Universal Auto & Tire

Feb 05, 2025

Awesome guys here, the owner treats you like a friend. Prompt, reasonably priced service, and no nonsense pricing.

Feb 05, 2025

Can’t say enough good things about this business. Had work done on my multiple vehicles many times . Honest upfront work and reasonable prices. Will keep doing business with them in the future. Dra

Feb 05, 2025

Friendly staff, quality work, honest pricing. And most importantly. Locally owned!

Feb 05, 2025

I am very happy with everything about the shop. Everybody was very professional kind and accommodating. They went out of their way to make sure I was comfortable while waiting and was satisfied with the job that they did.

Feb 05, 2025

I can't say enough good things about Universal Tire at 9853 Johnnycake Ridge Road in Mentor, Ohio 44060! From the moment I walked in, I was treated with professionalism and respect. The team here is knowledgeable, honest, and truly goes above and beyond to ensure customer satisfaction. Universal Tire isn't just a tire shop-they also offer full-service auto repairs with expert mechanics who take pride in their work. Their pricing is fair and transparent, with no hidden fees or unnecessary upsells. They take the time to explain options clearly and get vehicles back on the road quickly. While I haven’t personally had my car worked on there, I know the quality of work and expertise that the owner, Kevin, brings to the business. His reputation speaks for itself and I have full confidence in the skill and integrity of his team. He runs an honest business and stands by the work done at his shop. If you're looking for a reliable, trustworthy shop for tires, repairs, and maintenance, this is the place to go. I highly recommend Universal Tire to anyone in need of quality work and outstanding customer care!

Feb 05, 2025

I have been a customer of Universal Auto and Tire for many years. Kevin and his crew have always treated me fairly and gone the extra mile to keep my business.

Feb 05, 2025

Kevin and his team have always respectful of our time and vehicles. The prices have always been fair and the service has always been exceptional!

Feb 05, 2025

Kevin and his team were very thorough and clear on what was a needed fix now, and what to keep my eye on in the future. Very professional and a great facility. I found my new go-to garage.

Feb 05, 2025

Universal Auto & Tire is a very good place to service your vehicle. They do just about everything. I had my Van undercoated there, replaced a transmission, had door locks repaired, had brakes replaced, etc. So as you can see they can do alot. Work was done on time and the folks there are very friendly and really try to take care of you! Definitely will be working with them in the future. I've known the owner, Kevin, for 20 years and he is conscientious and really trys to give you a good price on your repairs! I would rate their service 5 stars!

Jan 17, 2025

Had a tire rotation done in November. Driver side tire started to wobble. Thought it was a wheel bearing. Took it to another shop and the found the 2 driver side wheels were loose and weren't torqued down properly. They said the tires would've fallen off. Won't ever be back here especially since I have a son that rides in my car.

Nov 07, 2024

Honestly one of the easiest reviews I can give. Really fast turnaround and informed throughout the whole process. I took it in because I knew my fuel sending unit was bad and they confirmed the problem for me. They also did an inspection of future repairs that only confirmed what I knew needed to be done soon since I’ve been putting it off. They made sure to get my approval and explained everything before doing any work and told me the out the door cost for everything (which was also a great price). Overall 5/5 and will be bringing all my repair needs here!

Oct 07, 2024

Before going to universal Auto/Tire, please read all the bad reviews first. I wish I would have gone elsewhere. I went to Universal Auto to have my front brake replaced. Paid $500.00 for front brakes. My car started making noise when I put on the brakes I called Universal Auto and was told it was just paper on the brakes and it would wear off. After a while I took my car back to have it checked out. Instead of them checking the front brakes I was told it was my back brakes. They took me in the back to show me the car, but the tirer were still on my car, so how could they say it was the back brakes!!! So they changed the back brakes which was another $500.00. Then I was told the car is still making the noise, which then they checked the front brakes and sanded them down saying it should be OK now. Well after paying $1000.00 for brakes I was giving my car back and it wasn't even fixed still making the noise. Inconvenience again I had to take my car back for the front brakes to be replaced. I spoke with Kevin and he agreed that I did not need back brakes and still had some time left on the back brakes. He even admitted that the noise was coming only from the front. He offered me 2 free oil changes, but I told him since I didn't drive that much I didn't need the oil changes. I also told him I didn't feel I should have to pay for other people's mistakes. I asked for half of my money back on the back brakes , and for him to think about it. After 4 days of not hearing from him I called him and I was told he owed me nothing and he doesn't have to even offer the oil changes. What a attitude changes he had. He would not even talk to me then and said goodbye have a good day, and hung up. I don't mind paying for what is correct, but not others mistakes . I only had 26,000 miles on my back brakes. It's not CHARITY Kevin, it's called what is correct for the customer and building a good reputation for your business. Im very much able to pay for what is correct. You have a wonderful day Kevin. I just hope other people dont have the misfortune as I had. All together I spent 6 hours waiting for brakes with no apologies. Please think twice before getting caught in a mess.

Oct 07, 2024

Had an appointment for a oil change. Prompt service, friendly people especially the guy at the cash register! Even let my dog sit and wait!!!

Sep 07, 2024

While traveling from GA to NY to take my daughter to school, our car had issues so we stopped by Universal Auto to have them inspect it. From the moment we stepped in the door the staff was very professional and friendly and the Service Techs were knowledgeable, professional and extremely helpful. They were able to fix our car and send us on our way within an hour. I highly recommend this shop for your car needs. They are awesome!

