University Tire and Auto Centers - Forest Lakes

Feb 06, 2025

Staff are knowledgeable

Aug 07, 2024

Dropped off my car at 11am for state inspection, never got it looked all business day. Left my car the next day 7am, walked all the way to Starbucks and back 2 hours later still no inspection.

Jul 07, 2024

University Tire & Auto on Airport Road worked an absolute miracle for me. We’re from Detroit and were driving into town for a wedding when, just a mile-and-a-half from our hotel destination, a fire hose fell off the back of a fire truck and three of us behind it ran over a coupling and destroyed our rims. This occurred late on a Thursday afternoon. So early Friday morning I went to Malloy Ford to see if they could get me a new rim, and they weren’t able to get one until the next week. That didn’t work because I had to be back on the road to Detroit on Sunday…I had to testify in a trial on Monday, so I had no flexibility. They referred me to University Tire. I dropped the car off there, and the rim couldn’t be fixed, so they started checking around town for one. The closest rim available was at a junkyard 100 miles away, so they cheerfully went and got it and had my car done by the end of the day. Keith was amazing to work with…he understood our big predicament and worked like hell to help us out. I cannot say enough about Keith and his crew there, and offer my unconditional recommendation if you are considering them for service on your car.

Jun 07, 2024

They're great! Good customer service, friendly, honest, work pretty fast, and they have a shuttle to drop you off and pick you up in town

Jun 07, 2024

We had a tire self-destruct on a car we'd recently purchased. University Tire evaluated the other tires and replaced two others with issues related to age/dry rot, although they weren't significantly worn. Service was speedy but thorough (alignment included). Look no further for professionalism, product, and service.

May 07, 2024

I was traveling with my RV and needed a tire replaced. They located the exact tire I needed and did the repair in a timely fashion. True professionals I would highly recommend!

Mar 07, 2024

Discriminatory Practices Against Women and Immigrants I had a very bad experience at university tire and Charlottesville Hollymead by the airport. I have visited this auto shop multiple times mainly because of the reason that I live very close to the shop. However, every single time I’m feeling like I’ve been scammed. I recently had car inspection here and my bill came up to be over $2,000, I said ain’t no way I’m gonna pay that. Then I went to another place and got my car inspected again. This time the people made my total To come out to be just $600 for new tires and brakes. When I compared my two bills, I noticed just how much extra things university tire added on to my bill. Maybe because I am a woman or I don’t have an American accent, they think I am an idiot. No doubt to make money. It seems like I’m not the only one and that there’s a lot of negative reviews. I truly hope that this place gets a better manager, and improves on honesty and customer.

Feb 07, 2024

Decent prices, honest work. I'm the lead mechanic here.

Feb 07, 2024

Ask for Bill he will get you right!

Feb 07, 2024

Got an oil change here last week since I was pressed for time and immediately regretted doing so. I know things are expensive these days, but getting handed a bill for $116 was mind blowing and approaching extortionate. Needless to say, I won't be going back to this place. I did get in same day though, fwiw.

Feb 07, 2024

I had my oil and air filter changed at University Tire and Auto Center (1792 Airport Rd Charlottesville, VA 22911 ). The quality of service here is very, very poor. Every time I come home, either the oil leaks, or the tire screws of the car are broken. This time when I was changing the cabin filter, they even messed up the ACM program, causing the car to be weak when refueling, and the dashboard light kept flashing. Until I went to another repair shop to check and fix the problem. .. I don't know how many other friends have the same experience as me? Do you still dare to come here in the future? 👎👎

Feb 07, 2024

Out of all the University Tire and Auto franchises in town, I find this location to be the best and most consistent. Service and quality are very good, and I've never had a problem making an appointment for my vehicles. Understandably State Inspection Services do get booked quickly, and I don't believe you can walk in for an inspection. This shouldn't be a problem however because it is very easy to schedule service online. Their tire packages are fairly reasonable and include free lifetime balance and rotation. I find their tires to be of a higher caliber than the ones sold at big box stores. The only minor complaint I have is that they will not install replacement TPMS sensors unless you purchase from them. Apparently this is some kind of liability issue, but a sensor costs $15 at any parts store and they charge over $100 for the sensor alone.

Feb 07, 2024

Scheduled an appointment for June 13th on June 1st, confirmed by University on June 2nd. Took car over on June 13th as scheduled to drop off for preventative maintenance work. Didn’t hear from them by closing on the 13th. I called at 10:34am on the 14th to inquire about vehicle and was told our vehicle was next. If they are going to waste my time they aren’t getting my business. Picked up car prior to work being started and took my business across the street. Much better experience. I’ve been a customer of University for many years and it is a great disappointment that they are failing at customer service. Can’t just leave a vital vehicle for our family sitting at a shop for an undetermined amount of time.

