Walmart Auto Care Centers

Jan 07, 2025

There’s no oversight and workers work at a “snail’s” pace. The phone rings constantly and never is picked up. It’s an embarrassment on customer service!!!

Nov 07, 2024

Closes at 7. Arrive at 5:45 and they turn me away for an oil change

Aug 07, 2024

Employee was very professional and helpful didn't have to wait long

Jul 07, 2024

Great customer service!! From me calling scheduling an appointment, dropping my car off, and picking it up, everyone was very nice!! I got a warranty rotate and balance on my tires.

Jul 07, 2024

I would leave zero stars if I could. They are rude and unprofessional. They have a sad handwritten nite saying "Appointments Only" taped to their door but no mention on website at all. So I take my tire off and bring it there as it was an emergency (I mean, who plans a flat tire?) only to hear, "You're just gonna have to take it to another Wal-Mart" No offer to make an appointment t or let me know when I could.possibly get it done. Um, no thank you. I will take my business and money somewhere else.

Jun 07, 2024

I shopped around for tires and a great deal at Walmart... That being said you get what you pay for. I made the appointment online. They cancelled my appointment while I was on the way to it and had taken time off work. They said they were short staffed and had to close early. I wasnt going to write a review, they got me in that weekend and completed the tires in 2hrs. There was a minor hiccup at checkout where they charged me for service again when i had paid online and couldnt provide me any sort of receipt because the online and store systems work together. It worked out and i was refunded after about a week... Then 3 weeks later I went to replace my brakes and the stud that the lugnut screwed onto was cross treaded really bad. When I put the lugnut back on the stud broke off in the lugnut resulting in $130 repair for a new stud. Overall I would not recommend going here.

Jun 07, 2024

I was sooooooo happy with the customer service from the new manager Chris, I think that was his name. I traveled from Goose Creek because the one on St.James was not helpful and their customer service left something to be desired. I will make sure to make the the extra mile trip

May 07, 2024

Very helpful, bought a battery and they installed it. Thank you. They even had coffee and water and a nice waiting area for auto care customers.

Mar 07, 2024

Great technicians, not so great employees at the s service desk. Won’t answer the phone, messed up my work order. Would go back only because they are significantly cheaper than anywhere else, just make sure to pay online so they don’t mess your order up.

Mar 07, 2024

What’s the point of having a phone number to call when they never answer? Made an appointment yesterday (Saturday) to bring my car in today but come to find out they cancelled my appointment and never gave me a call notifying me and now they still won’t answer the phone. Horrible customer service communication

Feb 07, 2024

1st time 2 days to get a single tire. 2nd time wrong tire, so I had to wait for that to be corrected. Customer service know ones there no customer service

Feb 07, 2024

Actually closes at 2:30

Feb 07, 2024

Do not use this store! I scheduled an appointment to have 3 tires installed. I received a confirmation text the day before my appointment. When I arrived, I was notified that they were not able to perform the service, because they could not calibrate their equipment. I was told they had this issue for a couple of days. When I asked why I received an appointment confirmation the day before if there equipment was not working, the manager said "oh, that's my bad". He suggested I go somewhere else. I agree with him. Go somewhere else.

Feb 07, 2024

Get there before 8 if you want quick service otherwise your going to be there all day

Feb 07, 2024

I called three different walmart auto care center locations to check on the price to get a tire put on the rim and mounting and balancing, no one ever answered the phone even after being transfer by customer service. With no success of the cost I decided to go to the store. I walk up to the auto care center and ask the cost of tire mounting and balancing and her reply was that she couldn't preform the service due to shortage on technicians. I ask the time they closed she said 7 o'clock looked at time and it's was 4:30. Walmart auto care centers are horrible for tire services. I did try another location and believe it or not the same thing again, only 230 and can't get service done due to not enough service technicians and they don't close till 6. Finally went to national tire and battery, they were the best, they fulfilled all my needs that day within an hour. I will never again go to Walmart auto care center they had me so frustrated and left with no answers or no one to talk to.. answer the phone....auto care center people call to get information so they don't make a trip to the store to be told they can't do a 45 minute tire change bc not enough technicians. Don't waist your time at Walmart for tire service, poor service.

Feb 07, 2024

Not friendly

Feb 07, 2024

The staff here is knowledgeable and helpful. Honestly, it's the best service I've had anywhere in a while. Service is first come, first serve- no appointments. I picked up a screw/nail in my tire and noticed it on Saturday night. All tire shops in the area were closed on Sundays except for walmart. I needed the repair/replacement done right away. Due to the fact that Walmart was the only place open and there were many other people with the same issue getting tires fixed that day, the wait was kind of long, like time warp long. Anyway, ended up with two new tires and my worries resolved. FYI - if you have the option to drop your car off and leave it there, I would.

Feb 07, 2024

They never pick up the phone

Feb 07, 2024

literally been sitting here for over 3 hours to get an oil change and they only had one person in front of me. my car hasn't even been brought in yet... also theres no one inside so i cant even ask for my keys back to leave. save yourself the headache and getting annoyed and go somewhere else.

Feb 07, 2024

I would give it -5 if I could!

Feb 07, 2024

Literally horrible. Showed up at 1:00 on Saturday for them to tell us that they were taking no more services for the day, and to come back tomorrow. Came back at 7:00AM sharp and no one was at the service desk until 7:40AM. Told they did not have my tire in stock even though it shows available online. Do not come here, 10/10 horrible customer service and service in general, and no one cares because it’s Walmart.

Feb 07, 2024

They did a great job installing my rims ! Great customer service at tire care.

Feb 07, 2024

Time stamp of this review is 5:30pm. The service center decided to close early! Since when does a corporate organization pick and choose their quitting time?

Feb 07, 2024

Very slow service

Feb 07, 2023

Called on a Wednesday at 230pm to see how long the wait was for an oil change was told ," we are done for the day" then hung up on me.

Feb 07, 2023

Complete garbage service. @330 we aren't taking any more customers today. No cars in the shop. No one doing anything.

Feb 07, 2023

Courteous. Told us what we needed and wasn’t trying to get money from us. Done in a reasonable time frame.

Feb 07, 2023

Did not have tire not friendly

Feb 07, 2023

I was able to get the tires put on but they shipped to my house!!!!!

Feb 07, 2023

I wish I can give less than this. They keep me waiting for hours and had really bad Attitude like they didn’t care about customer or their job…manager was also like that… I had great experience at the Walmart at dorchester road…people are nice there…here no caring and so much rude and careless and irresponsible behavior… I will complain to corporate office too… They got us tires with lifetime flat repair coverage so no choice then Walmart….don’t get into that… specially for this Walmart

Feb 07, 2023

Work task, I requested didn't take long at all.