Toyota Service & Repair Center - Beechmont Toyota

Feb 06, 2025

I scheduled a 9:00 AM oil change and arrived at 8:45 AM, expecting to wait at the dealership for a quick service. Instead, I didn’t get my car back until 12:10 PM—a three-hour wait for a simple oil change. Despite requiring a master technician, my appointment time should have been honored, and I received inconsistent updates throughout the morning. I was told they were “wrapping up” around 11AM, only to learn 30 minutes later they had just drained the oil. If I had known the true timeline, I would have taken my car elsewhere rather than waste half my day waiting for an oil change. This was an unacceptable experience, and other reviews suggest it’s part of a larger issue at this dealership.

Feb 05, 2025

I went in to get an ignition cylinder to replace my old one. I asked to speak to someone about what I needed to do to get the immobilizer to sync with the new keys. They refused to even tell me what the process was. All they kept saying was that normaly someone would just bring it into the shop to get it done. When I asked to speak to the store manager, they ignored me. If this is how they treat people that already own their cars how will they treat you after the sale. Horrible experience. I do not recommend. Go somewhere where they respect your right to repair your own car. Don't shop here they are far to greedy. By the way the cost for the new cylinder was nearly 500 dollars. That was just for a new locking cylinder nothing else.

Jan 07, 2025

I had a routine inspection that went great they were very nice and worked fast I definitely enjoyed getting to relax for a minute and drink a couple cups of coffee

Nov 07, 2024

I needed work done on my vehicle to address a factory recall that was going to take 2+ hours to complete. I needed to get back home to receive a delivery and they refused to offer a loaner vehicle. They told me I could call a rental car company to bring me a vehicle, but they wouldn't cover the cost. Prior to having my Toyota I had a Mazda that I would get serviced at Eastgate Mazda and it was never an issue getting a loaner car. Very disappointing.

Aug 07, 2024

Drain bolt loose in my oil pan after oil change. Can't be trusted to do their jobs correctly and honestly.

Aug 07, 2024

Once again, I had a bad experience with Stacey.  This time it was connected with my 70K mile check up. Since I bought the car there, I've always gone back for warranty work. The appointment was on Wednesday, July 24.  On Thursday I noticed that the tire pressure light was on.  I returned to the dealership.  Stacy told me that the sensor was probably bad.  She made an appointment for a diagnostic for$150 7 days later.  She said to be prepared to leave the car all day. I went straight to the local tire shop.  They diagnosed it at no charge.  It took them 10 minutes.  There was nothing wrong with the sensor, the tires, or the pressure.  We re-set the indicator.  It has not come on again. I think the tech bumped the sensor during the brake inspection. There's no reason I should have to wait 7 days and pay $150 to trouble shoot a problem they created.

Aug 07, 2024

Waited over 30 minutes and get my tire pressure checked. Only one service person was working while more than three greeters were around. I was asked by three of them concerning “my appointment”. Disappointed in employee assignment.

Feb 07, 2024

Beechmont Toyota has super services and is pet friendly. Free wifi and coffee make the visits more convenient.

Feb 07, 2024

Came in for normal service and vibration in the steering wheel, I was told this was normal, I was a master certified technician for almost 2o years , I would not have asked it to be looked at if it was normal, they never asked if I wanted to speak to the technician or take a test drive with the technician, never asked or suggested having the tire balance checked or alignment seems like since it was a warranty problem they didn't have time for it, I left the vehicle at the dealership all day to look for the vibration

Feb 07, 2024

Great customer service

Feb 07, 2024

In and out fast. No hassle.

Feb 07, 2024

Ok

Feb 07, 2024

They do not know how to test or replace batteries properly, nor how to keep track of any warranty. Very poor engineering.

Feb 07, 2023

Always very professional

Feb 07, 2023

Courtney was great!

Feb 07, 2023

Didn't fix my problem

Feb 07, 2023

Do a good job!

Feb 07, 2023

Excellent and helpful.

Feb 07, 2023

Expensive but a nice experience.

Feb 07, 2023

Friendly staff and very helpful.

Feb 07, 2023

Good experience, timely service.

Feb 07, 2023

Great professional service

Feb 07, 2023

Great service. Parts department was very helpful and got me the right parts for my car

Feb 07, 2023

Performed requested service in a timely manner.

Feb 07, 2023

Quite literally the worst service department of any dealer I have ever been to in my life. I have been loyal to quite a few other dealers in my time when and where I purchased vehicles in the past. I just happened to use this dealer a few times since I now live near it. Out of the half dozen times I have been there, I have not had a great experience. Quite the opposite. Very sloppy and careless work and not anything what you would expect from a dealer.

Feb 07, 2023

Service advisor made a real effort to be welcoming and friendly. Service was slow, taking an hour and a half for an oil change and tire rotation. Also, not cheap.

Feb 07, 2023

Service coordinator will not pick up phone or return messages. Have to walk in to do a face to face to get any assistance. This has been an awful experience and now I'm told my part is on back order and will be at least a month before I get my truck back.

Feb 07, 2023

The woeste group which owns this dealership provides shuttle for service clients for all its other dealerships. but not this one.

Feb 07, 2022

Always A Great Experience! With the Vast amount of Toyota Parts companies on-line now , if not a need now Part , I will buy online from Parts Geek. Com or Rock Auto. I have found With most part orders that the price is better as well. Maybe 1day there will be such a thing as "Instant Delivery " 😉