Ted Wiens Complete Auto Service

Feb 03, 2025

Thank you to Steve and Judy for getting me out so quickly.

Feb 02, 2025

Yes. Thank you for your service to my car it’s a pleasure doing business with you and especially the ones that helped yesterday and if I need any more business from y’all I will definitely call you first! You guys are awesome 🤩

Jan 31, 2025

Very good service and friendly staff who explain everything they are doing and why the car needs it. No price gouging either! I've recommended this store (North Decatur) to several friends.

Jan 17, 2025

Fast service-knowlegible staff. All good.

Jan 17, 2025

Muy buen servisio y muy amable las personas que trabajan ahi te atienden de lo mejor

Jan 17, 2025

Ordered tires from tire rack and got it delivered to them. They called me when my tires got delivered and went there right away to get them installed. No hassle, got it installed less than an hour. Also, their price to install is fairly cheaper than others out there.

Jan 07, 2025

Eficiente el servicio y honestos

Jan 07, 2025

Great service. Always the best. Appreciate all you do. Thanks.👍

Jan 07, 2025

I edited my previous comments due to still needing to talk with staff with my concerns. Ted Wiens has exceptional customer service. Especially Cabrina. Thank you.

Jan 07, 2025

I really wanted to trust this establishment for a second opinion. I got my second opinion but it cost $200 more than if I was to go with the first estimate. The Managers , Cabrina and Mario are great but very little communication between and it was suspicious when Cabrina needed to ask the technician to check the truck again for the coolant leak. The truck runs fine thus far. Just better communication and need to be careful when diagnosing an issue. It shouldn’t be that the Manager has to contest the decision made by the first technician.

Jan 07, 2025

Replaced gas tank assembly and smog tested.

Jan 07, 2025

Ted Wiens is AWESOME!!!!! The car stopped on us on a Friday afternoon. It would not move forward or in reverse. We were sure the transmission went out on our 2917 Traverse. Once at Ted Weins, they treated us like preferred status customers. We were dropped off at home. The axle was replaced and were back in our vehicle on Tuesday. We are grateful and trust our car care needs to Ted Weins. Belinda.

Dec 07, 2024

I went in to get my alternator replaced. I brought my own part. I was quoted $735. I had the car towed to Ted Weins at 9am.l called at 4pm to get an up date I was told they hadn't started anything because they didn't include the A/C evacuation in the price which was $300. more dollars. It was to late to go and have the car towed to another shop so I had the job done there and it cost me 1,100 the new management there doesn't care about the customer. I don't recommend Ted Weins on the corner of Decatur and Rancho.

Dec 07, 2024

This place has not been the same since Judy and Steve left. The lack of care, the lack of connection the lack of responsibility the lack of communication. I've been coming here for about seven years, it's convenient because it's down the street from my house as well of Judy & Steve care. I love places like that where they love what they do & the care about the people, and give us the best option no matter what situation we're in. We really need Judy and Steve back or some with integrity like them here.

Dec 07, 2024

100k service performed. Job well done.. Thanks so much.

Dec 07, 2024

A great place for auto repair, the mechanics are knowledgeable. Been going there for over 20 yrs.

Dec 07, 2024

Mounted a new set of yokohama advan tires.

Dec 07, 2024

Quick, helpful service for smog check and registration renewal. Excellent customer service. Shout out to Cabrina, always a pleasure to deal with.

Dec 07, 2024

Reliable shop.

Dec 07, 2024

They were all very friendly and helpful. They even had someone to give me a lift home because it was going to be a couple of hours before my vechicle would be ready. They helped me with my buying of tires and everything was explained of what they’d do after tires were put on. Everything was great. Thanks for all the help and I would recommend this place to everyone. I didn’t realize that they did all the extra services for car maintenance

Nov 07, 2024

I had an extraordinary time with Ted Wiens, unlike any other shop. Highly recommended!

Nov 07, 2024

The Decatur Street location treats customers with the utmost respect. Customers are treated as if they are the only one. It is not just another business day with them. They care about each customer and making sure their car is operating at its optimum capacity.

Nov 07, 2024

The service was great. I have used Ted Wiens Firestone off and on for years and have always received exceptional service.

Oct 06, 2024

Another SAVE by Juddi at Wiens Tread separating on front driver tire on my RV. Could see the "bubble" separation once she pointed it out. Driving back from Quartzsite was a carnival bumper car experience Thankful I got home safe. 2 new tiresome the 6 month interest free credit card too. Win-win!

Oct 06, 2024

Great service! Very professional staff!

Oct 06, 2024

Great, as usual. Never have a problem with any services I get here and prices are reasonable. I don't mind sitting there waiting since they always have coffee and water. Cabrina at the front desk is always super friendly and works her butt off. She's definitely an asset to this company. While Ted Wiens isn't super close to my house, it's worth the drive for me.

