.

Oct 06, 2024

I got a flat tire after hours & Brandon & Waheed after hours went above and beyond to get my tire repaired and home safe. The new owners are honest hardworking let's come out and support them. They have a sign says they beat all competitors and prices. So thankful. Thank you Waterford auto repair team!

Oct 06, 2024

I originally went to Firestone to get my jeep checked out, and they quoted me at $5,500 to get everything fixed. I called Waterford Auto Repair, and they had me in the same day to give a second opinion. They charged me $1,800 and went above and beyond to get started on the repairs right away. Everyone there was attentive, kind and honest — service was top tier. I would definitely recommend coming here and will be doing so in the future.

Aug 06, 2024

Great customer service, fast repair and I felt very comfortable because I could see that Waheed was very trustworthy. The VP personally came out to treat his customers like family, the VP being Waheed. Overall, 10/10 customer service!

Aug 06, 2024

I been to the Elizabeth Lake Rd location twice now, I’ve had amazing customer service each time I’ve been there. The guys are very friendly, knowledgeable and don’t try to nickel and time me when I’m there. I will be back!

Aug 06, 2024

Waheed is a great guy and the mechanic omar is excellent

Aug 06, 2024

Waheed, and Omar were great! They really work with you, there awesome, polite and very professional!!!! I’ll definitely be back !

Aug 06, 2024

my car broke down I had no worries when I got my car back from these guys only took 2 short days and was ready to go working with them was easy and professional. Months later got my oil changed and yet again they always take care of my car if you need someone you can trust get with Wahead,Omar, at Waterford auto 100:100

Jul 06, 2024

My van broke down in pontiac the other day and i had it towed here right after closing hours. The next day they had it diagnosed and gave me a price for repair. Pricing was not the cheapest i have seen but fair. They threw in an alignment and oil change for no extra cost. I got my van back the next day and it is running beautifully. Fast and efficient work, Thankyou again Nathan for your service!

Jul 06, 2024

Would recommend this place especially for a flat tire or tire plug thanks guys

Jun 06, 2024

I went in for an oil change and was greeted outside by Andy. He told me he just started working there and was there to help me. I told him I was just there for an oil change. He wrote me up told me it would be about. 45 minutes. He suggested a couple repairs that I could not afford. They have in house financing that I applied for but was not approved. He suggested a plan for my repairs, safety items first gave me an estimate and then discounted for when I come back! I am unemployed and have no money. He was so non judgemental and seriously wanted to help me! I am telling my friend and family about this place. A Diamond in the rough! Thank you Andy and staff for making this oil change a great experience! I will be back. Keep up the great work!

Jun 06, 2024

Please don't ever go here. A simple job of replacing my studs on ONE tire this placed lied about the price and cost and charged me for the tow which was supposed to be covered. The price they gave me to replace my studs on one wheel came to 300 dollars and the tow was 100 of a grand total of 400 dollars for the replacement of 4 studs.... 4 studs!!!! A 100 dollar job at the most!!!!! 400 dollars. They are scam artists I didn't even make it home my tire just broke a lug and the rest are loose and I have to have my car towed again.

Jun 06, 2024

Ryan got me in and out with a patched tire in under 20 mins! Excellent service, highly recommend!!!

May 06, 2024

Brought my car in to get the check engine light diagnosed. They didn’t get the diagnosis right, tried to charge $350 for a part that I didn’t need that costs $80 and can be changed in 5 minutes, then tried to overcharge me for the diagnosis, didn’t re-attach multiple parts under the hood and told me it was good to go, and lost the cover to my fuse box. Don’t take your car here unless you feel like flushing a few hundred dollars down the toilet

May 06, 2024

Went in for service and they took great care of me. They were absolutely a thrill to deal with. I highly recommend them to anyone looking to repair their car

Apr 06, 2024

Called around to all the chains to get a bolt out of my tire and they all said 2 days out and blew me off.. call Waterford auto repair and the owner said bring it on by…I had my 1.5 year old with me and I gave him the keys ..10 mins later had the bolt out and keys back into my hands and said don’t worry about paying and have a nice day! Waterford auto repair is my new shop especially for anything tire related. Best experience I have had at a shop ever.

Apr 06, 2024

This is a very reliable and trustworthy car shop. Josh kept me laughing while I waited for my car to be serviced but they were definitely about business.

Mar 06, 2024

Check out this place. Best customer service. Fast knowledgeable and clean work. You will be very satisfied just like myself. I will be going back for any other car needs 👍 100% recommended

Mar 06, 2024

Got my oil changed, and they found something wrong with my car.

Mar 06, 2024

Service was great and there were no surprises when it was time to pay. Hass was very efficient. We will definitely be back.

Feb 06, 2024

Everyone here was an absolute pleasure to work with. The did amazing work in a timely fashion, I would go back 10000x over again.

Feb 06, 2024

Great customer service and Josh is very helpful and knowledgeable for required maintenance on cars.

Feb 06, 2024

Great customer service here ! Hass and Josh were amazing , honestly all the guys working here were amazing but I only caught two of their names . Thanks again guys !

Feb 06, 2024

Great help on my vehicle fast and stayed late for me, thanks!

Feb 06, 2024

Interesting that the owner replied 4 months later and fluffs it off as if it wasn't this shop, as if I wrote the review for the wrong place. Nate is short for Nathan which if anybody reads a couple of reviews below mine it verifies that someone else mentioned him as well in their post, which looks bad on the "owners" part in his reply. The "owner" just made himself look bad and his business. I had my Honda Civic towed to this shop and they installed an actuator that I provided. I made the mistake of not asking the hourly rate they charge which was ridiculous! $180/hour! After they put the part on for me they told me they need to do a 3-hour diagnostics to find out why the breaks won't release. I showed up in person the next day after thinking about it and Nate said they can do it in 2 hours and if they don't find anything they won't charge me which I thought was fair. I get a call the next day saying the other actuator is bad and breaks, rotors, pads need to be replaced and the quote was close to $1700! I had it towed to Auto Lab of Troy that was recommended by my mechanic in Detroit that said they had the best diagnostic guy and they diagnosed the problem as something totally different and solved this 2 year problem in 1 day. It was the harness not the other actuator. If I would have kept my vehicle at Waterford Repair Shop it would have been a nightmare! Both Nate and Randy were very nice but the labor rate is outrageous and diagnostics is not all they said it was.

Feb 06, 2024

Shout out to Hass for hooking me up. Went in for an alignment check and he let me know I needed new upper control arms. Will be coming back here again.

Feb 06, 2024

The service with Josh was excellent, I came in to get an oil change he helped me understand the type of oil and the filter and everything my car need going forward he is very educated & a very nice guy for business I will be coming back for all my vehicle needs thanks again for your help 👍. Highly recommend!!

Feb 06, 2024

They addressed a nagging brake issue in my car, and I'm thoroughly pleased with the service. Swiftly identifying a worn-out brake caliper, they not only replaced it efficiently but also walked me through why it needed replacement. Their commitment to transparency and expertise made me feel great about choosing them. Plus, the cost was the best I found.

Feb 06, 2024

They did great work on my car highly recommend