Tuffy Tire & Auto Service

Jan 31, 2025

Each time I have brought my car to them they have done great work! Jacob the new owner didn't just tell me what the problem was with my car but also showed me the problem. I will continue taking my car to them as long as it remains under the current owner. Keep up the great work!

Jan 17, 2025

This place charged me for something they did not do. I went to this place back in November to put exhaust tips on my vehicle. I was informed that they welded my tips on and two months later I get home and realize I have lost a tip I had to order new tips when they came in. I called to ask them exactly what they did and they reassured me they welded my tips and told me to come in the next day at 8 AM. I get there to sit there an hour and a half after being on time for them to put the new tips on. I know they did not weld anything on. They said they weren’t gonna charge me but I feel as though they still got over because they charged me $200 originally to put the tips on that were not welded I have the old tip which I can clearly see was not welded on I don’t feel this place did any justice of making things right just because they put the tips on again for free when they charged me $200 for something they did not do

Jan 07, 2025

Great service⭐️excellent guys there👍🏻

Dec 07, 2024

BEWARE! I have used them to work on my car until they tried to rip me off recently! I went in to have them tighten loose wires for my backup camera bc I know they got loose due to constant driving on cobblestone road for over a month. Instead they charged me $152 to soder wireds that they allegedly said came apart under hood. I got home & backed in driveway & my camera was still not working. I contacted them immediately & was told it could be my harness to bring in car & leave it with them & that would cost me $500/up. I disagreed & didn't go back to them but I took it to dealer & mechanic said my wires were dedinitely loose & he tightened them for me at no charge! He was HONEST unlike Tuffys. I called & confronted Tuffys how I was aware that they were lying & should be ashamed of themselves for "trying" to rip me off & that I won't be returning to them no more to work on my car! They lost a customer for sure!

Nov 07, 2024

When I tell you God does things for a reason. It’s been a hard season but going here was the best decision yet and they really took care of me and my car and gave me information about how to take care of my vehicle in the future. I’m so grateful for the knowledge and wisdom I gained while waiting for my car to be fixed definitely go here if you need your car serviced you will not be disappointed.

Sep 07, 2024

Three words! “Go somewhere else!”

Jul 07, 2024

Run, Run, Run...you've been warned...Reply: you don't regret to hear about my experience, I informed the store Manager and Corporate what was done to my vehicle and the store Manager and Corporate acted like nothing occurred even with documented evidence. If your truly sorry, refund me my funds I paid and requested to be given back for a job poorly done that created more issues, which the store Manager and Corporate refused to pay. Don't just respond with some copied text response. Don't trust Tuffys or the Corporate office, they simply don't care. I really have to question what type of narcotics the mechanics use; because it appears that they use something, very low tier mechanics and customer service. The 1 star rating isnt warranted. Five zeros is more truthful.

Jul 07, 2024

This is the only place I will take my cars since its ownership changed. The owner, Jacob has been integral with every issue I bought to this location. This place may have had a bad reputation in the past, but it is definitely not my experience. I highly recommend!

Apr 07, 2024

It seems like the ppl who took over are just as bad as the ppl who sold it. I went for an inspection and passed it i was supposed to pay $145 for inspection and oil change. I asked them how did it pass if theres something wrong with the brakes? the guy I spoke with said ok I’ll have someone drive it and call you back. He called and said it’s the hydraulics not the brakes and it’ll cost $645. He called me back and said my guy told you the wrong thing you need special hydraulics it’ll cost you $1174 and you can’t pass without two new tires that’ll be an additional $345. Ended up spending more than I could afford. My husband went for an oil change and now his work truck is messed up he’s been out of work bc it isn’t safe to drive. I have a pt cruiser that’s been sitting for year now after I went there to the past owners for an oil change ended paying $2000 to have it fixed the car still keep cutting off while driving it. Mechanics are the worst scammers I just don’t know who to trust.

Apr 07, 2024

This place would be five stars if it were based just on customer service, they have some really nice people in there. So that’s what the two stars are for. However, they advised me I would have to go pay nearly a thousand dollars of body work (that’s not required to pass) before I’m able to get their $20 inspection. I recently had it inspected by VL Carter’s in the same condition so I know it can be lifted unlike what they told me. Had VL kept it professional, I would have just went back there once I got the required work done to get it passed. Not only that, I’ve had tires changed, which also require the car to be jacked up. But anyway, that’s how I know it’s untrue when they told me my car can’t be lifted. So I left crying… but at least the employees told me to have a good day! Again, good customer service.. with terrible timing at the end there. It seems that I get scammed/lied to everywhere I go when it comes to cars, even by the nice guys. My only option now is to go waste another Saturday (when I work 6 days a week to support my kids on my own while taking care of a terminally-ill grandfather) trying to get someone to do their job the right way or just retire the car & go back to walking/ubering with my 3 children. I still suggest you go here if you have a newer car, but for a used one, go elsewhere. They’ll be nice to you regardless of their practices, though! I will give them that 100%! *I didn’t go back to VL because they upped my repair prices unless there was quid pro quo. I thought I’d have better luck elsewhere, which is not the case.*

