Valvoline Instant Oil Change

Feb 04, 2025

Clay was amazing. He explained the process of the transfer case and made me feel valued as a customer. Thank you, Clay for your excellent customer service! Give Clay a raise!!

Jan 30, 2025

Benjamin was excellent. So courteous and helpful! I will definitely be using you from today on…..

Jan 16, 2025

Very professional and quick. They have a good crew.

Jan 16, 2025

After getting my car serviced my wiper fluids would not work. I thought maybe you didn’t fill it but it was full. Maybe something was bumped? Called they filled out a complaint. I was immediately notified. Great customer service… and it took me a few weeks to call back. My Bad! I had company from out of state. But today again contacted, I drove up the to the station. 3 people made sure I was looked after properly. and the hose had popped off. Lovely gentleman fixed it and I drove home!

Jan 09, 2025

I was able to drive up without an appointment, get service, and leave all in less than an hour when they were busy.

Jan 09, 2025

I was nervous because I’ve never had an oil change like this before, my step father always did them for me. A girl named Jocelyn helped me and was so so sweet, and so was everyone else. They all had smiles even though working out in the cold definitely isn’t fun. Thank you guys for servicing me today

Jan 06, 2025

Excellent service

Jan 06, 2025

Great service!!!!! In and out

Jan 06, 2025

I always receive the best offer for my oil changes and other car maintenance needs. The staff is always welcoming, friendly, and knowledgeable. The facility is always neat and clean. I highly recommend Valvoline for any car care needs!

Jan 06, 2025

I can’t remember the young man name that helped me but he was very informative, didn’t pressure me to buy anything extra but gave me info on things I will need to look into soon. Friendly environment, everyone seemed happy to be at work! Great service, will definitely be back.

Jan 06, 2025

I come here all the time for my oil changes and inspections. The staff are always very pleasant, professional and friendly.

Jan 06, 2025

I don’t think you had the right oil the first time I went in. Oil is not some fine artwork that is unique. Quite frankly, for motor vehicles there are probably something like 6 different kinds used by 98% of all cars. If you’re in the motor oil business. You should have them all.

Jan 06, 2025

It took forever to get the oil changed. Of course you can't compensate for something like that but my time is valuable. They did apologize for the delay. They had my vehicle listed but not under my name which I've had for almost 3 years but had never utilized this service. I was not clear on the oil change and types but I will not do that again. Didn't like the fact that I had to go back. They have a whole checklist and didn't check posted the items on the list but check them off anyway. They did not reset my oil change light so I had to inconvenience myself to come back and wait an additional 35 minutes just to get them to reset my light. Have they done what they were supposed to do this would not have been an issue.

Jan 06, 2025

Quick and efficient

Jan 06, 2025

Quick and knowledgeable service from a friendly, professional staff. Will definitely return for future automotive maintenance.

Jan 06, 2025

They were OK

Jan 06, 2025

When my tail light went out they were so helpful to me by changing it out for a new one. I always go to this location to get my car serviced.

Dec 06, 2024

After my service, I drove to I-485 Inner Loop. After getting on I-485, I accelerated to the speed limit of 70mph. As I got to 70mph, I noticed my hood was shaking violently. The hood had not been latched by Valvoline.

Dec 06, 2024

Allie was very friendly and courteous. She would not pressure me to purchase products that I didn't need, but she provided recommendations on how to make my car run better. I felt that she valued me as a customer.

Dec 06, 2024

Good service

Dec 06, 2024

Great service

Dec 06, 2024

Items Checked as completed on the check list weren't actually done. Oil service light never reset. Tire air pressure never done. Transmission oil not done.

Dec 06, 2024

The manager was fantastic he has great costumer service his name was Benjamin he was very helpful and made sure he gave us information that we needed for the vehicle

Dec 06, 2024

Very courteous, knowledgeable, and professional. Installing wipers on my vehicle are pretty tough and they worked together to get it accomplished.

Nov 06, 2024

Did a good job.

Nov 06, 2024

Great service friendly staff!

Nov 06, 2024

Staff was friendly, courteous and on point. I highly recommend them.

Nov 06, 2024

The staff was friendly and very helpful.

Nov 06, 2024

Worse experience after taking multiple cars. Arrived 10/2 at 6:05 for an oil change. In recent past had a battery installed prior (had to return battery died after 3 months then after 5 months) and oil changes were always good. 10/2 after sitting and sitting with the manager and tech under my car believing I was done after 25 minutes only to be told. We cannot complete your oil change. Manager and tech asked who changed your oil last. I said you all another tech said he looked said that's not in the system. I was taken aback but thought well I had brakes done but no oil. Had me 2nd myself. They stated you have a leak. I stated I had not had a leak prior to today I only came for my regular oil change. The manager walked up with pictures in his cell phone. I said wait I find that hard to believe plus you all were doing something because I heard the noise like you were changing my filter. He stated we can't do your oil change. I asked what took so long to inform me. Crickets. No answer. I request please check my oil level and I was almost a quart low and paid $11 to be topped off. Once I arrived home and parked. I had a stain of drips in one spot. I walked out driveway and this drip was the first indication. I went back and looked at my email and Valoline indeed has completed an oil change for us before this. The manager stated I'll text you the pictures if you need some to talk to the last shop responsible I'll do it - here's my card. I texted the manger the pictures of the spot .. crickets again. I called VOIC corporate here in Charlotte line left a message (never a return call) and next I called customer service ... filed a claim because something was adjusted or done improperly and they realized it and tried to recover by indicating we won't be able to complete your oil change. I should have known when the manager kept stating "we didn't touch anything". We may not have ... However you did ... Mr Manager! Shame on You! Why did you start it and what took so long to inform me if indeed there was already an issue. I sat so long I watched others be serviced and leave. --- Deceptive Practices- Dishonest --- They denied the claim immediately - stating the manager said I had my oil changed elsewhere...I explained - . I have receipts for brakes no oil changes elsewhere. I have my email receipt from my oil changed prior to this oil change. My receipt shows I used this very Valoline before for my oil change. I live in the area - Never again! I will warn my neighbors every opportunity on every platform on Nextdoor, FB, Insta, X, at the gym, work and church ! It's a huge risk to use such a business that won't accept responsibility!! Please go else where I get. ---- Go to the a reputable establishment that stands behind their work.