S&M Auto Repair And Towing LLC

Feb 06, 2025

Great customer service, super friendly & helpful staff. Seemingly good prices for repairs

Jan 07, 2025

Amazing company. The dispatch lady was so kind and helpful. I would highly recommend.

Jan 07, 2025

Best priced tow around !!! Thanks for getting me off the interstate kudos to a cool driver too 🤘🤟 you'll forever have my business in this area !!!

Jan 07, 2025

S&M towed and repaired my 2017 Volkswagen Pissat. They had it finished and ready to pick up the next day. I would absolutely recommend this business to anyone who needs help with their vehicle.

Jan 07, 2025

This company was sent via AAA for my vehicle at home which wouldn’t start. After several attempts to jump the car with tow companies equipment that was not charged, I decided to have it towed to my mechanic shop. After a couple days, my shop informed me that nothing was wrong with the vehicle and they recharged the battery with no issues. The day it came in. So had S&M properly serviced my vehicle and knew how to use proper equipment,I could have saved the $60 they charged me for towing plus diagnostic fee from my shop. Thanks for nothing.

Dec 07, 2024

Answered my call right away and got my car picked up and dropped off very quickly, great pricing as well! Definitely recommend!

Dec 07, 2024

These folks were awesome, very affordable and were on time and friendly service .

Sep 06, 2024

From my personal experience, I do not trust anything that this business owner does or says: On 8/20/2024, I called S&M to unlock my car. I had accidentally locked my keys in the car, in front of Planet Fitness. They told me that it would be $65. I agreed. A man wearing slides arrived in a tow truck. He used something like a doorstop and an inflatable bag to push my driver's side door open. He used a bent metal rod to reach in and try to grab the handle of the door. I told him that, on my 2000 Chevy Tracker, pulling the handle doesn't unlock the door. He continued. His efforts ripped the handle and its assembly off of my vehicle. The man wearing slides called another person and he arrived in another row truck, with a different tool. They unlocked my door. The two men agreed that all I had to do was to come by the shop and present my broken handle and the part would be ordered and replaced. He said that he took pictures of the broken handle and that I had no reason to worry. I paid the agreed $65. Roughly thirty-six hours later, I came to the shop and calmly presented my broken handle. The shop owner refused to repair it. I remained calm and polite, despite the owner's attitude. Attached are the pictures and video. Due to my experience with the shop's owner, I cannot recommend any services from this establishment or its proprietor.

Sep 06, 2024

Local people.. honest.. hard working and trustworthy!

Aug 06, 2024

Aaron was friendly and great! Even in the rain! Just took a matter of minutes to have my car unlocked!

Aug 06, 2024

Daughter blew her motor took 6 weeks to replace motor was quoted $1700 after picking up the vehicle it was $2500 and the next morning the vehicle has absolutely no fluids in it no oil no radiator fluid and no power steering. The mechanic refuses to fix.

Jul 06, 2024

Do not use this company for repairs. They replaced a fuel pump on our dump truck and not only did it take months for him to complete the repair, they repaired it with another used, leaking, fuel pump. After they changed the fuel pump, the truck no longer pulled as hard as it did before. So that tells me it’s not the same type of fuel pump that came off. They also refused to give me any of my old parts back. Another shop suggested that I sue them after they saw all the “work” they did on the truck. Since they have refused to take responsibility, that’s what we are forced to do.

Jul 06, 2024

I am from out of town and needed my breaks looked out bc I thought there was a problem. They took a look and said it was just something on the pad making the noise. They are very nice and honest people. Once again I went here and they were so helpful. Told me what I needed to do in and emergency leak I had and where to get my tires repaired. That are always so nice. Thank you again. Another update. My ins company sent S&M out to tow my car. The guy was very nice and on time. Every time I have asked a question or used there services they have always been on point. Thank you once again

Jul 06, 2024

Stopped in an emergency and they were friendly and honest. They did not try to upsale us and sent us to a local business that took care of us. TRUSTWORTHY

Jul 06, 2024

This repair company is in the business of scamming people & making unauthorized transactions on credit cards. Make sure you look at your receipt, because they will put generic things on the bill instead of what they are doing. Michael, the owner, told me our dump truck would be fixed within a day of me bringing the parts. They were supposed to replace the leaf spring equalizer. (I’m buying the parts for this job, because the last job he over charged us for every part) After 3 days of not hearing from them, I went to the shop. When I got there, I noticed they had TORCHED the entire leaf spring hangar and CUT the equalizer in 2 places. After they noticed I was outside taking pictures, they came out to tell me all the problems they have had getting 1 nut off. Michael was using a battery powered impact and said he can’t get the nut off, so he’s cutting everything off. After a few days it was “done”. Well, after 2 hours of driving the dump truck I noticed the nut was now backing out, which could’ve killed someone’s if I didn’t notice. I took it back to them immediately to fix it, well they “tightened” it back up. The next day I noticed it backing out again, accept its the entire bolt, not just the nut. So I decided enough was enough and took it to another shop. When this shop saw the work done, they suggested I get an attorney and sue S&M because they torched and melted all the threads on every nut and bolt in the area of the one they were trying to get off. So now I sit here $5,000 in a leaf spring equalizer change because I had to have a company redo what S&M did and fix the additional damage they caused. Do not use this company for repairs or towing.

