Southland Dodge Chrysler Jeep Ram

Jan 17, 2025

I'm 70 years old and all the years that have have been purchasing vehicles ( Ford, Chevy, Toyota ) I have never owned a dodge Ram, but have to say I'm very impressed with the amenities and the sales person during my purchase on this vehicle ! I can truly say I have missed out on not owning A dodge Ram, the ride, the comfort, the power, the Style, very Happy with this truck. Above that the sales team person Miranda Malbrough was the best experience a person could have thru-out this purchase, Professional, Caring, Knowledgeable. I think even my sidekick Shilo was impressed LOL. Southland Dodge Chrysler Jeep Ram you came thru for me! Thank you so very much.

Dec 07, 2024

Wow, no hype no pressure when you buy your vehicle, while this is true, what isn’t spoken about is their crappy service center where they do nothing to help their clients, in fact, what seems to happen is they look for reasons why their warranty shouldn’t cover something. So this is what happens, check engine light comes on, bring it to the service center and they ask, did anyone check the light yet, I said “no”, they take it in and says “it’s your air filter for now, warranty doesn’t cover this, so for now it’s $140 for us to check the light. This takes 30 seconds mind you. But the catch is, “ this is what the light is reading FOR NOW. Which tells me there’s another code or more that they’re not telling me about. So my aluminum rear wheel has a defective finish, guess what they’re telling me now. It’s the salt air causing that, warranty doesn’t cover this either. So I asked, if it’s the salt air causing the issue, why isn’t the other 5 wheels doing this, Sue, the girl at the service desk, couldn’t answer this question, so then I asked about my 36000 3 year warranty she said well you have to call Chrysler for that, I said why call them I’m talking to y’all, Sue’s exact words was, Sir we are not Chrysler, we are Southland Dodge Chrysler and we can’t help you with this. I will never ever buy another vehicle from this place. It’s a terrible thing I have to go out of town now for my Jeep because I don’t want to deal with this service again unless I have to.. I’m actually seriously thinking about going trade my ram 3500 Laramie for a Chevy, I’m done with this mess.

Oct 07, 2024

If I could give zero stars I would. Brought my Pacifica in 3 times for a clicking noise in the dash 3 times. A mechanic at another shop diagnosed the issue but having a warranty we went to where we bought the van. 3 times we were told the noise was normal. How a clicking noise in a new car was normal was beyond me. While on a trip to see our daughter the A/C went out, just as the first mechanic predicted. Thankfully the dodge dealer made time for us to fix the issue which was just what the initial mechanic said. This out of town dealer was so nice and kind. When we called southland to get the phone number for our extended warrenty Sue did not return our call. Do not buy anything from this dealer only worried about making the sale and nothing else.

Aug 07, 2024

AMAZING DEALERSHIP ALL AROUND! 10/10 RECOMMEND! The sales and finance team will always go above and beyond for their customers to give them the best deal possible! The service team is always fast to respond and ensures all of their customers are cared for!

Aug 07, 2024

Amazing people at Southland Dodge in Houma, I love my car, LaShonda Madise was amazing. The whole crew is awesome go see them asap.

Aug 07, 2024

Southland Dodge has taken care of my family and myself for the last 10 years. We will never buy anywhere else. The sales staff is one of a kind and the service department has always been helpful.

Aug 07, 2024

Southland dodge has an amazing sales and service team. Everyone is always so knowledgeable and friendly.

Aug 07, 2024

The sales team and finance managers will do their best to help you get an amazing deal and in your dream vehicle! The customer service was outstanding, and they make you feel like you're a part of their family!

Aug 07, 2024

They are an awesome team and make you feel like family. I would definitely tell family and friends about buying a vehicle there!

Jun 07, 2024

10/10 Recommend!! Our sales Woman Ashley Ledet was phenomenal on sealing the deal for the vehicle we wanted ! Southland took the time to work with us and make sure everything was right!

May 07, 2024

Huge shout out to Miranda for a fun experience of purchasing our new vehicle. Great sense of humor makes the stress of buying a car a lot less tense , painless and enjoyable. Thank you for finding us a car that can wow us for a long time. When we are ready for a new truck, we know who to reach out to ❤️

May 07, 2024

Thank you Andrew and Carla for the great buying experience! We made contact about a vehicle for our daughter and after a quick phone call we agreed to a deal and submitted our details. By the time we arrived our car was ready and our paperwork was was in order. Extremely efficient and Andrew was very courteous. Would happily buy again.

