Walmart Auto Care Centers

Jan 31, 2025

Came here for tire change. Didn’t install it at all and was saying bs reason for appointment mixed when guy had check in my car by verifying info and all. Bad management. Better go somewhere else to save your time

Jan 31, 2025

I am giving one star just for the review. In reality they get MAYBE half a star. I went to the Walmart Auto Center for my tire appointment and parked in the west parking lot (this is important). I have a Honda Civic and there were no lights on the dashboard or messages on the screen when I arrived. Went inside, confirmed this was my appointment, and waited for them to finish installing new tires. When they were done they told me the computer had to be relearned so just drive 25+ MPH and it should reset. Simple right? When I got in my car to leave the message screen and light were showing a tire pressure sensor issue along with an INCESSANT beeping. After driving at highway speeds for 10+ minutes I went back for them to fix the issue. The technicians could not figure it out so they recommended to return the following day when their manager could figure it out. On the receipt/work order copy they gave me they correctly identified my damaged windshield under "Damages Before Service". Under their comment section they noted that my sensor "needs to be replaced" and "scanner says to drive to relearn". Everything has been calm so far. I came back the next day, the manager could not figure it out and recommended I go to another tire shop with a better code reader/scanner. I calmly took his advice and went to another shop near my house. The tire shop was able to pin point exactly which sensor it was, and when they removed the tire I noticed the tire pressure sensor broken from the valve INSIDE THE NEW TIRE. At this point I'm livid. I paid about $77 for the tire shop to replace my pressure sensor. At this point, I want a refund for the replacement sensor! No problems before they handled/drove my car and suddenly there are problems after. The owner of the tire shop gave me a printed and hand-written receipt explaining the damage. I return to this Walmart Auto Center explaining the situation and wanting to be reimbursed for a problem they clearly caused and had to pay someone else to fix. This is when two managers/supervisors/leads started giving me an attitude. They went to review camera footage and after AN HOUR one of them returned, blatantly denied any wrongdoing, and refused to reimburse me. At this point I am angry and they call a "coach". After he comes I explain the following: 1. A Walmart technician drove my car before performing work and can verify there were no messages or warning lights before service. 2. They had the attention and foresight to (correctly) document the broken windshield, but not a damaged tire sensor which directly ties in to the service you're providing? 3. After service they had the attention to document the sensor needs to be replaced, but also needs to be relearned? Last time I checked "to be replaced" = no longer functioning properly. How can you repair an electronic measuring tool by making it do what it cannot function to do? Their own notes are a contradiction. 4. How can you see a 2 or 3-inch black object INSIDE a tire by looking at a security feed? 5. If the sensor was broken beforehand, why did the car's monitoring system not pick it up beforehand and how would it end up in the NEW TIRE instead of the old one? With no arguments, the "coach" reimbursed me for my money. This was absolute crap service and the technician leadership/managers have no integrity. I implore everyone to not give them your service. They will try to lie and manipulate to get away with slimy practices. Only God knows how many people they screwed over who didn't fight back.

Jan 07, 2025

Unskilled mechanics, can’t do simple tire change. Broken my TPMS sensor. Doesn’t pickup the phone. Doesn’t take any liability for their mistake. Keep your car away from Walmart

Jan 07, 2025

Why does this exist

Dec 07, 2024

This would have been 5 stars, but someone named Brian, decided to connect his Bluetooth phone to my car stereo, and began playing music. Very disrespectful. When I stood up to look, he turned the music off, That wasn't professional at all.

Nov 07, 2024

I came for an oil change. I waited for at least one of the staff for 2 hours!!! This is impossible!

Nov 07, 2024

They are not actually open at 7 am. When I arrived, two associates at the counter didn’t offer assistance, and the third informed me that they wouldn’t be able to help until Sunday at 3 pm. It’s Friday at 7am! There was no one loading cars, the TVs were off, and the other two employees seemed to be wandering aimlessly around the floor. It’s clear why there’s such a delay until Sunday. If this is any indication of their oil change service, it’s not worth it—save your gas money and avoid the long wait.

