Straight Up Automotive Service

Dec 07, 2024

After getting the run around from 2 other shops in town, these guys actually listened to my concerns and found the issue with my car. They couldn't get the part until next week, and after hearing I was about to move, they didn't charge me, told me safe travels, and gave me all the info to get it fixed at my new location. I wish I would have found these guys sooner!

Dec 07, 2024

Great prices, courteous service, waiting room. Completed oil, coolant, and transmission fluid changes.

Nov 07, 2024

Great experience, after another shop quoted me over $1800 Straight Up Automotive was able to do it much cheaper and much quicker, and the repair has held up excellent after many long drives. Would 100% recommend.

Oct 07, 2024

Genuine honest shop, you don't find that much these days.

Oct 07, 2024

If I'm within a 50 mile radius of this auto shop, I'm always going here

Jul 07, 2024

If you are looking for a shop that will take the time required to really solve the problem in your vehicle without price gouging, this is where you should go.

Jul 07, 2024

These people are a pleasure to deal with. Elizabeth found us a used part for 1/3 the price that another company quoted, saving us thousands on the job. Been going here for over 4 years and never disappointed. Honest and good.

Jun 07, 2024

I had an oil change and they helped me out with the issue I was having with the hybrid battery in my Prius. They were super communicative and just down to earth in general. Would recommend 10/10 you guys were wonderful thanks so much ✨️

Jun 07, 2024

Scheduled an appointment b/c my car was leaking engine oil. Came in and they got right to work checking it out. In about 10 minutes, they let me know it was just my drain plug and replaced it. I was out in less than an hour. Also, bring cash if possible because they provide a discount for cash payments!

May 07, 2024

Very honest and trustworthy people, will not overcharge you for what you need.

Apr 07, 2024

If you own a Honda or a Veteran... There is no better place to take your car!! These folks are absolutely straight up!! They do fantastic work and I highly recommend them!! They have worked on my Hondas now for over a decade and they always stand by their work.

Apr 07, 2024

This place is definitely worth all the 5 star reviews!!! I called this morning about my blinkers not working. I dropped off my car, sat for a while, then asked if I should go back to work if it would take a while. They were able to fit me in quickly to check it out! Turns out it was my blinker fuse, they were able to fix it right then within 5 minutes. I was in and out of there in under an hour. Very grateful they were nice enough to fit me in like that! Awesome customer service and cheap prices! Will be coming again when I need it and would definitely recommend, 10/10 place! 😄

Feb 07, 2024

Always great service, can’t beat their pricing, and they give a discount for UVA staff. Would recommend them to anyone!

Feb 07, 2024

Dave was awesome! Broke down out of town a few weeks back. He initially told me how I could potentially fix the issue myself, but to no avail I wasn't able to. Towed it to him and had it patched up nicely in no time. Stand up mechanic, highly recommend. Wish he was located in Georgia.

Feb 07, 2024

Didnt get a repair here was told for my car to sit there before appointment was $75 a day

Feb 07, 2024

Had a great experience with Striaght Up. I needed new control arms on my Volkswagen and they did much cheaper than the dealership quoted (my mistake for going to VW in the first place). They were great and transparent about everything from start to finish. I will definitely be returning here for all future car issues.

Feb 07, 2024

Hands down the most honest, straightforward autoshop in town. David and Steve and (Elizabeth in the office) can be counted on to give you an honest assessment of your problem, and fix it for a very fair price, in a reasonable amount of time. I can't give them more than 5 stars, but there should be a 5 star plus category....they are in it.

Feb 07, 2024

I cannot tell you how honest and trustworthy this business it. I took my car there after being quoted over 1600 dollars estimate from the dealer and they they gave my car an honest assessment of not needing any work for now. I am grateful for finding straight up auto. Thank you so much.

Feb 07, 2024

I had a bunch of work done on my truck's suspension there. They fit me in quickly and did the work in a reasonable timeframe. The employees are really friendly and they did great work. I highly recommend them

Feb 07, 2024

I've been a couple times now, and don't plan on going anywhere else in Charlottesville. They're friendly, affordable, efficient, do good work, and don't try to upsell you on anything. So refreshing to be able to go somewhere for an oil change without being told I need hundreds of dollars' worth of supposedly urgent services and tweaks.

Feb 07, 2024

My car was towed to them when the acceleration stopped working. They did a free diagnostic test, and while they didn't have the necessary tools to fix the issue (only a kia dealer could fix it) they gave us great advice for future car services. They took a nightmare situation and made it much more bearable. Thank you!

Feb 07, 2024

Straight Up Automotive: it’s in the name. Friendly folk will make sure that your car gets the service it needs. I broke down in Charlottesville, and within 5 minutes we knew what needed to be fixed.

Feb 07, 2024

The owner and staffs are nice and proficient. I will do future service here and recommend it to my friends.

Feb 07, 2024

This is routinely the best shop I go to in the area. It's the only place that offers to explain and demonstrate exactly what is going on and they're very honest even when that means referring me somewhere else for a particular job. Communication and quality of work are unbeatable and pricing is always fair.

Feb 07, 2024

This place has always been honest and they are timely at doing repairs. I would recommend them to anyone looking for a good mechanic.

Feb 07, 2024

UVA daughter had broken jeep needed new starter (or alternator?)& had towed here. Wonderful caring service team. Not only did a full diagnostic but didn't charge a thing. Jeep started right up. Didn't know who to trust, or where to go. This place is Straight up!! & Honest & Trustworthy. God Bless this 🙏 place!! (They give student college discounts, too). Truly Amazing!!

Feb 07, 2024

We won't take our cars anywhere else. This team is trustworthy and honest and never takes advantage of a car owner by performing work that isn't needed. A few times, we have thought we had major issues only to find out a cap or hose was all that was at fault. Whenever they have recommended expensive work to be done we are confident it's needed.

Feb 07, 2023

Excellent service

Feb 07, 2023

Great Team and wonderful service! My car broke down while I was in Charlottesville, from Michigan, to take care of my terminally ill Father. I read lots of reviews about repair shops and decided to use Straight Up Automotive Service - it was a great decision! The car was repaired the same day I took it in (for a very reasonable fee); however, due to complications with my Father I was unable to pick the car up for 2 weeks - the team at Straight Up graciously allowed me to leave the car at no extra charge for storage. I adamantly agree with all the others who recommend Straight Up - choose them for your auto service needs, you will be so glad you did!!!

Feb 07, 2023

Great experience overall, couldn't have asked for better. My wife and I called in a pinch, they were able to get us in on short notice. He was very honest and up-front, good communication regarding the car's problems and how critical/necessary each repair was. Getting your car repaired is never an enjoyable endeavor but this was the most efficient and painless experience I've ever had. Will definitely be using again, for all of our automotive needs. We are new to Cville and finding such a great mechanic is a blessing.

Feb 07, 2023

I have two cars that I have serviced here !! Love it. They are very helpful, quick, and do not over charge. As a single mom of two with a driving teenager, things can get expensive and they are always up front. Will continue to be my go to !!

Feb 07, 2023

I went to Straight Up Auto for a second look at a possible issue with my car, and they were very helpful. They had told me there was nothing wrong with my car and they essentially saved me from getting scammed. Love this place! You can tell that they care about people.

Feb 07, 2023

These guys are great. Their name is no joke. They are straight up. I highly recommend this auto shop.