Sam's Club Tire & Battery

Nov 07, 2024

If -1 stars exist, then sign me up! I recently went with my sister to Sam’s club (auto motive center) and it was pretty awful experience, Long story short, they could not except a refund on the battery we bought, the battery wasn’t working and it was the 3RD time we went to get a new battery and they charge hidden fees when you have warranty on a item. So we wanted to see if we can get a refund, but no, they said they couldn’t because they can only, and I quote “honor the warranty ONLY” but their is no mention on their policy on the front desk saying “no refunds” so I was wondering why do they just mention this now, and it wasn’t on their policy located at the front desk? Anyway. We were left with 2 options, drop the battery and go somewhere else to get a battery and lose our money because no refunds, or pay another fee to get another battery that doesn’t last long at all, so we paid the fee because at least not lose all the money we spent, and when we were about to leave I read their “policy” on the front registration, and it said “we do not except checks” then listed all the types of checks they do not except, then a guy comes ups and gives the worker his “check” to pay for his part, and the worker asked his co-worker “Do we except checks” and the one worker that “helped us”(the one who said we don’t do refunds named (Casey) said “yes, we do accept checks” after seeing their policy on the front desk explicitly saying “we don’t accept checks,” is seriously unbelievable. Saying we don’t do refunds, and they have no mention on their “policy” but accepts a check after their policy says “no checks,” He also told us “why would you go somewhere else to pay more then getting another battery here” he said it with a little bit of a opinionated attitude, and it was quite obvious that I would rather buy a car part full price and getting my moneys worth, then buying a part that has a %75 chance of being defective (battery) Recommend buying automotive parts elsewhere then here, if you do not want a defective automotive part with hidden fees they don’t mention to you until after your checking out. Please do not go here! The moment you buy a part, I GUARANTEE! you will NOT get your money back, and WILL keep paying hidden fees they don’t tell you about UNTIL you checkout, I understand about the fees, BUT they don’t tell you about them. So going here to get a “new”part that doesn’t last long, is pretty much a scam. We are highly considering, canceling this membership and switching to Cosco, the terrible service, helped us to make better decisions, So thank you!

Nov 07, 2024

There batteries are the worst, every time you come you have to pay $2 to get an exchange on a defective battery even with warranty. Then what’s the warranty for?! To not get your money back?!! Literally. I came back many times because every battery I get is defective. They won’t even give you a refund for something that doesn’t work. So I recommend you not come here at all👎🏻 I won’t be coming back..

Sep 07, 2024

VERY concerned Sam's Clubs policies will result in someone being Killed. If they have NOT already... I had 1 tire completely destroyed. I asked if there were appointments for the warranty work and was advised they were booking 2 weeks out, opted for a walk-in when the replacement tire arrived. The warranty only allows 4 pro ration of the tire. U must pay again 4 mounting balancing etc. Roughly $56 later 4 a tire, with less than 15,000 miles on a warrantied 65,000 mile tire. (I paid roughly $100 for the tire mounted with warranty 13 months ago was not pleased but paid!) They asked if I was leaving the tire for the repair. Nope, not safe driving without a spare. Another employee tried to convince me to take the new tire and not wait for the remount. I advised both men I would wait for them to remount the tire. I had lunch and waited approximately 2 hours. I checked back was told they were NOT likely going to get to it that day. Was told I should make an appointment and/or leave the destroyed tire with them, they may get to it Friday or over the weekend. Sorry, men not safe for anyone much less a 60 year old woman, to drive a vehicle without a spare tire. I would wait the rest of the day if necessary. 4 hours of waiting latter, was advised my car was ready and I could leave. I asked if they had put the spare tire back in he trunk and was advised that is the practice. NOT ONLY had they not put my spare back, they had taken my spare tire off the car and put it in the trash. Put the new tire I just bought on the spare tire rim. They left my shredded tire in my trunk! Had I not checked to insure the spare was properly stored who knows what these guys are doing to people. I could have been placed in grave danger by Sam's employee's complete negligence and disregard for any type of safety. These careless inconsiderate associates are either not properly trained or they simply follow Sam's procedures without thought of the ramifications. Either way it boils down to walk-ins NOT WELCOME! All customers must scheduled their flat tires and warranty work two weeks in advance. This is insane!! Go elsewhere the tires are garbage and their warranty is worthless!!

Feb 07, 2024

Purchased tires from sams club March 2021. The worst tires I have ever purchased. The amount of problems I had with them led me to change my tires july 2023 about 2 and a half years with the tires. The tire thread was gone so fast and any problem with the tire it needed to be completely replaced. After replacing two tires at the end all of the tires looked the same. No amount of life left in them. Saving a couple extra bucks is not worth purchasing from them.

Feb 07, 2024

The young man was nice enough to tell me I had a flat tire so I purchase two tires instead of one and they were done in less than an hour

Feb 07, 2024

Why have me wait for a hour to tell me that you can't take the nail out of the tire and you don't have a replacement tire? You knew when I walked in you didn't have a replacement tire.

Feb 07, 2023

Great service. Good people. In good prices. What else could you ask for.

Feb 07, 2022

Always fast, efficient and friendly.

Feb 07, 2022

Great price on tires. Service could have been better.

Feb 07, 2021

Sam's tire and battery always provide excellent service. It's best to make an appointment for service..

Feb 07, 2021

Servicio de primera por parte de los empleados,muchas gracias por su excelente servicio chicos!!! 😉👍

Feb 07, 2020

Love this Sam's! Quick tire replacement too!

Feb 07, 2019

Great service. Hard to reach by phone.

Feb 07, 2019

I went to check a price for a battery there was one person getting help. It took me 25 -30min to get any help.

Feb 07, 2019

Pulled in early, got them the keys at 9. Took them 25 minutes to tell me they cannot do it... 25 minutes. Really.

Feb 07, 2019

this place is pretty nice it's clean it's also new looking they actually sell Furniture there and mattresses are very nice and their selections very upscale even the desserts and crackers and chips