Mar 07, 2024

Dropped my car off to get my rims painted from curb damage(which I had since I purchased the car)just to pick it up with a broken windshield .Never again. No longer dealing with Southland dodge. Trust has been broken after purchasing my 3rd car from them. They said they didn't do it but it wasn't there when I dropped it off this morning.

Mar 07, 2024

If you’re expecting a place with great southern hospitality, turn around and do not go here. if you’re getting regular maintenance on your vehicle, they treat you like scum of the earth. The associate which I always bring the problems of my car for the past couple years has constantly been rude, made faces at me when I say they messed something up, and immediately when you walk out the door they start talking about how you’re a liar. The cashier, parts, and most of the mechanics are really nice, but specifically the people in the front at the computers shouldn’t be working anywhere with their terrible customer service skills. McDonald’s workers have better hospitality. I wouldn’t say don’t go here, but definitely do not come here for service after you buy a vehicle or you’ll leave mad enough to write a whole paragraph google review.

Mar 07, 2024

Melvin (salesman) and Sabrina (finance) are great people who provide excellent service. They are eager to make a deal that makes YOU happy and will put forth the extra effort to do so. They are like family who genuinely care. Thank you both!

Feb 07, 2024

Absolutely the biggest let down with a dealer. From management ,to service , I had multiple horrible experiences. When I called corporate Dodge, they told me southland is an independent franchise and they cannot make them fix their mistakes, or communicate with you. Dean in service, I'm talking about you. Joe in finance, (who hit my car while I'm for service)? I'm talking about you. Whoever is in charge you are the reason this dealer gives you that dirty sheet feeling like a one star motel 6 bed sheet. If anybody has any problem with what I have to say , please contact me and I have evidence and proof of everything. I dare anyone in Southland Dodge to contact me for slander. I will never purchase a vehicle here. Have one purchased or recommend this place again. A quick search will reveal other people dealing with this stealership. When re-assembling my vehicle, parts were left out and when confronted all of a sudden , they didn't want to fix their shoddy work and claimed they couldn't make me happy. Avoid. There is a dodge dealer in Berwick and 4 in New Orleans that will give you much better service. Shot out to AJ, and Ray Brandt , and Premier Dodge.

Feb 07, 2024

Amazing experience appriciated the help.

Feb 07, 2024

Awesome place. I drove all the way from Mobile Alabama.

Feb 07, 2024

Jessie Thompson has sold us 3 vehicles - we just purchased a 2023 Jeep Grand Cherokee limited and we just love it - he is awesome

Feb 07, 2024

Just purchased a BRAND NEW 2023 WAGONEER with my favorite salesman ever MR JESSIE THOMPSON!!!! The process was a breeze we ordered the SUV and it came in quicker the time frame predicted. I can’t compliment Mr. Jessie enough he is ALWAYS FANTASTIC to work with and is very accommodating to our wants and needs in our vehicle. This makes #6 with Mr. Jessie and Mrs Carla over at Southland Dodge and everyone from bottom to top has always been a pleasure to work with and taking care of any issues in a timely manner!!!! They have a lifelong customer with myself and my wife for many many more years to come!!! Thank you again Southland Dodge for making this easy understandable and comfortable!!

Feb 07, 2024

My husband and I have purchased 2 trucks, from here at Southland Dodge Houma. I have nothing but good to say about this dealership and Mr. Jessie Thompson to us, is THE BEST! He was very kind and did his very best to help us not only get what we were praying for, but even BETTER! At a great price! I would purchase in the future as needed from here, but Mr. Jessie will be the ONLY one I purchase it from. To work out the details. Hes real, genuine and will do you RIGHT! I recommend going here and asking for him in the process! Both vehicles have been all good! A blessing to us! No issues!! 😁keep up the GREAT WORK!! God bless you all!

Feb 07, 2024

The employees running the service center at the Houma center is absolutely terrible. I’ve never met so rude and sarcastic representatives in my life. We will make sure to keep this in mind next time we decide to shop for a new vehicle!

Feb 07, 2024

When trying to deal with a warranty issue was given a hard time and treated unprofessionally because I did not purchase my vehicle from this location which was not possible due to Ida

Feb 07, 2024

Will NEVER buy a vehicle from them again. The lack of communication after purchase has been absolutely horrible. I will also not be bringing my new Ram to them for service. Next purchase will be at Mark Dodge!