Nov 07, 2024

They are so lazy and when I changed the oil I found drops of gasoline in the chair

Sep 07, 2024

I got a nail in my tire on my way to work this morning. I was right next to walmart so I just went there because my tire was at zero and it was an emergency. They tell me that in order for them to replace my 1 emergency need tire I'd HAVE to either order 2 or 4 tired. I could not afford the extras today but they did not care. Women manager had zero compassion. I had to tow my car to Discount tire in parma heights because I can't make it to Discount tire. Discount tire is GLADLY replacing my tire. WORST SERVICE. ZERO stars.

Jul 07, 2024

The mechanic Michael L. just doesn't want to work and didn't give me the balance and rotation. They are looking for any reason to sell you new tires, and refuse service. I lost my time.

Jun 07, 2024

Excellent customer service! Would not hesitate to use services at this business again.

May 07, 2024

Good customer service at this Auto Care center although they ran about 2 hours behind even though I had an appointment

May 07, 2024

The employees at the auto ,very courteous, hard-working employees of facility is clean

May 07, 2024

Waited 3 hours and when I woke in the morning 1 tire leaks been back 2 times and couldn't get in so I still have a leak and the tires aren't balanced I am a master tech turned management the service department is poorly run

Apr 07, 2024

Best place to get Douglas tires.

Apr 07, 2024

Found everything I was looking for, and the staff was mega helpful

Apr 07, 2024

Good guys that work on cars friendly

Apr 07, 2024

Worst place on earth. Waited four hours just to get two new tires put on. A week later I needed to replace a part, couldn’t even get the tire off. The lug nuts were screwed on so tight and had no antisieze or nothing on them just metal rubbing together . It stripped every one and broke off. Employee Brian had worst customer service I ever encountered in my life! Do not go here! Save your time and money!

Mar 07, 2024

Great prices, just had to wait longer then told, but it was that cold spell so very busy. But truly was at least 30.00 cheaper than anywhere else

Mar 07, 2024

I made my appointment online. Came in the wrong way but the team leader of the mechanics came inside and helped me. Gave us information about the different oils and we chose which one we wanted. I was kept informed throughout the process. He said it'd be a half hour but took an hour but it was fine walmart entertained us as we waited. We payed a reasonable amount. And off we went. Loved it and appreciated him helping us.

Mar 07, 2024

very cheap which is nice but they take so long. my appointment was at 9 and they didn’t start on it till 11. i had to wait 2 hours for an oil change when i had scheduled my appointment 3 days ahead. the men at the front are very nice and helpful people though!

Feb 07, 2024

4 hours wait just for a tire change

Feb 07, 2024

Awful. Called beforehand to make sure they could do an oil change and nobody answered. Drove there to find there was no associate there to help people. I wandered around until I could find someone to help/call the associate over. When she finally came over she had an awful attitude. Very annoyed because this was the second Walmart auto I had been to today because the one didn’t have anyone working. Finally just took my car to a take 5. Save yourself the headache.

Feb 07, 2024

Great

Feb 07, 2024

I have had an absolutely awful experience with this Walmart auto care center. My boyfriend purchased tires. They scheduled him an appointment and then proceeded to cancel the appointment same day he came to pick the tires up so that he could have them installed by someone else. They told him all four tires were ready. He got them. Only one tire could be found. We've now come back for an appointment. They said that it would be an hour. They texted him. His car was ready. We go to pick it up. They put all four of the wrong tires on his vehicle I would very highly recommend that you never come here. They're inconsiderate an inconsistent.

Feb 07, 2024

Ordered tires online

Feb 07, 2024

Terrible waited 40 mins before being told they don't have oil filter for my Hyundai

Feb 07, 2024

The website doesn't let you schedule an appointment, and when you call, they don't pick up the phone! Waste of time!

Feb 07, 2024

Unorganized and unprofessional Ryan