Valvoline Instant Oil Change

Feb 06, 2025

Great service

Feb 03, 2025

Very nice guys . Fast and quality service

Jan 31, 2025

Fast oil change, always available parts for my car

Jan 31, 2025

Great experience! Fast and easy!!

Jan 17, 2025

A bunch of good boys ❤️

Jan 17, 2025

Awesome team that takes great care of our vehicles!

Jan 17, 2025

Dusty, Ronnie, and James provided excellent service and education. Great place, won't work you over, just help you get what you need.

Jan 17, 2025

Emily's a doll and her teams absolutely amazing defintely recommend them!

Jan 17, 2025

Great service! They even checked my lights on my car! I've never had any other oil change company go that extra mile! Valvoline is my new favorite place! Try them, you will not be disappointed!

Jan 17, 2025

The team at this VIOC is simply the best. Always courteous and going the extra mile. From greeting to goodbye they remain professional and friendly! Couldn’t ask for more in this day of less connection between people. I connect with people here and it makes all the difference.

Jan 17, 2025

The workers, Ronnie and Rusty, were nice, kind, helpful and informative. People really can make or break an experience and it is important to have workers who like what they do and care about the customer experience.

Jan 07, 2025

Excellent service and cheap

Jan 07, 2025

Excellent service

Jan 07, 2025

Great job! Very professionals!

Jan 07, 2025

I have been going to Valvoline for most of my vehicles oil change,wipers, air, ect. And usually build a good relationship with the team who works there. I have lived in Mentor for almost 4 years in March and have since been going to Valvoline in Mentor . For major things I take my car to Hyundai. I have not even complained when different things occured such as my cap was placed on wrong causing a slight leak, or not correctly placed more than once. I experienced an oil leak had my gasket replaced, the rubber valve replaced and it was cleaned out and when it was checked I was informed it was because the cap was on wrong right after I had recently been to Valvoline. I try to give people a benefit of a doubt , however,my daughter and I went on October 27, to get an oil change, every one still nice as ever. They said there was no sign of leaks and all clear and the air filter was fine . I left , got my car washed, got us dinner and went home. I work from home and did not need to leave until my Autistic daughter therapy that night. I turned the car on and it was rumbling. I put it in reverse the car rocked I put it in drive it rocked worse. I thought maybe it was in my head. My husband came out selat int the car and we knew something was off. He said something always off after you leave Valvoline. My daughter was upset we were going to be late so I tried driving. The more pushed the gas the worse it became. I only drove one block but I was scared to drive further or the car would blow up on me and my daughter so I drove back home. I called Valvoline and Jack the manager or John offers to come to my house to check out. He also confirmed he saw no issues on the phone. He arrived used a machine and it said the 4 cylinder misfire. One spark plug... I get my car towed to be checked. The guys brought my spark plugs to me and said it was oil all over them and inside it cost me $196.00. I called and put it a claim at Valvoline on 10/29 I believe. I called back a few times to check on the status I was told they would expedite reimbursement. Another lady tried to give me. A year supply of free oil. And Jack calls me and tries to discredit what the place told me says he called them and they told them it was build up. No district manager ever called or anything. I will never go back to them again and I suggest no one else does. You can't even take responsibility for when you mess up someone car. My car was doing none of that when I brought it in and you poured oil on my spark plugs and tried to blame me. Well No Weapons Formed against me shall prosper. God Got me for sure. Merry Christmas 🙏

Jan 07, 2025

Jake the Manager at the Mentor location and his staff members do a terrific job and everyone here is friendly, cordial, and professional. It is a pleasure coming here for an oil change.

Jan 07, 2025

Stopped in on a Friday after work, great experience. Friendly staff, in and out.

Jan 07, 2025

To expesive

Dec 07, 2024

Excellent service. Friendly staff.

Dec 07, 2024

Very friendly staff, highly satisfied

Nov 07, 2024

Emily is the 5 star 🌟

Nov 07, 2024

Emily, Dusty & Saliou are top notch amazing!!!! Super friendly, super helpful. Took very good care of me. Can't thank them enough.

Nov 07, 2024

Great staff and service

Nov 07, 2024

I always go to Valvoline because I know that I will get informed on everything that is happening to my car. They always ask me if I want to do any indicated needs, and explain them. I am always shown the fluid before and after.

Sep 07, 2024

Dusty was super friendly, professional, and quick I go here when I find good coupons and they always honor them, always a great experience but this last one with dusty was top notch in and out in about 10 mins. Great place with great service

Sep 07, 2024

Efficient, courteous and proficient