Feb 07, 2024

Don’t go to location without mechanic or someone that know what they doing. They will scam you and tell you something other than what you came for. Cashier/manager Jennifer is a thief. I was charged for something that they didn’t even work on. She is the worst manager in history. Also owner is a pain in the butox. He will make it seem as if he care and want to meet you and fix problem but really he is a scam artist also. Don’t go to this location for nothing. Corporate services need to be involved immediately. It’s not the customers at this point if several customers say Samething. They make automotive business look bad. Like why scam paying customers to continue on with business. Never again. Thank god my car did get fixed by professional services chevy dealership since they thought they was scamming me. Only went to them because other was booked for month. But never again and I will make sure none of my northside family go here. Bad business. Corporate please get involved because these reviews tell it all and it’s not fair they are still open. Ramos owner is bad for business and also Jennifer that does paperwork and handles cash. Please get rid of them corp please.

Feb 07, 2024

Don’t go to this location. Bad business and bad employees. Owner don’t care so don’t waste your time. Car will not make it and your pockets will be dried out messing with these people. Don’t trust these people to work on car.

Feb 07, 2024

I took my car in for an oil change and to find out what was rattling under the car. When I picked the car up I didn't notice right away but when the old oil change sticker was removed so was my parking pass for my apartment complex. I spoke with the owner directly and he denied that I ever had one and refused to fix the problem. Several times I have been lied to about what my car needs and what was actually done. I will never give them my business ever again.

Feb 07, 2024

Nice comfortable place to sit and wait for your vehicle to be done taking care of.

Feb 07, 2024

An amazing job and kept the car while we went out of town we appreciate them 😍

Feb 07, 2024

Awesome Owner, extremely kind and patient. He's very thorough in what he does!

Feb 07, 2024

Great customer service! Will be returning.

Feb 07, 2024

Great service very nice receptionist!!!

Feb 07, 2024

Great service. All of the people involved from start to finish were absolutely professional and very friendly. Had an oil change and a filter change and was very quick. Great prices, too!

Feb 07, 2024

Highly dont recommended this location. Warning dont go to this location. Look at other reviews and complaints for this location. Samething. Just different days the cashier Jennifer and workers will scam you. Also owner will not respect you. Dont let anybody at this location work on your car. Not even a tire change. They will make up and come up with anything to get more money or just more money and then will try to split the made up charge on what the problem is.

Feb 07, 2024

I couldn’t take my car to my mechanic to have my tuneup done since they were already booked for today! My car was tested twice and I was told I needed new spark plugs. Well I made an appointment at this location on Azalea. They tried to charge me $700 plus dollars for a tune up which only costs $200 they connected my car to the diagnostics machine. Even though I told them I already had my car tested twice! I called my mechanic at Atlee Auto and was told to leave because they are trying to overcharge me! After I got off the phone they tried to get me to stay by lowering the price. I was charged for them doing the diagnostics even though I already told them I had my car tested twice. If you are a lady don’t go here!!! They pray on us thinking we are stupid. THIS PLACE IS A RIPOFF!!! Today’s date is July 28, 2023. They have tried to rip-off the wrong lady this time!! I hope this place goes under! I will be reporting them to the Better Business Bureau!

Feb 07, 2024

I just knew I lost my pickup truck/ just out the blue it stopped running I was about to junk it and I said let me see what tuffy's has to say, gave it to them with in a week and half they called and said come get it it's running. Over joy when I got that call.

Feb 07, 2024

I’ve been coming to this location for a few years now. I met the new owner Jacob today, he and his team did an excellent job on the alignment of my car. He is professional, personable, and has a great sense of humor. I can tell this location is going to do great under his leadership. Highly recommend!

Feb 07, 2024

Poor customer service. Phone number on website isn’t for the shop I mean how do you mess that up? Very rude over the phone.

Feb 07, 2024

Quick and friendly service

Feb 07, 2024

Team is fun and professional

Feb 07, 2024

The service was great, the staff was professional, knowledgeable and courteous. I will definitely be taking my car to them for future car repairs. My mother was also pleased with their service.

Feb 07, 2024

They not professional at all, they raise the price $400 after they said they fix my car and was some parts missing of my car they said we don’t know about , my car got even worse i found out they just cleaned some hoses and replaced nothing, be careful if dealing with them

Feb 07, 2024

Unfortunately, this location “changed my oil” but left the very old oil filter which later my mechanic found they didn’t recognize a leaking filter and sent me on my way - $90+ later.

Feb 07, 2024

Very experienced people and very professional

Feb 07, 2024

Very nice people and great service