Walmart Auto Care Centers

Nov 06, 2024

I tried to be cheap and got cheap work. Showed up at 11:30 for a 12pm appointment, i was early and didn't mind if they waited till 12pm to start. My car didn't get taken in till after 3:30pm. At 2 i inquired about the wait and was told they were hours behind. I should have taken my car then. I got a ride and came back later. I paid for all new valves, didnt replace any, actually broke one and caused a flat not even 10miles from the store. I bought my tires online and they told me they weren't the correct size, according to my user manual they are but what do i know. I should have taken my car then too. I had to wheel the tires to the front to Customer Service for a refund and walk to the back to auto to buy new ones. I was never given an answer to what size these tires were. Of course, they were too big and rubbing in my wheel well. Very upset and should have read the reviews. Update: i got the work done at firestone and was more than impressed. I bought the tires back to Walmart and got a full refund on everything. Will not be coming back.

Oct 06, 2024

The worst store in Greensboro. I went to the pharmacy to pick up a prescription that was ready. I got of line at 658 there was one person ahead of me already being helped. When that person was done the salesperson in the pharmacy told me very nasty that it was 700 pm and they were closed. This is unacceptable the gate was still up. I will not be going to this store or pharmacy anymore. They Are rude and have terrible customer service.

Oct 06, 2024

Went in around 9am waited 2hrs they never got to my vehicle all I needed was tires put on every one kept taking smoke breaks and walking around talking just talking why is it more than one person on break at a time they really need to organize how they work so the work can get done .

Sep 06, 2024

I came to the auto center after having issues with my car all day. Thought it was one thing, wasn’t it and so on. Finally was confident that it had to be the battery. Got to the auto center around 4:15pm, talked to the gentleman who was working the register (couldn’t see a name tag). He got my car back, tested the battery and yup… needed a new one! Needless to say, up until that point I was having a rough day with trying to figure out what was wrong, though the gentleman that helped me was SO KIND! Not only that, but it did get busy and he was working the front, talking to customers all by himself. Again, I never saw a name tag but he was a younger black gentleman. As a college student who is away from home it was really nice to have such a helpful, understanding and kind person helping me. The gentleman who helped me deserves something for his great attitude and customer service! If anything is to ever happen to my car again, I’ll be bringing it back to Walmart Auto Center.

Jul 06, 2024

Personnel was too busy on their AirPods and phone to acknowledge customers at the help desk.

Jul 06, 2024

Purchase 4 new tires and pay so they can balance them and have them put new air valves. To make this story short, they only replaced the tires, and they lied to me and tried to tell me that they did. !Avoid this place!. They might have cheap tires, but their professionalism it's terrible. Don't put your life or your families life on the hands of a lazy technician.

Jun 06, 2024

If I could give 1/2 star I would and that would be just for Walmart having really good prices on tires. The past two times I have gone in the auto center the staff have lacked any sense of urgency or customer care. I wouldn’t leave a review if it was a minor issue because I can understand being short staffed. Both times different associates were rude and uncaring about people's situation. As I stood at the counter being completely ignored, an elderly lady with three small children with a completely flat tire was asking her options and two separate workers refused to be kind and helpful even when she asked multiple times for a solution to THEIR problem. It’s uncalled for to be callous.

Apr 06, 2024

The girl working back there is snobby and rude. Scheduled my appointment for 5pm. They didn't start changing my tires until 630pm. Never again.

Mar 06, 2024

DO NOT USE THIS WALMART. They have damaged two vehicles I have had, once destroyed my key and ignition switch resulting in me being towed, and the second time they scratched the entire driver side of my car. Terrible customer service, long wait times, and extremely combative when trying to resolve issues.

Mar 06, 2024

Despite the bad reviews, I received a fast oil change, $58 for full synthetic when everywhere else was asking $100 for my vehicle. Employees polite enough. I find it best to go on a week day early in the morning when no one’s in a bad mood yet. I’d go elsewhere for more complicated services though.

