Valvoline Instant Oil Change

Feb 02, 2025

I've been a loyal customer for years until today when I spent 2hrs in staples printing there receipt as we prefer hard copy. While I admit our computer skills are not great. This will be our last visit 😢 goodbye valvoline we are going where they still offer receipts. Thank you for a good run.

Jan 24, 2025

10% off everything if you show a student ID. Friendly, fast, amazing service! Joe and Nicholas totally rocked. Will be coming back

Jan 24, 2025

I really hate to give a bad review, but I was in a hurry for just an oil change, I had 1 car ahead of me and it took an hour and 15 minutes to get my service done, the people doing the services were talking and didn't really care about speed of service, your company can do better.

Jan 24, 2025

Kasen and the whole crew were super helpful, knowledgeable and quick. Will definitely be coming back to this spot for future servicing.

Jan 07, 2025

Great customer service and the people working cared about doing a good job

Jan 07, 2025

Great service very helpful! Glad I could get my car serviced afterwork since I had a drive up to Portland Oregon from Alabany the next day.

Dec 07, 2024

Always a great experience at all the Valvoline service centers.

Dec 07, 2024

Never had to wait so long at any other valvoline. I've been waiting for over an hour. I will not be coming back to this location. They are so slow. I thought it was supposed to be less than 15 min for a change.

Nov 07, 2024

Always top notch service here. Friendly, knowledgeable, no pressure to add services. Been coming here for years as they always do a great job no matter who is working that day. Rare for that to happen. Others could lesrn customer service from the people that work here.

Nov 07, 2024

Second time I’ve gotten my oil changed here and they are always so kind, outgoing, and informative. Never pushy, but always willing to explain things. Not a lot of people find joy and getting their oil changed. I’m sure, but these guys make it a nice experience.

Nov 07, 2024

Service was awesome

Nov 07, 2024

This was easily the most pleasant experience i’ve had at any valvoline, which is saying a lot due to how often I travel across the country in my car. Jamison and Tyler were very kind, helpful and informative, Beau successfully changed my headlight, which is very difficult since it is accessed through the wheel well. I previously went to the valvoline in oregon city and they flat out told me “nope cant do it” . There wasn't a moment through my visit where I felt like I was inconveniencing the crew. Highly recommend this location.

Oct 07, 2024

Courteous informative and pleasant I would recommend them for sure!

Oct 07, 2024

Everything was great and Jamison and Lucas were so nice and helpful!

Oct 07, 2024

Helpful, informative and patient team!!

Oct 07, 2024

Professional, attention to detail! Thanks JR and team

Sep 07, 2024

Everyone was so nice and it's nice to be able to go to a place where it doesn't feel like my lack of knowledge could be used against me to sell me things I don't need. One of them even showed me where to look for coupons so that I could get a discount off of the service! I will be back :)

Sep 07, 2024

Very kind people who do their job efficiently. JR helped me save some money by telling me there was a student coupon I could use.

Sep 07, 2024

Very slow

Aug 07, 2024

Excellent

Aug 07, 2024

Great crew, really thorough. They did an excellent job, very helpful, friendly and good at what they do.

Aug 07, 2024

They always do a great job. They sometimes push the boundaries on other parts like air filters, but they have good intentions. Maintaining a vehicle takes work and consistency.

Jul 07, 2024

The service people forgot to put back a shield they removed to get access to the oil plug. The manager on duty said they had lost it and would replace it. They took my information and i have yet to hear from them. the oil change was last year. I will never go back.

Jul 07, 2024

The staff are very friendly, professional and quick. I highly recommend them for retention in the company.

Jul 07, 2024

They always get the job done! I appreciate that they ask about add ons and other things they can help me with without the pressure to say yes and spend more money. I'm sure I'll be back when I need another oil change.

Jul 07, 2024

They only hire morons and have for years

Jun 07, 2024

Fast friendly service!!! They are not pushy about extras, which is nice

Jun 07, 2024

Great service. Great attitudes.

Jun 07, 2024

I had a bad experience at this Valvoline and will not be a return customer and would caution others. I came here for an oil change on 5/5/24, technicians were friendly & professional in conducting the service. I have no complaints there. At the end of my service however, when new customers started queueing up outside and the techs were starting to get a little frantic, the technician who was servicing the adjacent bay came over to assist with finishing up my service. He was a bigger guy who had difficulty latching my truck’s hood on his first two attempts so on his third and final attempt, he slammed the hood down extra hard, much harder than I have ever slammed it myself. The force used surprised me as it caused a slight air pressure change in my cab, where I was seated. I wasn’t happy about that but, whatever, I didn’t say anything and drove away thinking I was good to go. No harm, no foul. Unfortunately for me, the next day after work, I came out to my truck to discover green engine coolant having pooled on the pavement underneath the radiator. Upon investigation, I discovered that the plastic end cap on the radiator was leaking coolant fluid from some unseen crack(s?). I popped the radiator cap and the coolant level was low. I never had any leaks from my radiator prior to this. Ever. So I filed a claim with Valvoline Customer Service and today, 5/13/24, the station manager called me to say he was denying my claim and would offer no assistance. He said he determined from their closed circuit video that they were not responsible. He stated my vehicle was old, that the tech could not have possibly slammed the hood hard enough to cause any damage to the radiator...the tech did not raise the hood high enough, did not slam it hard enough and they slam hoods like that every day, blah, blah, blah. It was just a complete denial of any responsibility, which to be honest, is what I expected from such an outfit. Still, I am disappointed with myself that I did not do the oil change, which I usually do. In fact, this was the first time I have let a service station do my oil in over 5 years. I went in for new oil and came out needing a new radiator. Not a great experience and I won’t be back again. So if you do go here, hope nothing goes wrong because they will deny any responsibility if it does.

Jun 07, 2024

I realize the under 30 generation is much maligned these days, but the team at this Philomath location are outstanding: they are knowledgeable, communicative, make EYE CONTACT and are so polite and nice. I just had them check and top off my transmission fluid in my 2016 Nissan Murano. They took it slow - as is appropriate since overfilling transmission fluid can cause big problems - and when they had it perfect, showed me how it should read on the aftermarket transmission dipstick I bought from Amazon. What a refreshingly positive experience of good customer service, which seems to be rare these days. P.S. I had them change my oil a few weeks prior to this and had the same positive experience. I don't know why anyone would go anywhere else.

Jun 07, 2024

The crew here is always friendly, knowledgeable and never pushy. I can confidently recommend this location with no hesitation whatsoever!

Jun 07, 2024

These guys rock! Taylor is great

May 07, 2024

Super quick, easy, comfortable environment. Troy, Aaron, Coda, and Jamison are a great team! Thanks for all your help today! ☺️