Oct 06, 2024

I attemted a water pump / timing belt replacement on my own, finished the job ( and completely screwed it up ! ) timing was off and running horrible. After some quibling about certain bolts not being factory parts and a small disagreement of reusing a slightly damaged harmonic balance. They did a GREAT job! van runs like new ! Great place, great mechanics, will definitely use them again if i need to 5 ⭐⭐⭐⭐⭐ Would definitely recommend A+ facility

Oct 06, 2024

The lady at the front desk was super nice and friendly and came to get my tires balanced they explained to me why they couldn't do it, so they didn't even charge me and I appreciates there honesty here I will definitely be back when I need new tires

Oct 06, 2024

This Ted Wiens, is top notch. The service advisors, the technicians, the managers are all complete professionals. They treat you with complete professionalism and honesty.. I feel totally comfortable recommending this specific store. Great job guys !

Oct 06, 2024

YOU ARE THIEVES AND ROBBERS. I WILL REPORT YOU TO THE DISTRICT ATTORNEY FOR PRICE GOUGHING.

Sep 06, 2024

Same as always great service. Its my way to go for all my cars.

Sep 06, 2024

This business continues to be stellar, Honest work and great at communicating. Highly recommend, will be upfront and ensure that the customer fully understands what theirs options are. If you are in Vegas look no further for your mechanic

Sep 06, 2024

VERY GOOD . I FEEL COMFORTABLE COMING HERE ; it was my seeing the LV METRO POLICE VEHICLES being serviced here that put me at ease .

Aug 06, 2024

Great experience 👍

Aug 06, 2024

If I could give a 0 I would. First of all I had my car towed in to have an alternator replaced. I was then called and told my car had no brakes. I had just had my brakes replaced about 3 days before bringing the car in. I spoke with Mario about my brakes and the write up they had given me was $899, however speaking with Mario, it was $102 to bleed the brakes and input brake fluids. However, Mario when told by me and the person that had repaired the brakes comfronted him, he became rude and disrespectful. I will never return to Ted Wien Auto. I have never been so disrespected by anyone that is supposed to be running a business. I am a repeat customer and if this is how Ted Wien treat their customers, they have lost me. I don't mind paying a fair price for any service. I had just rendered $1300 for an alternator and labor, yet, this guy refused to put brake fluid in my car without charging me extra. Women get ripped off all the time when getting their vehicles repaired and I, for one will not be disrepected and ripped off because Mario and Ted Wien decided it is okay to lie and deceive their customers.

Aug 06, 2024

Kabrina is amazing!! Thank you guys for helping me, y'all are awesome and will definitely be my new go to for car repairs!!

Aug 06, 2024

Long story short: Ted Wiens charged me almost $1K for misdiagnosing my engine and to replace spark plug wires. They wanted $15K to replace the engine, but the issue was an ignition coil on the misfing cylendar. Get a second opinion before just taking Ted Wiens' word for major work. I recommend US Mechanic, because three other shops I tried didn't help much. Long story longer: Am I a bit harsh with one star? Yes, but I want people to read this, because it's important and it is detrimental. Are they nice, polite, cordial, communicate well? Yes, yes, yes and kind of, but does that make the offense less offensive? No. I took my GMC truck in to diagnose running rough. They checked compression, spark plugs and wires. They concluded it is a misfire and I needed to replace the engine, and quoted $15K. Apparently, their procedures have changed since the pandemic and they don't work with any machine shops to rebuild engines. (As an aside, it isn't just Ted Wiens, it's many shops, no one trusts or recommends anyone else anymore, it's like pulling teeth to get stuff done around here). I decided if I needed a new engine, I mind as well get someone to rebuild and put some upgrades in it. I found a shop (Bajas Performance) willing to rebuild for about $3K and I just needed to supply any upgrades otherwise it would just be OEM again. I decided to try to find a mechanic close to Bajas, because they don't pull engines, which is typical, and I wanted everything to go as smooth as possible. I found US Mechanic, who said they would pull and reinstall the rebuilt engine for $2K. Lastly a tuner which is maybe another $1K. OK, we are looking at $6K, which beats Ted Wiens' $15K. I go and pick up my truck from Ted Wiens to take to US Mechanic, and Ted Wiens' final bill is almost $1K for dianosing (compression and coolant tests) and replacing spark plug wires. A bit much... I show up at US Mechanic and they want to do their own diagnosis because they've heard stories from other customers about Ted Wiens and US Mechanic doesni't trust Ted Wiens' diagnosis. Turns out it was an ignition coil. US Mechanic had a spare ignition coil and swapped it out and the truck was running smooth again. They also did a compression test, and it turns out my engine was right were it needed to be. Ted Wiens botched the compression test and returned a false negative. US Mechanic's final bill was just over $1K and actually fixed the issue. Would it be nice to be reimbursed the cost of the misdiagnosis? Absolutely. Will I change my rating if they do? Yes, because we all make mistakes; it is how we rectify our mistakes that speaks to our character and integrity, and we need to reward integrity to promote it.

Aug 06, 2024

Professional!