Mar 06, 2024

Used the online system to order my tires. Got there and they say the tires don't fit. They said I could refund them and order the correct ones. So I said OK let's do that. They tried to get me to take the tires across the store to return them and said I have to order the correct ones online. Nope. Gonna get with my credit card company on this one and leave this review. Horrible service

Feb 06, 2024

Bueno al menos me pusieron las dos llantas que necesitaba pero tuve que esperar dos horas y media para ello, y conste que tenía cita para las 12 pm y llegué 20 minutos antes y hasta la 1:50 pm la alarma de mi carro comenzó a sonar fue ahí que di cuenta que ya le estaban trabajando y en media hora me lo entregaron supongo que ni le hicieron la rotación de las llantas ,eso decía en la factura aún cuando antes lo pedí, creo que no volveré !

Feb 06, 2024

Excellent help with putting on new tires and wipers. Professional and friendly service

Feb 06, 2024

First of all they wouldn't even answer the phone and when I drove over there, the staff was very rude. I helped one older lady who was trembling, to her car, she had been waiting for two hours. She said they totally ignored her and put other people before her. They need a new store manager. Shame on you Walmart.

Feb 06, 2024

Good service

Feb 06, 2024

I would use any other company before using Walmart auto center probably Walmart in general. Came in at 6:20 need a tire before mine busted. The girl told me they stop excepting people at 5:30 then what’s the point of having the store open until 7 PM. so basically Walmart rather put your life at risk then to put your tire on 40 minutes before they close. If it takes someone that long to put a tire on, they should be fired. It’s a business so you don’t want the money just overcharge you

Feb 06, 2024

Ordered my tires and scheduled service. Went to get them and they had my car done in 40 mins. It was great service!

Feb 06, 2024

Terrible service in auto center . Long wait . Bad attitude

Feb 06, 2024

The were closed when google said they were open. Nobody answered my calls

Feb 06, 2024

They took good care of me and the prices were unbelievable, big thanks to my guy Josh

Feb 06, 2024

This was the worst service ever!! I noticed my tire going flat on my way to work because it had a nail in it so I decided to stop here for service. Arrived at 7:45am and was told that someone would be here at 8am. First of all, the employees didn't arrive until 8:15. Plus, I was the first car there and it still took them over 40 minutes to only PLUG my tire. They were walking around very, very slowly and looking at the phone at the whole time. Awful,awful service😠😠

Feb 06, 2023

Average, as u know walmart tire techs are NOT mechanics. Tire install was smooth but they are NOT equipped to do anything extra. Stuck lug not "we cant get it off, i dont know what to do". Shame tire not put on had to come back. No manual tools in theyre "shop". Prices were the best, installation is as expected but nothing more.

Feb 06, 2023

BEWARE!! Guaranteed long wait time and Bad Experience and Customer Service!!!! Don’t waste you money or time!!!!! The people at this auto center are completely disrespectful. I came in to purchase a battery. My husband bought the battery and then he came back out to sit in the car. I went into the Auto Center to ask them how long it would take to get the battery installed. The lady working there gave me an attitude and rolls her eyes and says when I’m done with this line. I asked was there something wrong with her because she was rolling her eyes. Then she gives another attitude. Then she takes another 2 people that comes up after me. Zero percent level of customer service. Then another employee comes up to the desk. I say I just need to put this battery into my car Are you the one that puts in the battery or other lady. Then she gets defensive and says I will help you when I’m done with this other customer. I said I was just asking I don’t mind waiting. I just want to know. Then the other employee calls me crazy. I said don’t call me crazy. Then she say I’m not taking to you and tells me not to talk to her. I will never come to the auto place ever again. Completely disrespectful rude employees They lost my business. This is not how you treat a pregnant women. I was going to give them a chance in spite of the low rating. I understand the rating now and I’m they should be rated a zero. I’ve never had such bad service in my life. I will pay the $ 50 dollar more to be treated with respect somewhere else. Get better employees or teach them customer service or you won’t have any customers left.

Feb 06, 2023

Fast service and tires reasonable price. They can engage more into really helping the costumer. My wife's car didnt have the key for the tirelocks and they simply didnt even try to help her. I had to come and went around the corner and a dude with another key just forced it in with a hammer and took them off like in 5 minutes. Something they could also do for sure.

Feb 06, 2023

Good luck getting serviced; no one is ever there even during their posted hours of operation. Every time I come here, I have to track down a manager who usually tells me that they have no idea when their hired employees are going to be at work. Went for an oil change and they didn't have oil...how?!