Ted Britt Fairfax Ford Service

Feb 01, 2025

Sam, my service advisor, is excellent! Problem is, Techs don't seem to check specs on vehicles. Last 2 oil changes, was shorted a quarter. How does this happen?

Jan 06, 2025

The worst experience ever. My appointment was at 11:15 to get an oil change, arrived early, checked in the vehicle, was then told that their system was down - fine, things happen. Waited over 3 hours with no update and my car was STILL sitting in the service bay. When I asked again if there was an update, they didn't have anything to say so I asked for shuttle (I live 10 min away). AS SOON AS I GET HOME they decide to call me and say that the car is ready. What kind of customer service is this? Why couldn't they tell me to wait 10 min after I just waited 3.5 hours for absolutely nothing? Now I have to wait a whole other hour or maybe more to get my car back. All because they failed to tell me to wait just 10 more minutes. Very disappointing.

Nov 06, 2024

I took my Ford MACH 1 w/10r80 10 speed automatic, in for repair due to transmission problems. It flares/slips and then other times it just bounces off the rev limiter and will not change gears. I was told by the mechanic that they could not reproduce the problem. I then asked for him to go for a ride with me too prove out the problem, he refused. I then asked them to put a data logger on it so that they could see what was happening and when. He said They do not do this they refused to put a data logger on my car. I asked for suggestions on how to fix the faulty transmission, zero answer or answers. They had zero interest in finding or fixing the transmission problem! I hope to find a knowledgeable reliable place to repair my under warranty MACH 1 Mustang. Also when I clearly commuted my concerns about my car, what was written down and given to the Mechanic was mostly wrong.

Nov 06, 2024

call to speak to finance about 2017 GMC I brought there for a week they pick up the phone and hang up for seven days left message no one call back left a measage a week ago

Oct 06, 2024

Amazing service! Shout out to Ashley Medina and Katie Bonham for picking up and dropping off my vehicle for an oil change at no charge! It really helped me since I was busy at home. Another shout out to the entire team that performed my service! The interior was kept neat and clean and was beyond my expectations. This dealership needs an award for customer service! Thank you everyone!

Sep 06, 2024

Bad service, the way they treat is unpleasant, I felt that the treatment of the difference in nationality is remarkable….

Sep 06, 2024

Best of the Ford service centers.

Sep 06, 2024

Brung my explorer in on July 31st to get looked at before my warranty expired. Here it is August 30th and still nothing so I decide to go elsewhere because the process is so slow and could get cheaper prices. Get there this morning and they can't find my car because the key fob won't work. Turns out the battery is dead because it's been sitting for a month. Needless to say I have to get a new battery that I don't think I should have to pay for.

Jun 06, 2024

In and out the way it should be..

Feb 06, 2024

Bought two vehicles here but service department has gone down hill in the last year. Latest issue, Oil leak, 5 days to fix - service advisors lack of communication and additional charges not conveyed in estimate. Consumers can do better elsewhere.

Feb 06, 2024

Easy to deal with and proactive. Good qualities of a service department.

Feb 06, 2024

I took my F150 to the Fastlane on a snowy day. In and out in an hour. Oil changed, battery replaced , and trans fluid changed. Carlos was very helpful and informative……he answered all my questions and gave me quotes for my future needs. Great service!!!

Feb 06, 2024

Matt Payne at service desk provided exceptional customer service on 7/31/2023

Feb 06, 2024

Quick and efficient service. Staff went above and beyond to assist me outside of normal operating hours. Highly recommend.

Feb 06, 2024

This place is well organised, the service team is very friendly and their work is outstanding. I bought my car here and I ho there for regular maintenance, they never disappointed me. Thank you Ted Britt Fairfax.

Feb 06, 2023

5 stars

Feb 06, 2023

Bought my F150 from them and I wish I never did, doors stopped locking after 30k won’t fix even though I bought the extra warranty (over $2,500 at that time 2015) Windshield for life , a thing that they have been advertising is a total lie, I had mine broken and it was the first time, they refused to take care of it and asked for $800 to replace it just because I moved out of state. Buyers be aware, they don’t run an honest business. Sami Laouini

Feb 06, 2023

Brought my 2015 Escape in for a shift linkage bushing recall. I went there with no issues when I left I went to the store as I was going to put my car in drive and it stopped. Fortunately my son was able to get it going until I made it home. I called Ted Britt in Fairfax and told them what happened and they said I would need to pay for diagnosis and that my problem isn't related to the recall. Recall number 22S43 is exactly the issue they were supposed to fix. At this point I would never trust them with my vehicle.

