Team 1 Suddeth Automotive

Jan 24, 2025

They really fix it; good work, fast work, great people. 100% recommended.

Jan 17, 2025

Everything was good they diagnosed my car it didn't take long I'm thinking from all the help

Jan 10, 2025

I had a great experience! Christy, receptionist, was very polite and responsive. She was training on their new system, and still made sure the customers were her top priority.

Jan 07, 2025

I took my fairly new car there. They diagnosed the issue correctly, charged a reasonable price, but LIED about contacting my warranty company, and I paid the full bill. THEN, 2 months later, the problem came back worse. I ate the loss and took it to the dealer that had my warranty pay for the repair.

Nov 07, 2024

This place is very over priced compared to mechanics in California and does not return my call so I’d definitely avoid it. Also left my car there over the weekend and it smells so so strong of a shop smell. I imagine they left the windows down and kept it in the garage but since I didn’t get a call back I don’t want to bother to call again. Also take 5 oil change told us the same problem or code that this place charged us $145 for! So definitely go to the take 5 oil change on Devine street!

Jul 07, 2024

This was my first experience with them; someone recommended them on a Facebook post. Took my car in early Wednesday morning and it was ready by Friday afternoon, needed a new catalytic converter. They were in constant contact. My old mechanic passed away a few years ago and I've been trying to find someone trustworthy and reliable ever since. Will definitely take my car here from here on out!

Jun 07, 2024

Christy and Roy went above and beyond to help. Direct and professional.

Feb 07, 2024

Went here for the first time. They got me in and back on the road without an appointment on short notice. Reasonable prices, good people. Check em out.

Feb 07, 2023

Best experience you can have at an automotive shop! I love using a family-owned businesses and this shop amplifies my reasoning why. They take care of every customer like they are their own flesh and blood. Thank you!

Feb 07, 2023

Had an issue with my car, I had taken it to 2 other places who gave me estimates in the high 900's and 1000's. They found it was just my battery.

Feb 07, 2023

I appreciate the communication and the understanding when it comes to vehicle repairs! I plan to start bringing the rest of my vehicles here for service! I am a mechanic myself, and I recognize integrity when I see it in a shop! The shop is clean, and the customer service and communication are amazing! My name is Andia Hatchell, and I am writing the message on behalf of my fiancé. I chose Suddeth Automotive based upon these reasons, and we are glad we did! And the wash your vehicle!

Feb 07, 2023

These guys are great...Take all of my vehicles there and haven't been disappointment yet...I recommend them...

Feb 07, 2023

They were very busy the day I came in needed a new started. I was strained in Columbia. These automotive people there stop a squeeze me in. I just love them.

Feb 07, 2023

Took two vehicles in this past friday. First one an oil change they did a complimentary tire rotation and wash while I waited and It was only $49. First impression was good (the reason I gave 3 stars and not less). I go home drop off my first car get my second car and bring it down. This one is a tire repair and oil change. I tell them i can drop it off for a few hours just need it back before 4:00. 3:00 comes around and havent heard anything so figure I should call and check in on the vehicle. Kristy answers the phone and says they got busy and didnt get to it yet they will call me as soon as its done. Never got a phone call. My car sat there all weekend. I call on Monday morning to find out what happened. Kristy tells me she left early on friday but the vehicle is done. Never got any phone call about it. Then I get there to pick up my vehicle and its $175 for an oil change and wiper blades. Shocked at the extreme price difference. I asked her to break it down as she never quoted me for any service nor got authorization for a repair amount. She said the synthetic oil change is $100. Now I have worked in shops all over the country for the past 20 years. $100 isnt out of the ordinary for a synthetic oil change. I have charged over $200 (with proper authorization and signatures)for oil changes on certain cars in certain markets. But never have synthetic oil changes been double that of a standard. You can litteraly get a synthetic oil change for $50 5 minutes away. I felt a little taking advantage of with the second vehicle. I expected since the tire ended up not needing to be fixed I would be around $125 figuring the synthetic oil change should be around $79.99 based on market pricing and the cost of the standard, the process doesnt change the oil is just a couple dollars more per qt but not $10 more per qt. I can buy 5 qts of royal purple racing oil for $37. I believe their was terrible communication. The invoice states they washed and vacuumed the second car however its just as dirty as when I dropped it off and definitely not vacuumed. Additionaly, I know the second vehicle needs brakes front and rear I plan on doing them in the next couple weeks. I intentionally did not mention this as I was checking to see if I could trust this shop. No mention of brakes that are delaminating and brake pads roughly 1-2/32 in thickness. Thats a safety concern. That should of been something that I was made aware of. They rotated my tires, is the technician incompetent and not see the brakes are low and delaminating while they were 6 inches from his face? Did the technician write the report and Kristy just failed to notify me? Kristy definitely needs some training to become a better advisor. Communication is the most important part of that position and I dont feel as if she possesses the proper communication skills to be an efficient advisor.

Feb 07, 2023

Very helpful and friendly.

Feb 07, 2022

Always great service and communication. Went to Team 1 for years and after merger, still a great place. 😊

Feb 07, 2022

I called 3 auto shops ahead of this one looking for assistance with a few stubborn bolts. The autos before said that leasing or renting their time to use or someone else use a pneumatic tool was against liability or other bs reason. Once explained to Team Suddeth, they assisted with my issue and even offered no pay necessary for the interaction. If you want a business model for the customer, and not the organization, take your vehicle to Suddeth, they had my back, and they’ll probably have yours.

Feb 07, 2022

I'm very pleased with the service from Suddeth Automotive. Excellent communication. I was informed the whole time about my car.

Feb 07, 2022

My car came out worst than it went in. Thats for a waist of time and money. Dont say u know how to replace a radiator for the money and return my car with a engine problem. Went to another mechanic to figure it out suddeth mechanic hooked my radiator up the wrong way

Feb 07, 2022

Ok

Feb 07, 2022

Team Suddeth are professional, friendly, helpful , through and fairly priced.This was my first experience with them and I was impressed. Thanks for your help Cristi! , I will be back. A skilled, honest automotive team that delivers customer service!

Feb 07, 2021

For pickup, they left my car on the side of a busy road next to a box (that anyone can open) marked "key dropoff"

Feb 07, 2021

Great automotive shop. Hey and when your ride is done they give it back clean!

Feb 07, 2021

Great people, easy location to go and leave from, and they do professional work.

Feb 07, 2021

I will return. Everyone was SO nice. And, my car was cleaned along with my oil change. Glad to have found them!

Feb 07, 2021

I've taken my vehicles to Team-1 / Suddeth for years and have an appreciation for their service. I feel like we have a good relationship and I will continue to use them. Even though they are further away now (downtown), It's ok because they give me a ride back to the house when I drop a vehicle off there.

Feb 07, 2021

The owner runs a quiet gem in the city for anyone needing an honest priced and able friend in the auto service industry. The whole team works together to round out the whole customer experience. On a personal note: We've known the owner and family for almost a decade. They are first-class and quiet gracious contributors to the community; people whom we would all do well to support.