Total Automotive & Offroad

Jan 06, 2025

Best experience I have had with any shop! They did a phenomenal and FAST job with a major repair for my truck, and had great communication. When former employees are still recommending that I take my vehicle there because they are going to do an amazing job, you KNOW it is top notch! Many thanks to Carlos and his staff!!!

Dec 06, 2024

The worker was friendly, however the owner is rude and will make your life impossible. The owner is unethical and wont tell you everything only the things that is beneficial to him. They only want your money...

Nov 06, 2024

Had a car repair EMERGENCY!! My wife's car had a calibration issue ..it still runs fine etc. but she couldn't wait till next week for it to be calibrated..Carlos wound up being my Rescue Ranger..Great job !! Kudos to you and your crew..got me out of the doghouse!! Thanks Again..🤗 Well Carlos...you did it again..twice in one month !!! fantastic job...I know you were snowed under but took care of me anyways Thank you again sir !!!

Nov 06, 2024

Quick and efficient don't take long and they also do other services if needed

Nov 06, 2024

Went in to get a simple lightbulb for my headlight and get it fixed. But at 2pm the desk attendant said that everybody was on lunch??? At 2pm in the afternoon, 3 hours before they close. I’m just taken aback because I’ve never been anywhere where EVERYBODY is at lunch at 2pm…couldn’t even come out to inspect the lightbulb?? Very poor staffing and scheduling it sounds like.

May 06, 2024

Brought my truck to get it diagnosed and repaired. Service was fast, affordable, and no issues at all after repair. Truck ran smooth! Thank you Total Automotive!

Apr 06, 2024

Horrible service. Just came in for a tune up.After picking up my car it falls dead after 1 minute of being idle. I paid $700 dollars for a tune up now the car doesn't run properly

Mar 06, 2024

Came in for a wheel balance and came out with two new front tires at an amazing price. Installed, out the door with balance. What a difference new, reliable tires makes. Shout out to Jesse for also quoting me on a front end suspension job. I'll get it done because I do need it. Great overall team. Carlos, the owner personally follows up with every customer. Doesn't get any better than that. Thanks team!

Mar 06, 2024

I brought in my 04 Sequoia for wheel hubs, bearings, valve cover gasket, and rear main seal replacement and Andrew Hopkins has been absolutely exceptional. His quality of work and attention to detail is amazing. He is also a master diagnostician and king of alignments. I can’t thank him enough for the his expertise and quality. I don’t expect to be back anytime soon because he fixed everything of concern, but if I need anything he is my GO TO.

Feb 06, 2024

A solution for your every problem good people to let work on your car when it's needed

Feb 06, 2024

I bring my vehicles to Total automotive from Louisiana. Carlos Serrato is a longtime friend and an outstanding mechanic. You can trust them!

Feb 06, 2024

I would highly recommend this place! Carlos and his team will definitely take care of you and go above and beyond to get you back on the road asap.

Feb 06, 2024

This company is outstanding. I was in Humble Texas helping a friend who had cancer get ready to move to his sisters in Atlanta for the cancer treatments when the evening before we had to leave his truck overheated and was spitting out antifreeze from an unknown location. The next day was Friday the day before Father’s Day weekend. I had no clue where to take his truck for repairs. I found Total Automotive and called them at 8:00 am that Friday morning. I explained to them that it was an emergency and that I was helping my friend and that I had to leave that day as he was to weak to travel by truck and that I had to get him to the airport. They told me to come right over. When arrived I could see that every car hoist and service bay had a vehicle on or in it and cars waiting in the lot. They told me not to worry and that they would get the truck right in. I know they had to bump us ahead of someone else. The problem was a bad water pump. The job was done on time and the price was reasonable. I was able to finish loading and get my friend on the plane on time. I can’t express enough gratitude for the service and thoughtfulness they provided. I highly recommend them for anything you may need in the way of automotive service or repair.

Feb 06, 2024

Went in to buy some used wheels and tires they had online . Very friendly customer service talked with owner easy negotiation. Wheels and tires workout great for what I needed . Thanks again!!!!

Feb 06, 2024

Always great service and quality of work!

Feb 06, 2024

great place, fixed my heat in my jeep, love they were honest and message me the next day to make sure my heat worked good!! Thank you!!

Feb 06, 2023

Great service. I use these guys all the time. Highly recommend.

Feb 06, 2023

Great work never had any problems, good customer service with nice low prices

Feb 06, 2023

took care of me earlier this week, thanks.

Feb 06, 2022

Awesome customer service!! Honest work...😊 Very happy with the service.

Feb 06, 2022

Awesome service and very professional. He worked with me well and was knowledgeable. Well be going there again.

Feb 06, 2022

Check them out and if you need any automotive work make sure to go there fast, friendly, clean, and safe environment

Feb 06, 2022

DO NOT USE THIS BUSINESS! They will try to rip you off. I took my truck in to have an alignment done. They kept my truck from 730-1530 and told me that I needed new lower ball joints, upper control arms, and tie rod ends. The estimate was $2000 including the work, parts, and $200 for the alignment. I bought the parts and installed them myself. Only one of the lower ball joints was bad. Went to LMC automotive on Aldine-Westfield and the alignment was $90.

Feb 06, 2022

Everyone at total automotive seems to go above and beyond. Not only do they take care of your vehicle with excellent customer service and highly knowledgeable skill, They make sure the vehicle owner is well informed and very satisfied. On top of receiving great care for my vehicle, I was also very impressed with how nice everyone is and with the unbelievable awesome prices as well. I would very highly recommend Total Automotive to anyone

Feb 06, 2022

Highly recommend these guys! Great service, very knowledgeable and affordable!

Feb 06, 2022

Love it good service 👌

Feb 06, 2022

Nick no longer owns this shop Took my car to repair ac was charged 129$ and air stopped blowing cold all together I will not be back.

Feb 06, 2022

These guys were very honest and professional. Easy to work with

Feb 06, 2022

They get the job done they charge by the hour that's the only thing I don't like but so far so good haven't let me down yet

Feb 06, 2022

Very honest, hard working repair shop. One of the best in the area. Ask for Carlos.

Feb 06, 2022

whoever answered the phone hung up on me for no reason the first time, I called again asking for a front wheel alignment and a TPM sensor replacement and he mockingly said no speak a english and was laughing in the background he must assumed I was white or something then he said no do alignment here and then hung up rude rude ppl