Walmart Auto Care Centers
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Review highlights
"All the associates I met were very professional and efficient. When I checked in they said it would be 45 minutes before they could get to my car. They finished in about …"
"Small town value, can't beat the friendly service."
"The staff were super friendly and knowledgeable highly recommend coming here."
Overview
Categories
Oil change service, Auto repair shop, Tire repair shop
Directions
8350 Shaver Rd
Portage, MI, 49024
Phone number
Call: (269) 323-3930Website
View websiteAppointments
Book appointmentHours
Sunday
7:00 AM - 7:00 PM
Monday
7:00 AM - 7:00 PM
Tuesday
7:00 AM - 7:00 PM
Wednesday
7:00 AM - 7:00 PM
Thursday
7:00 AM - 7:00 PM
Friday
7:00 AM - 7:00 PM
Saturday
7:00 AM - 7:00 PM
Description
Whether you have a new car or have been driving yours for years, basic car care is essential to keeping it running smoothly, efficiently, and for as long as possible. With over 2,500 Auto Care Centers nationwide staffed by certified auto care technicians who can perform the maintenance services your car needs, you'll keep your car rolling its best at a great value. Services include tire installation, battery testing and installation, oil and lube services, and more. Just drop your car off at the Auto Care Center and let the technicians get to work while you shop.
Reviews (27)
Dec 07, 2024
Did a great job finding a good quality good priced battery to replace my completely dead one in a timely manner. The waiting area was clean and I had half an hour to do some shopping to kill some time. The staff were super friendly and knowledgeable highly recommend coming here.
Dec 07, 2024
I arrived at Walmart a few moments after 7am. I was the second person in line. I requested our usual $24.99 Pit Crew oil change. They said it would be a 25 minute wait, and the pulled in my jeep right away. I settled in the waiting room and began working. About 23 minutes later, the mechanic and a manager came to get me. They explained that Walmart no longer offers a Pit Crew on my jeep. The mechanic said that I needed to putchase my own oil and they escorted me to the oil section. Then, the mechanic selected 2 bottles of oil (1 large, 1 small) for me to purchase. Then they sent me back to wait while they begin the whole process again. The manager was silent during the whole process. The mechanic explained to several other employees that he "Has the manager's backing on this one!" Apparently, Walmart no longer does "10/30" oil changes. Also, a few new employees arrived during the oil change, and they decided, unannounced to me, to let me jeep be a learning experience. The employee behind the second desk spent most of his time cursing, which for some people, would be highly offensive. After more than an hour wait, I was called to the desk. I was literally charged double for this one! The would not give me my original receipt. They restarted the whole process about 25 minutes after my arrival. This receipt shows the second half of my time there this morning. Please do not waste your time or money at this Walmart!
Nov 07, 2024
Online order canceled twice, even though tires were in stock. Had to come in store to order them. Then this shop does not have extra Lugnuts in stock to replace stripped ones. Customer has to go buy them from another store in order for a tire shop to replace tires. Cannot make an appointment while in store and have to go back online to make an appointment. Overall, having to make three separate trips to this place just to change my tires. Would have been better to go to a real tire place.
Oct 07, 2024
Good job guys we appreciate your hard and efficient work, on time and very quick, they did the Jobe done.
Jul 07, 2024
I came in to have my tires changed when they were really busy, so I figured that it would be at least an hour before they would get to my car....I was surprised they finished wi
May 07, 2024
Other then there not being someone to buzz the you out the back exit good service and being waited on in a timely matter..
Apr 07, 2024
I will NEVER trust them with my vehicle again. They broke the hood latch on my truck- it’s a newer vehicle so it opens a little differently and the tech pulled it too far. $1100 in damage. I had to take it to the Ford dealer to get it fixed- and they were able to confirm that they were the ones that broke it. The manager tired to tell me that it came in that way- that somehow the last people to open the hood broke the latch. In order for this to be true they would have had to break the latch, get the hood open (the ford dealer had to tear the front end apart to get it open), and then close it without bothering to tell anyone. Little do they know the last person that did the oil change was the Walmart on 9th street. Regardless- they broke it and can’t be bothered to even attempt to make it right.
Feb 07, 2024
Decent tire prices
Feb 07, 2024
Not good . Called for tire replacement. Quoted price. Which was good , but would not install 1 tire ? Wanted me to buy 2 . When I was only replacing a flat that had a bolt in it . Went to firestone as it was very easy , 1 tire , no update and much more customer service then some ding bat at walmart. I worked automotive dealership for 28 years. Never seen such poor service as walmart.
Feb 07, 2024
Went in after calling to confirm they were availaible, and nobody cared to talk to me, even thought there were employees at the counter. After waiting to ask, they said they couldnt do anything that day. No option for appointments. First come first serve only.
Feb 07, 2024
When there was a discrepancy with the price the manager was amazing to work with. I will definitely be back for more work because of the amazing customer service I received.
Feb 07, 2024
muy amables
Feb 07, 2024
Dale and the gang thank you so very much for the oil change fantastic work i will be back😁
Feb 07, 2024
Friendly staff. It took them about two hours to service my vehicle, much longer than expected.This was my first time visiting this Walmart Auto Center location. Overheard some technicians getting frustrated rotating and balancing my tires on because they didn't have the tools to easily remove the tire lug nuts. Plus, they were concerned that it would delay them leaving work on time that day. Overall, while the whole process took longer than expected, some aspects seemed rushed because I had to return to the location the following day to have my oil gauge reset and talk with them about inconsistent tire pressures.
Feb 07, 2024
If you want a seized engine this is the place to go! Oil was low when arrived had me sign a waiver then on my way home seen oil dripping called a mechanic to my job and he showed me how it was still the original oil in my car and they never changed my oil the reason the was a leak is because the changed the oil filter and did not gasket and filter housing please for the sake of your investment go to a real oil shop where they show you their work!!!
Feb 07, 2024
Splattered oil all over my engine, car reeks of oil. Don’t recommend you get an oil change here.
Feb 07, 2023
All the associates I met were very professional and efficient. When I checked in they said it would be 45 minutes before they could get to my car. They finished in about 30 minutes! I will definitely be back.
Feb 07, 2023
Came in early before an appointment (and asking while making the appt if I could also get an oil change, which they said yes) but, they said they won’t also change the oil because “it would take too long.” I REALLY don’t recommend coming here for ANYTHING because they don’t care for their work or customers.
Feb 07, 2023
Had 4 tires replace and shopped while it was being done. Texted me when they were fi ished and was able to check out back there too
Feb 07, 2023
I waited an hour and a half with my car in service. Only 1 other car was brought into the garage while I waited. Realistically I would usually do it myself but it was snowing. It took way to long and Noone could tell me why it took so long. Never will go back to this location
Feb 07, 2023
My tire blew out (under warranty) and I was on the verge of having a bad experience, but Scott, the Auto Care Center Manager took care of me. Thank you!
Feb 07, 2023
Small town value, can't beat the friendly service.
Feb 07, 2023
The one employee was rude...the manager saved the day. Smh.
Feb 07, 2023
They change the battery and didn't tighten the terminals down
Feb 07, 2023
They had what i wanted
Feb 07, 2023
They were very nice.
Feb 07, 2023
Very good