Rock County Muffler & Brake

Jan 06, 2025

Very honest, saved me $400 on a repair that I didn't need!!!!

Dec 06, 2024

This shop is on the ball. Great service, solid work, straight forward, estimates, and good pricing.

Sep 06, 2024

Had an issue arise on my car and originally went to Firestone but they referred me to go here as “it will be cheaper” that way. Jeff (i think) helped me out right away the same day and fixed my flex pipe in 30mins! I was hesitant to go to a shop because I feel I get ripped off in a way when I go to one and they typically say theres “alot” of problems and face some sexism. Jeff was great, very kind, and his prices are very affordable and cheap! Highly recommend!! :)

Feb 06, 2024

Amazing company and fast work. I called a little over 1 hour before they closed on a Friday... Said no problem get here when you can, I literally ran out of gas pulling into the parking lot to get there before they closed. Gave me a gallon of gas & fixed my muffler in a few min. Best price I found all week. Highly recommended them 100%

Feb 06, 2024

Easy in easy out....great fix...short waiting time

Feb 06, 2024

Excellant job

Feb 06, 2024

Excellent service. I Recommend

Feb 06, 2024

Finally, a local business that does great work at a great price! I have been going here for years for exhaust and brakes issues on multiple cars. Jeff does a great job! When it's something simple, he tells you and doesn't overcharge you. This business is a true gem. I trust Jeff (and now also his son) to work on all my cars.

Feb 06, 2024

Great and honest people. If your looking for a no bs company this is where you need to go.

Feb 06, 2024

Great service, availability, and price.

Feb 06, 2024

Honest. Fair. Amazing. Rock County Muffler and Brake has been this way for many years. Glad they are maintaining a great business ethic!!

Feb 06, 2024

It's a small shop. The guys were friendly and very helpful. Jeff took me to the shop and explained what needed repair. They were able to get the part right away and had me back on the road in a couple hours.

Feb 06, 2023

Great service, guy charged my way less than what expected to pay. I gave him a nice tip

Feb 06, 2023

Jeff does a good job of taking care of you quickly and for a good price!

Feb 06, 2023

Awesome! Honest, and very professional. Will continue to take my car here.

Feb 06, 2023

Outstanding service as usual.

Feb 06, 2023

This place is awesome. Quality work and honest people. Winning combination!

Feb 06, 2022

Great place, reasonable prices, nice staff. Had my breaks go soft on my car, discovered that I need my rear breaks completely replaced. They gave me a quote and how long it would take. Called me up an hour early to say the job was done. Will definitely go back for any break repair.

Feb 06, 2022

I had an appointment for 2:00 pm, but was a half hour early. They got me in right away and completed my work much quicker than I expected. They were friendly, courteous and very professional. Their fee for the service work was also very reasonable. I highly recommend them for your automotive needs.

Feb 06, 2022

I'm sure they're competent and do good work. The customer service needs some attention. I called to discuss options for an exhaust repair on one of my vehicles. I knew I could replace the full cat system to OEM spec for a couple thousand plus labor PER SIDE. I wanted to look into catless downpipe options, so that I wouldn't be spending most of the value of the car just to fix a rattle. The gentleman I spoke with, while knowledgeable about exhaust systems, barely let me get a word in edgewise to explain my request. Unfortunately it went downhill from there as he took a condescending tone in telling me all the things I already knew about my car. Yes, I was already aware that changes to the catalytic converters will affect the ECU's sensors. This is why I would also be hiring a specialist to tune my ECU accordingly and dyno test the car. This has been done with the VQ platform since it came out 27 years ago. It's not new or weird or unheard of to make this specific mod to this specific engine. Here's what he said, to the best of my recollection: "Once you start changing those parameters, you're just beginning to make stupid decisions for the engine." When he said to me that it was a "stupid" decision to pursue anything other than the full OEM spec cat replacement option, that was the moment he lost my business. That's not how you talk to customers, and he should have the situational awareness to realize when the one he's speaking with already knows what they want. Had he been more polite, the conversation would have gotten far enough for me to mention that I also wanted some brake service done, irrespective of my decision on the exhaust. But now I'm not really interested in getting my exhaust OR brakes worked on at this business. I have no reason to doubt that they would have done good quality work, but they didn't give me the chance to find out for sure by hiring them. Hopefully my experience serves as an opportunity for them to improve their customer service.

Feb 06, 2022

My 1st experience was a good one. I went to them based off of existing reviews and they lived up to their scores. I was able to get my car in right away and they were flexible when I had to push back drop off. They got back to me really quickly after I dropped off my car. They were professional and personable and the final cost of my brake work and oil change came in just under their original estimate - An estimate which was within the range I had expected. Their assessment of my situation was exactly what I had expected as well. They didn't try to add to my automotive misery or upsell me, which was refeshing, welcome and appreciated. Turn around time was good too; faster than I expected. Next day service, even with having to source parts. Very pleased with my experience and I'll be back for future maintainance and with my family's vehicles as well.

Feb 06, 2022

Quick work, fair price

Feb 06, 2022

Went in with a brake issue and they told me exactly what I needed to do with no charge. Will definitely be going back if I need anything done.

Feb 06, 2021

Great service. Honest, friendly & trustworthy. 10+ yr customer. Highly Recommended!

Feb 06, 2021

Honest, affordable, experienced, and professional.

Feb 06, 2021

The First Choice for Mufflers or Brakes! They are awesome! They get things done with quality, care, and they are timely! Fair pricing and Excellent Quality!

Feb 06, 2021

They were very professional, quoted me a price , was the best in the Janesville,told me what exactly there were going to with my exhaust system. Next day service, would highly recommend them, I give them 10 stars

Feb 06, 2021

This place is amazing. I dropped my car off a little after 8 in the morning got a call 10 Minutes later of the problem and a quote. Said they would have done by lunch time, but was actually done before 10 am. Jeff is very friendly, good price!!! Would highly recommend!!