Toyota of Greensboro Collision Center

Jan 06, 2025

Dirty mike hooked me up with a new Toyota and I drive it to Home Depot all the time!

Dec 06, 2024

Brought my Toyota Camry there after running over a deer, they did a great job very happy with the outcome thank you Brian and Ben

Nov 06, 2024

Excellent service

Aug 06, 2024

My car was tolled here, I had to pick up tags,or should I say, retrieve them. I was handed a screw driver and told where the car was parked The truck was backed up against the fence. I could not get the tag off and had to go back inside to get help. Boy, oh boy, what is happening to customer service?

Jul 06, 2024

I had a great experience here! They did a great and quick job of repairing the side mirror on my Highlander. Grace was extremely kind and helpful :)

Jul 06, 2024

Never had a bad experience. Three different repairs over 3 years and I always go back because they do go work.

Jun 06, 2024

Toyota of Greensboro did an amazing job on the repairs of my Tundra, it looks brand new and I am extremely impressed. *My review is based on the quality of work and finished product*

May 06, 2024

The entire team is fantastic! They are so professional, friendly and accommodating! I would recommend them to any and everyone!

May 06, 2024

This neat place is thieves, they charge you for a job and don't finish it, next Monday I'm going to discuss my money and the reason why they didn't finish the job. Charging $2100, they were supposedly going to correct the damage and the paint had a Toyota rav 4,recall, and it turned out that they did not fix the damage nor did they paint the entire car, terrible job, they do not deserve a single star. Very disappointing. Im call the police for report to thieve.This action requires a class action lawsuit.

Mar 06, 2024

I got my Rav 4 repaired here in June 2022. A huge limb hit my hood and did extensive damage, so it had to be replaced. They had my car a month before they touched it for what was supposed to be a 2-week repair. Mary Rice got involved, and they fixed my car within a week. She even provided a rental, since mine had expired because they had my car so long. So, why am I just now writing a review? Because they rushed to fix it and did a poor job. Yesterday, I took my car to my mechanic because I discovered that water was leaking into the passenger floorboard. Guess why? Because Rice Collision did not plastic weld the cowl back around the windshield! My mechanic said it was just laying there, so water could enter the vent and run down into the floorboard. Guys, this is BASIC! You didn't put my car back together right, and I've been driving around like this for a year and a half! I had to pay $171 out of my own pocket to get this fixed yesterday, and that is a lot of money to me. What else wasn't fixed properly? Response back to owner: I had to pay for the diagnostic to find out what the problem was. They assumed it was a problem with the HVAC drain being blocked. They put the cost of the diagnostic towards the repair.

Feb 06, 2024

"They Treat You Right!"

Feb 06, 2024

DO NOT take your car here for repair. They are unresponsive, unhelpful, and dishonest. They wouldn’t return calls and lied when I could finally get a response on the phone. Finally I drove over there (I’m not in Greensboro) and even in person it was difficult to find out what was happening!! The office is complete chaos. Finally they said they couldn’t look at it until it was emptied! No one EVER said a word and it had been sitting there for weeks. After almost a month of having my car they continued to add supplements to the claim. Even the adjuster was frustrated. At the end, it was totaled. What a disaster. If I could give a negative rating I would.

Feb 06, 2024

Easy to work with, was told car would be ready in 7 days and it was.

Feb 06, 2024

Great place and friendly people!

Feb 06, 2024

Great place...nice people

Feb 06, 2024

I drove 30 minutes for them to take pictures of my vehicle and sent me an email with a price that was double everyone else!I could have sent the pictures and saved an hour drive for that ridiculous price. Beware

Feb 06, 2024

I had to get paint work done for a warranty issue. It was recommended that I go here, and I am glad I did! I dropped off on a Wednesday and picked up on Friday and the car looked great! If you need something done for your Toyota, this is the place to go!

Feb 06, 2024

I have never had a problem with Toyota so far I think they were always on time responsive when I try to contact them if you want to go anywhere go to Toyota off of Joe Brown Road in Greensboro North Carolina they're great!

Feb 06, 2024

They fixed all issues

Feb 06, 2024

VERY GOOD CUSTOMER SERVICE.. AWESOME TEAM!!!

Feb 06, 2024

Will not recommend at all for any auto body work. Repeatedly moving delivery dates. Coming up with excuses each time. If you want a timely repair, look somewhere else.

Feb 06, 2023

Good job

Feb 06, 2023

Great place

Feb 06, 2023

I had to take my car for repairs. They kept my car for two weeks when it was supposed to be a month. I went to pick up my car and they forgot to do the front bumper repairs. The repair body shop manager told me I was a liar and the repairs were done. He went outside to look at my car and obviously they hadn’t fixed it. They kept my car for another day and when I went to pick it up. Instead of them replacing my bumper . They glued it together and you obviously can see the glue . I’ll never go back again. It’s ridiculous how I was treated and having to go through so much for repairs that were supposed to be done

Feb 06, 2023

I took my car in to have my driver's side mirror repaired. Amber kept me apprised of everything that was going on. The repair work was done with quality, and they finished the job ahead of the projected time.

Feb 06, 2023

I tried typing out the whole situation, but there were to many words. Scott the manager of the collision center told myself as well the insurance adjuster that I was dealing with that the car was totalled. Two weeks later I get a call on a Friday afternoon that the car was not totalled. I had already purchased a new vehicle.I had to get a hold of the GM over Rice who did the fair thing and purchased my vehicle excuse me paid it off. I went down to the dealership signed paperwork so end of story no. I get a phone call from my financial institution saying that my car payment is late. I called the GM yet again. He calls be back later to tell me that the person who did my paperwork lost it..So I have to go back down there and sign the paperwork again. I was supposed to get weekly updates on the vehicle that was in the shop. I got two the second was letting me know that the car was almost complete just before they purchased my vehicle.The first time I dealt with the collision center I was pleased and left a wonderful review. This time I need to be heavily medicated...lol...not really a joke

Feb 06, 2023

Nice people

Feb 06, 2023

Tech guy was good however didn't really solve my paint issue on the hood for a 2020 Highlander....had to call Toyota and set up a RAS claim but of course no recall for my color paint....if you have other issues with paint on this model it very well could be same issue with my color as well

Feb 06, 2023

Would not recommend. The repair was fine, and "Tracey" who works there was very sweet and helpful for my wife after the office staff were very unprofessional. The car repair was delayed (understandable given the supply line issues) but Amber Thorpe was unresponsive after committing to a deadline, and the manager Scott Simmons is insulting, rude and frankly tries to intimidate you if you ask for the customer feedback line. If my family had not been present Scott, you and I could have settled our differences in a whole different way sir. You just name the place and time and we can still do that. Avoid this place if you can.

Feb 06, 2023

worst body shop ever, 40 days delay on my car repair and still is not even ready, bad communication every time i called they don’t even know what they’re doing