Feb 06, 2023

Editing my review as Google didn't publish it. Contact me and I will tell you that you should go to their Secondary Service Department at Quick Lane- the Main Service department isn't providing consistent and communicative service right now. The Main service department had several opportunities to make this right and didn't.

Feb 06, 2023

Good service 👍

Feb 06, 2023

Great service, courteous folks.

Feb 06, 2023

I have been a Ted Britt Customer for as long as I’ve been in Virginia, up until the last two months the service had been great. For those reasons I was hopeful for an amicable solution to a seemingly simple issue - unfortunately the service director, and service manager were not accessible during my attempts to connect and my service advisor was blatantly disinterested in rectifying this situation. The following has been submitted to the BBB and DMV for complaints on less than stellar business practices of Ted Britt Fairfax Service Department. tldr: Take your business elsewhere if you can, particularly for warranty work. Document and over communicate as not every service advisor is as engaging as others, being that you may also find yourself in an unethical situation - suitable of after-action and/or litigation. - After identifying a rear pinion seal leak I took my 2015 Ford Mustang to Ted Britt Fairfax Ford on 8/24/2022 for diagnostic and service. I was later informed that mechanics had checked for a differential leak and confirmed a leak at the drain plug in the rear, but that mechanics had secured the plug and all was ok. At this time I was prompted for payment, upon questioning as to why (as this is a covered service under Ford ESP Warranty), I was told there would be no charge. After noticing odd noises, and fluttering the following month I returned for service on 09/30/2022. At this time I was informed that internal gears from the rear differential were binding and causing problems inside the rear of the automobile. I was told that necessary repairs would not be rendered under warranty because this vehicle had been previously serviced from a third party company on 08/20/2022. After communicating with *** ********, Ted Britt service advisor, I relayed that the initial leak had been identified by the third party servicer in question and it was this guidance that prompted me to schedule the initial appointment on 08/24/2022. While rear differential fluids were filled at this time, all was in line according to the manufacture as to allow safe passage to the dealership for final service and repair on 08/24/2022. In the present circumstance, Ted Britt refuses to action warranty service arguing misuse on 08/20/2022. Their justification is as follows: (1) Preliminary service not taking place at the Ted Britt dealership, and (2) Additive not being included in rear differential service at that time. Both of these arguments flagrant contradictions of embedded verbiage within the National Vehicle Service Contract - FORD ESP Warranty agreement signed on 08/13/2018 and the Magnuson–Moss Warranty Act of 1975, respectively. The FORD-ESP terms and conditions state rear differential service repair as a covered service subject to deductible as component of transmission and POWERTRAIN Care with appropriate maintenance schedule performed as directed by FORD 2015 Mustang Owners Manual. My current FORD ESP Warranty Agreement is scheduled to expire in October 2022, it is my belief that the staff of Ted Britt Ford Fairfax intentionally moved to deceive through the intentional withholding of information and diagnosis on 08/24/2022, as to further damage the vehicle and prolong timeline for non-covered repairs within the next 70 days. This flagrant negligence acts as a clear violation of deceptive trade practices act. Zero efforts have been made to rectify the situation or retain my business.

Feb 06, 2023

I have called several times during the hours they are open and have not gotten an answer once. It is infuriating, I need to get my truck worked on and can’t get a hold of anyone. And when I finally do, no one I talk to can help me. They just keep transferring me around. Complete idiots, all of them.

Feb 06, 2022

Spent $1800.00 and didn't even wash my car!! Have had it washed before for much less. Communication with service dept. was lagging. Most disappointing

Feb 06, 2022

Ted Britt Ford is one of the top dealerships in the area, the staff and service at Ted Britt is outstanding.

Feb 06, 2022

This is the # store on the east cost to bring your Ford in for Service!. They also have a quick lane just right accross the street. Theses guys go above and beyond to take care of you. World class satisfaction. Outstanding work gentlemen! Love it!! Keep it rockin..🤙🤙