Feb 07, 2024

Sloppy work. See pictures below. Transmission and coolant were leaking and they didn’t clean or wipe any of it up. Transmission pan is cover in transmission fluid. Also gave me three different prices. Went in at $1300 left paying $1700. I even asked if they needed to do the other work (change trans filters) I was told no. Then next day as they are almost done told me I had to do it and it would be more money. Still they charged me $700 for a filter change and flush. They will not work with you on anything. All parts they get is more than doubled to the customer. I was told they would put a special fluid in I had for transmission they told me yes. When I picked up they told me they arent allowed to. It’s pretty much “your buddies shop” but charges you twice what it should be. Broke down so I had no choice. If you have a choice go elsewhere. If you don’t they’ll get it done but your pockets will hurt and the job won’t be pretty. Two star because I do believe the work was complete. But they didn’t clean up at all and customer service was lacking. Last star taken because pricing not what I was originally told and I basically forced to accept the new cost.

Feb 07, 2024

Son muy amables y tienen las mejores obciones

Feb 07, 2024

Took my van in about a month ago for new tires and front end alignment. Was told my rear brakes also needed to be replaced. Did the brakes myself and they weren’t even close to the squealer pads yet. Also when I was taking my wheels off I had 2 lug nuts that they had rounded off when they put them back on. I also had 3 other lug nuts that took my full body weight (200+lbs) on a breaker bar to get the lugs off. Toyota recommend 76ftlbs torque, obviously these lugs were well over that. Had to replace the rounded off lugs, wasn’t expensive but it’s also not that hard to put a lug on without stripping the head or over tightening. For the almost $1000 I paid for the tires and alignment I’d expect a little better quality of service and attention to detail when putting things back together.

Feb 07, 2024

Was not at all happy with the PR or service. I will go back to the Seminal Trail store. Should have stayed with what you have experienced and not change. Obviously each store has their own manager and some are nice and some are not. I do not recommend this place, there is a better choice across the street in Airport Road Auto Center. Go there!

Feb 07, 2024

Went for a state inspection. Nice folks. They were pretty fast and offered a shuttle service to take me back home and then they picked me up once more to retrieve my car.

Feb 07, 2023

Cameron and Alfonso both provided excellent customer service. I have visted this location twice for tire related issues. These two are always friendly, honest about the issue and get the work done in a reasonable time. Thanks so much for your great service!

Feb 07, 2023

Friendly staff and very accommodating to squeeze in an unscheduled state inspection while I waited.

Feb 07, 2023

Had a bad experience there I don't care to share....

Feb 07, 2023

I called University tire to see if they would be able to look at a leaking tire on my vehicle right away. I was told to come by and they would. After arriving, The person at the desk was far from courteous as I gave them my information and they took the keys. I waited for 35 minutes while one car was serviced in the entire garage. The rest of the place was idle as I sat waiting. I finally gave up and told the desk person I needed to leave to which they simply handed me my keys with no explanation or apology as to why It was taking so long. The lack of customer service was extremely disappointing and I definitely would not recommend this business

Feb 07, 2023

I had the same experience as one of the reviewers here. They rejected my car inspection stating rotors and break pads need replacement costing $700. I knew something was wrong as I had my car serviced just couple of months ago and nothing had come up at that time. So, I went to other repair shop and got my car inspected, as suspected there were no issues around rotors and break pads!

Feb 07, 2023

Really pleased with my experience at this location. I showed up for my scheduled appointment and was told that one of the techs was out sick and therefore it might be a bit of a wait. I had time so I was happy to wait. I really appreciate the openness and having expectations set up front. The guy who was working at the desk was so nice and actually ended up taking back my car and doing the oil change himself. All told I only waited an hour and a half even though I had been expecting it would be more like 2 1/2 to 3 hours. Shops can be so hit or miss and of course can also very so much depending on your needs but I did want to take the time to leave them a positive review for how well they communicated and how quick they were.

Feb 07, 2023

Took care of the work I needed done!

Feb 07, 2023

While the shop scratched up my wheel I've had an overall good experience working with this shop. Nonetheless, below is my experience with the wheel scratches. I visited this store to have a tire repaired or replaced (nail). I was told the tire needed to be replaced so the shop ordered the replacement tire. The shop ordered the wrong tire so it was another couple days before it could be mounted. When the shop mounted the tire, the person who balanced the wheel used [probably] a screwdriver to pry the old weights off, scratching the inside of the painted wheel. My wheels are 1yo mint forged Rays ZE40s from Japan. But regardless of what wheel a customer brings in, it should be treated much better. There's no shortage of plastic pry tools that can be purchased from Harbor Freight so there's no excuse.

Feb 07, 2022

Cameron and his team went far and above expectations. His personality and professionalism were outstanding. By far, one of the best operators in the DMV area.

Feb 07, 2022

Don't go to the Seminole location they are not honest and don't know what they are doing. should not be called a tire or service center

Feb 07, 2022

Good work nice people.

Feb 07, 2022

On a mini vacation and needed quick service on my Audi. Cameron said to come on in. Him and his team fixed our vehicle and had us on our way within minutes. Great guy! Highly recommend this place. Merry Christmas, Cameron and team!! Thanks again!

Feb 07, 2022

Professional service, kept me informed of repair, reasonable price! While waiting I noticed everyone who called and walked through the door was treated with kindness and professionalism!

Feb 07, 2022

They charged me more than double of the retail price for a pair of windshield wiper blades. I had gone for state inspection and they installed a pair of trico pro beam wiper blade for which I was charged $27 each. Later, I found the same windshield wipers at various retail shops for $13. I wish they were honest in their pricing of standard equipment.