Jun 06, 2024

Awesome towing company. We had to get our car we just bought towed from Dalton all the way to Chattanooga and the guy we had was great at reassuring us that if anything went wrong while it was in his possession then the company would pay for it. He was careful putting the chains on and hooking it up to the body instead of the axles and even double checked everything before towing it home.

Jun 06, 2024

Great place to have your car repaired

Jun 06, 2024

Towed my truck were fast and reliable. Would use them again

May 06, 2024

Aaron was polite, punctual, very kind, professional. He arrived 1 hour ahead of schedule!!

May 06, 2024

Great people and always willing to help.

May 06, 2024

I called in for help with a flat tire. Bryce went above and beyond. He not only helped me take the tire off, but he was also able to answer a lot of my questions and provide advice. He made himself available to help with whatever my “next steps” happen to be. I was beyond impressed and grateful for Bryce!

May 06, 2024

You call a tow service for 12 miles and they charge you $150, if this what you want call them ! Me I am done ! They Won’t even tell you the price before they come to the location!

Apr 06, 2024

Had to get my car towed and not only were they prompt and professional and sorry I forgot the gentle with the Locs name but he made the entire experience easy and painless,I would recommend S&M everytime

Apr 06, 2024

Job well done

Mar 07, 2024

Good folks, took care of us, reasonable rates and friendly service.

Mar 07, 2024

We had such a wonderful experience with S&M! We broke down on the way to Tennessee. So, we googled some places near us and they popped up. So, we decided to call them and they was able to come get the vehicle within 30 minutes or so of us calling. Which was amazing. We was thinking the worst and the tow truck driver could tell what was wrong right away and put us at ease. They was able to fix the vehicle in a timely manner and at a excellent price. I highly recommend S&M.

Feb 07, 2024

At first my outlook on S&M was not bright. Used roadside twice to get assistance the first driver (with someone in the tow truck who was not an S&M worker) arrived. Barely assisted with getting the spare removed. After removing the spare I used roadside again for the same towing company. After calling dispatch twice to get an ETA and being advised both times it would be a hour. Received contact from Joey at S&M and he advised he was in route. After Joey was assigned he had a wreck to attend to but still came back around to assist us with getting our flat repaired. Joey saved the day and was able to help get me back on the road. If it wasn’t for Joey this review would be a one star. Dispatch needs better and honest communication when it comes to time. (Michael)

Feb 07, 2024

Due to unforseen circumstances I needed a tow last night and Joey was there to save the day. He was helpful,friendly and careful when loading my Towncar up on the truck with my cars air suspension gone. Thank you

Feb 07, 2024

Had car trouble and were stuck on the side of the road. Called S&M and Joey helped us out and dropped us off at a safe location while we waited for our ride. S&M then repaired the car and we were able to pick it up. Highly recommend.

Feb 07, 2024

I believe it was a Saturday and they arrived in less than 15 minutes. Driver was friendly. My car needed a new alternator plus a new battery and it came out to $601, which I thought was fair. It took about a week and yes they were very busy it seemed like. Great service all around, will definitely call them should I break down again in Dalton.

Feb 07, 2024

I had a great experience with S&M. The woman I spoke to on the phone was nice and helpful. They came out when they said they were, and the price was exactly what they told me it would be. The tow truck driver was very professional and nice, as well. Will use S&M again!

Feb 07, 2024

Thanks for coming to the rescue on I-40 Thanksgiving weekend!

Feb 07, 2024

They came and and towed my Pontiac and got it and took it there and 1 day later called me saying what's wrong and charge me 90 bucks to fix it and it's runs better than ever. DEFINTLEY RECOMMENDED I WOULD GIVE MORE THAN 5 STARS IF I COULD.

Feb 07, 2024

We used their triple A towing, and the young man was extremely fast and very kind. He quickly got my kids and I safely to a tire shop that could help us since they did not have our tire size. It's a difficult size.

Feb 07, 2024

Wish i could give 0 stars, fellow car enthusiasts avoid this place. Was told 30 minutes wait time, but ended up waiting almost an hour with no special treatment to lowered cars at all; even after specifically stating it was a lowered car and getting quoted! Maybe call them if you don’t care about your vehicle and want your bumpers scraped coming off.. driver was a total smarta** as well! 100% AVOID AT ALL COSTS