Virginia Import Services

Jan 07, 2025

Always a great experience working with Whitney’s team- they have the best customer service I’ve ever received at any garage. An expert and trustworthy mechanic that has saved us significant time and money on Honda repairs over the years.

Jul 07, 2024

I have nothing but excellent things to say about Whitney and his team. Whitney has been upfront and transparent about everything from the beginning in my two experiences with him. The first time, he said he didn't think he would be able to take a look at my vehicle for a few days. Because of that, I went elsewhere but I didn't forget his honesty about it. The second time was this week. I had my car in his shop for most of this week. We had several phone calls about my issue and Whitney did the leg work to figure out what work should be done and the price for everything. Finally, we determined what should be done and a price for it. Unfortunately, I was laid off before the work began. I called Whitney, shared the news, and said I would like to pick up my car without anything done as reducing expenses was priority #1 for me (and my car at least runs without repairs). This meant he and his team spent at least a few hours on my car and several phone calls for very little return. Whitney was kind, patient, and professional throughout. I recommend anybody with a Japanese car (Honda, Toyota, Subaru, Nissan, Mazda, Acura, Lexus, etc) to come here as that is what they specialize in. You can trust the service you are getting.

Apr 07, 2024

On my first visit with Whitney he stopped what he was working on to not only meet me but hear about a few issues I was having with both our older Toyota's. Advice on the one was "everything should be fine just a computer glitch". ( any other shop would have requested to bring it in and would have a cost associated) our other Toyota Tacoma had a bad exhaust issue. Whitney was over booked invited my son and I to stop in after hours and he would take a look at it. His advice was to drop it off at the muffler shop next door. The muffler shop wasn't sure what to do with it, and again Whitney advised the muffler shop not to mess with the Manifold and replace the Cat. Fixed the issue saving us big bucks drilling and tapping manifold rusted bolts etc. Again Whitney went out of his way to get us straight and no charge. VA Import Keep up the good work! The auto repair business can be expensive, frustrating, hot, and dirty so his efforts are noticed and appricated!

Feb 07, 2024

Amazing service and great work! Whitney is very knowledgeable and runs a trustworthy shop.

Feb 07, 2024

Great service

Feb 07, 2024

Honest mechanic. Quick turn around. All around good place to take your car.

Feb 07, 2024

They did nice job for my car

Feb 07, 2023

Whitney at Virginia Import is honest and very nice. Take your car here if you don't want to be taken advantage of. Steven Hughes with SMH Insurance in Richmond, Virginia.

Feb 07, 2023

Fixed my car in a timely manner. Knowledgeable staff.

Feb 07, 2022

Whitney is always very honest and willing to help explain any issues. I've been coming here for about three years and he's helped me out everytime.

Feb 07, 2021

Excellent service knowledgeable staff and just all around user friendly

Feb 07, 2021

Great service. Reliable and honest with what is wrong with your vehicle.

Feb 07, 2021

Hands down the best experience I've ever had with an auto repair shop. I've been taken my Honda CRV and my Honda Fit to Whitney for a couple years now and it's always been the most pleasant experience. He's always honest and someone you can trust to know he's not ripping you off and always does quality work on your car. I can't recommend this place enough - you should absolutely give them your business because they deserve it!! I wish I could give more stars!

Feb 07, 2021

We have been going to VA Import Services for our Honda needs more than 25 years. Excellent

Feb 07, 2021

Whitney always takes excellent care of our cars. We have been a customer for 20 years. Great, reliable service.

Feb 07, 2021

Whitney is great and knowledgeable!

Feb 07, 2020

Been using VA Import for over 20 years! Trustworthy. Now my grown daughters go here & I don't worry about them getting taken advantage of. I have had bad experiences with dealers trying to find things that need to be fixed when there was nothing wrong. That has never happened with Don & Whitney.

Feb 07, 2020

Great honest people. Great service. If I drive it, Virginia Import services will make sure it stays running reliably. No need to go anywhere else. Thank you Whitney and crew for always keeping it honest and affordable.

Feb 07, 2020

Great service for your import car needs. Knowledgeable staff that work with each customer one on one to make your visit better with explanations not high prices. I highly recommend them!

Feb 07, 2020

I have been using Virginia Import Services for more than 10 years. They are excellent. I absolutely trust their advice. Never had an issue with them. They are always busy so I usually have to make an appointment. Busy is a good sign.

Feb 07, 2020

I've taken my vehicles there for several years now. Great service. Fair pricing. Great communication and fast turn around. Can't speak highly enough about these guys! Don and Whitney are fantastic!

Feb 07, 2020

The best Japanese import car repair place in town!

Feb 07, 2020

These are my guys! Always fair and straightforward, I never go anywhere else.

Feb 07, 2020

Very knowledgeable technicians and fair prices, I would recommend Virginia Import Service to everyone I know