Aug 07, 2024

Absolutely dreadful experience! Took my car in for a simple oil change and ended up waiting over three hours. They were disorganized, and didn't even apologize for the delay. Will never be returning here for any service Would’ve saved time and money to go to Walmart and get an oil change, at least Walmart’s prices are transparent. Buyer beware.

Aug 07, 2024

Avoid

Aug 07, 2024

Great Experience with Great People As well as very quick and informative

Aug 07, 2024

Great car repair shop the workers are very educated and know what their doing got my car done on a quick time the owner was welcoming and was honest and reasonable when it came to my car. Great job great place

Aug 07, 2024

I am so happy to have this shop. We love Kevin, Anthony, and Kiera!

Aug 07, 2024

I brought my car here for some significant rear end repairs. Essentially the entire back end needed to get rebuilt; I had taken it to multiple shops before bringing it here and had no luck getting help. Either shops were incapable of fixing it or just would ignore me entirely. Kevin the owner and his crew were very understanding from the beginning about what I needed done. They kept me in the loop all along the way of getting all the parts ordered and everything situated. We even had a few snags getting a good subframe and they went above and beyond making it right for me and getting me my car back as soon as they could. Anthony and Carol were also a pleasure to work with in particular. All in all great experience and I’m a lifetime customer for sure. These guys are awesome!

Aug 07, 2024

I heard from people in town today about how this business was treating its customers. So I decided to check it out. Now looking at the reviews and the way the owner responds to criticism makes me believe every word. It’s deplorable the way this man speaks to people when he’s offended.

Aug 07, 2024

If the owner, Kevin, wanted to be viewed as reputable, he should explain that the extra issues they try to upsell you on pertain to the problem you’re currently coming in for instead of doing the classic shady auto mechanic sales pitch. He also shouldn’t call customers cheap when he knows they’re in financial trouble and doesn’t have the knowledge or money to fix it themselves. Would not recommend the service. The owner doesn’t treat people right. UPDATED to include Kevin’s name. He doesn’t treat people right, don’t play his games. It’s a waste of your energy. He’s not reputable, he can’t take accountability of his mistakes, and won’t stand behind his work. He is a liar. Check the other one star reviews for the pattern in his actions. Kevin, Monday, May 27th, 2024. Listen to yourself call me cheap. SECOND UPDATE: as much as Kevin claims to be transparent when you ask him for the videos he claims he has, he won’t give them to you and instead will make slanderous comments as well as legal threats seemingly trying to intimidate instead.

Aug 07, 2024

Out of all the garages I have been to for auto repairs this place is outstanding fantastic service and fair prices

Aug 07, 2024

The lack of professionalism is astounding.

Aug 07, 2024

The worst auto shop I have ever seen. My brake line broke yesterday, but only on the rear driver side, when they quoted my car they told me the back line had to be replaced, then they said the front too, the said all four, my drum and rotors. They tried to charge me $2000, $350 the parts and $1500 in labor. They lied to me about problems my car did not have, jerked me all over, and then tried to charge me $60 for the inspection and even lied about that. They charged me ten more dollars than they initially said they would. One minute they tell me car is in fantastic condition and completely clean of rust and dirt, then they turn around and tell me my car is a rust bucket. I know that is a lie, I saw my car on the lift, the car is so clean it could be mistaken for brand new. I will never go back and I hope the better business bureau handles them.

Aug 07, 2024

Went in For a oil change was in and out in 45 mins very quick very efficient and high quality work with a very friendly staff and very good group of people

Aug 07, 2024

Wish I could leave zero stars. Unprofessionalism and being disrespectful are so 1999. Get it together.

Aug 07, 2024

These guys are the best! They really took the time to check over every facet of my car, and even worked hard with my warranty company to get items covered so that I didn't have to pay for them. It was a wonderful experience, and I will be going back again!

Aug 07, 2024

They take advantage of women had my people pay for an alignment and then told her the car won't take it and they ain't giving any money back it's not cool taking advantage of women

Jul 07, 2024

As a member of the community for a very long time, I’m excited to see a new Auto center in there sooner rather than later. The owner, Kevin isn’t sincere in the way he communicates.

Jul 07, 2024

Had the wife's car work on there and had fast and friendly care there and they are really reasonably priced we will be going back there again

Jun 07, 2024

The shop has been incredible to any repairs I’ve ever needed to my vehicle, they have always tried to get it done as quickly as possible, and anytime I needed an estimate or an explanation. They were always more than happy to give it to me.

May 07, 2024

The Groupon is worthless. Still had to pay more. They didn’t rotate my tires. When I asked why the guy told me that I’m a good driver and they were in good shape… hahah what a joke. They also told me that my oil pan was rusting out. Which it is not, they did not secure the dipstick so oil flung all over my engine. They shouldn’t be working on anyone’s cars. Just a shame I got my oil changed on Wednesday and today is Sunday and I’m already down 2 quarts of oil because of their negligence to make sure the dipstick was secure. I should have read the reviews before I purchased the Groupon because after reading them, I completely understand what everyone is complaining about!!!

May 07, 2024

This place tries to charge you for ambiguous and unneeded repairs. Staff seems to change frequently, and management (Kevin) is incredibly rude. There are so many better places to take your car.