Feb 07, 2024

worst service dept experiences ever here. Sarcastic, smug, rude representatives of the company. No doubt this has turned away many potential repeat customers edit: manager came through for much better experience

Feb 07, 2023

Great car buying experience. Very upfront with my deal, could not have gone any smoother. If you are in the market for a dodge, jeep or Chrysler vehicle give them a try, honest and genuinely friendly. Thank you so much Frank and Miranda

Feb 07, 2023

I am also a service advisor for another shop- I have to send cars to the dealer all the time. I have never had a worst experience with a service advisor than Mrs. June D-she is really just a bully and it's as simple as that. She will do whatever repair she wants and then demand payment for those repairs- and keep the vehicle until she receives payment for things you never wanted. I know other service advisors receive commission, but her behavior was completely unprofessional and unkind. I will never recommend or use this dealer again. Frankly, it's made me want to stay away from the whole city all together if this is how they treat people. They put in their emails and on the bottom of invoices, "IF FOR ANY REASON YOU ARE NOT COMPLETELY SATISFIED, PLEASE CONTACT OUR SERVICE MANAGER." So, I called and asked to speak to the service manager and was sent to his voicemail. I have not received a call back yet and I sure am not expecting one seeing how the experience has gone thus far. If you break down in Thibodaux I highly recommend paying way too much money to get the vehicle ANYWHERE ELSE.

Feb 07, 2023

IF I COULD LEAVE 5 0'S I WOULD. Horrific and worst car buying experience of my life. Attempted to purchase a Dodge Durango 2021 Hellcat and was working the deal with Ashley "sales person" and they sold the car from underneath me without any notice. Owner of dealership asked for a $50,000 deposit which is unheard of in the car buying industry. I high recommend to learn from these comments and never work with shady dealerships that are looking to screw the customer. Also when attempting to talk to the General Manager they refused to put him on the phone. Very cowardly. They also wanted all long distance deals to be done in person, requiring airfare to fly down if you were not a local buyer & wanted all money wired prior to arrival. I hope someone learns from this thats taking the time to read this. I am truly disgusted and most unprofessional experience.

Feb 07, 2023

If I could leave zero stars I would. We have bought 3 vehicles from the dealership in the passed 3 years. 1 vehicle I didn’t buy from them needs warranty service and they out right refused. The vehicle has 3500 miles on it because it was not purchased from them. I understand taking care of their customers first, not out right telling me no for warranty?

Feb 07, 2023

Service rep wanted me to make an appointment 2 weeks out for my A/c that wasn't blowing at all in the middle of June! One coworker asked another "how was your day?" The coworker replied "I showed up" SMH. I was a loyal customer, but nor anymore! Called the Thibodaux location and was there the next morning. The problem was fixed without 45 minutes!

Feb 07, 2023

The 2nd and worst decision in my life don't bring your truck here they charge way to much don't fix the problem gavee my truck back NOT PUT BACK TOGETHER BREATHER HANGING OFF BOTH SIDES TOTALLY RIDICULOUS!!!! AND NOW WON'T FIX IT I COULD GO ON BUT I'LL STOP THERE

Feb 07, 2023

Todd is passive aggressive and haughty. I have been going there for years for oil changes and routine maintenance on my car and I have never been treated so badly. This service advisor Todd was so rude that I will not be returning to southland dodge for anything. There are too many other places of business I can go to that provide the same service. Todd’s severe case of little man syndrome and condescending attitude is the reason I will no longer be a loyal customer. They make a commission so if you do go there and Todd is rude just ask for a different service advisor.

Feb 07, 2023

Very rude and unprofessional staff. Not helpful at all. Doesn’t seem like they are interested in selling any vehicles.

Feb 07, 2023

Wouldn’t never buy from them again

Feb 07, 2023

took my Ram 3500 for engine light came on. They told me that it was an issue with DEF system. So I had them changed the two parts The next day the check engine light came back on. This time they told me that they need to burn out the Corbin in it. About two weeks later the light came back on. Now it was one of the sensors on it. Around $7,000 later I don’t feel they are properly troubleshooting, just changing parts at my expense.

Feb 07, 2022

I spoke with a sales person and agreed upon a price for a 2014 ram 3500. It was a 6hr one way trip to purchase this vehicle. I paid a $500 deposit and talked to the sales person before I started the trip. I'm from Birmingham, AL so when I get 30 minutes 4 hrs into this trip the sales manager (Rudy) decided to sell the truck to another customer because he was willing to pay more money (more commission for Rudy). So if you from out of town be warned that money is the name of the game with this bunch. That's gas money and time I can't get back because of greed.

Feb 07, 2022

The salesman Kevin Barrow did an excellent job,very helpful. He returned our calls in a timely manner. Don't expect any type of courtesy from some members of the finance department.