Tom Hatem Automotive

Jan 16, 2025

Hatem Automotive nearly cost me my beloved car. They told me it needed a transmission and it wasn’t worth the repair. After a bit of good fortune, I was able to get a transmission expert to look at my car and it only needed a clutch! Hatem lied to me and said they had pulled my transmission and it wasn’t worth shot. The guy who fixed my car told me they never even pulled it out to check it. BEWARE OF THIS PLACE!

Feb 06, 2024

Great place

Feb 06, 2024

I really wanted to love this shop. Small business like mine but I got bumped a week and promised that it only happens once. The following week (bump week) got a call saying I was being bumped until after Labor Day. A MONTH. How can you trust their word now? Their games literally cost me another 5 weeks getting my air conditioner fixed in the middle of summer.

Feb 06, 2024

This is the best place to go to for your car. They helps you out anyway shape or form and they are bind understanding!!!! Rick is the best and Sharon .

Feb 06, 2024

Worst experience I've had in a while. Would not recommend their service to anyone. I spoke with them over the phone and received a quote in person. However, when I came to pick up my car, the total somehow doubled. These guys were very condescending and rude when I inquired about this.

Feb 06, 2023

Awesome place! Great service!!!!

Feb 06, 2023

The place for your BMW maintenance.

Feb 06, 2022

Despite the glowing reviews here, I had bad experiences at Tom Hatem Automotive. Before I moved out of state in 2011, I went in for a thermostat service on my BMW E46. Paid top dollar for the part as I was told it was new, genuine BMW. Two years later, I noticed it was cracked and leaking from the bottom. This time I had a garage with tools and I was able to remove the thermostat myself, only to notice that it was aftermarket, not genuine. You can tell the genuine part apart from the aftermarket part because the genuine ones have the BMW logo on them. I was mad but hey at least they have done the installation correctly. So, I am back to Ohio now and needed an oil pan gasket replacement. Learned from previous experience, I brought my own genuine parts. I don’t want them to install a Victor Reinz part again that will crumble in a few years so they can make a few more bucks. I went in and there was a very young and kind gentleman at the front counter. Told him I need oil pan gasket replacement and he was happy to see the car. When we were by the car, I mentioned I brought the parts. All of a sudden, his tone changed and he said they are super busy and can’t take my car in the next 6 weeks. Well, how about that? The shop was available until the second I mentioned I brought my own parts, which have the genuine BMW logo on them. Well if you are in the business of squeezing your customers by charging them for genuine but use aftermarket, of course you will try to shoo away the one who brought in an OEM oil pan gasket. People have glowing reviews here for this place but then go on to complain that their BMW is not reliable and expensive to maintain. Well of course if shops like Tom Hatem install aftermarket poor quality parts, you will blame the car maker later on. It is not like people can tell the part is after market after it is installed. I would advise anyone against working with this company unless they have been a really long time customer and the owners know you. If you are a first timer, they won’t treat you right here.

Feb 06, 2022

Efficient and Courteous, even Pricing!

Feb 06, 2022

Fantastic service. Honest folks. Genuine advice. Glad to have found a great BMW specialty shop.

Feb 06, 2022

Great service and great prices

Feb 06, 2022

I am thrilled we found Tom Hatem Automotive! They are professional, knowledgeable and ever so patient with me and all my questions. They have provided excellent service on my car at reasonable prices and in a very timely manner. The entire staff is so friendly! Won’t be taking my BMW anywhere else!

Feb 06, 2021

Nice on the phone but would not work on Mercedes.

Feb 06, 2020

Always great employees. Thank you.

Feb 06, 2020

Best service and estimate beat all competition

Feb 06, 2020

Expert service, on time an on budget completion

Feb 06, 2020

Fair pricing and very good service

Feb 06, 2020

HatemNation

Feb 06, 2020

I took my car in for diagnosis for some issues o was havin not only they didn't fixed they took my 60 dollars to put some air on my tires the worst place to take your car stay way

Feb 06, 2020

Tom will be greatly missed. I've been back here since Tom has passed away and he would be very proud of the amazing service they still provided!

Feb 06, 2019

Awesome shop. Especially if you have a BMW. They are enthusiasts themselves and I will never take my bimmers anywhere else again. Forget the dealership...

Feb 06, 2019

Excellent customer service and quality work at a fair price! I highly recommend.

Feb 06, 2019

Tom and his team do great work. I've used this shop for BMW and Porsche work. Everything from routine maintenance to preparation of my race car.

Feb 06, 2019

Very helpful, professional, and great service for your Bayersiche Motoren Werke aka BMW.

Feb 06, 2018

Honest and hard working folks here, and they know their BMW's and Minis!

Feb 06, 2018

What a great team - they've got the experience to diagnosis, always ready with advice, and just nice guys! Great communication, quality work, and honest pricing. From my daily drivers to race cars, they've helped me with my Porsche, Audi, and BMWs for 10+ years.