Ressler Quick Lube

Jan 10, 2025

Always friendly and quick

Dec 07, 2024

EDIT: Ressler clearly cares about correcting their deficiencies. After an absolutely horrendous experience getting an oil change / tire rotation, I called them out via a survey and review and was promptly contacted. The management quickly addressed the issue and went well out of their way to ensure things were done correctly and thoroughly the second time around, and they should be commended for their effort. I suggest making an appointment at the appropriate service shop and avoiding the Quick Lube. Feels like two completely different businesses. The original review is below for reference, edited slightly for clarity. --- RESSLER LIED ABOUT ROTATING MY TIRES. (Still charged me for it though). And I can prove it. It took THREE HOURS for an oil change and tire rotation... I showed up more than 30 minutes before they opened (per their suggestion) and was second in line to be served. The first guy was in and out in 40 mins. They "forgot" about my truck (that was parked right in front of the door) and literally moved it out of the way to drive a solid 6-8 other vehicles right past it while I was sitting in the waiting room watching several new people come and go. This was not addressed until I approached them about it. --- The following morning is when I discovered that my tires were never rotated. I track my unique TPMS units, and they were still in the same position as when I brought them in.

Oct 07, 2024

These guys are always slammed but Brad is a class act and straight to the point, helps where ever they can. They put new tires on with rotation, changed oil, new battery, and alternator diagnostic when I needed it. Reasonably quick for how busy they are, too. But don’t expect it to be immediate. They have the whole town of Bozeman west side over there asking for help.

Jun 07, 2024

Above and beyond, kind and friendly service today. The manager didn’t hesitate to do what he could to help me. Thank you so much for the help with my bumper!

May 07, 2024

Best quicklube shop in town. People are courteous and done in a timely manner

May 07, 2024

Great job on my oil change and flushes

May 07, 2024

I had a couple of issues with my service experience. They reached out to me. We figured out a solution. Thank you for taking care, and correcting the problems.

Apr 07, 2024

Might go back…. They called me and made it right. I believe they are taking the right steps to make sure that their customers needs are met. Thank you. Was quoted $570 and arrived to an almost $900 bill. Was not called and told that my parts had to be special ordered and would cost way more. Upon arrival front desk staff was nice but not knowledgeable. Didn’t know the key code or get my keys out of the lockbox. The manager was too busy to come to the front desk so they took off 10% and I was only slightly ok with this until I got in my car. Radio station was changed, headlights were turned off completely, thermostat charged to 62 degrees, and worst of all my parking pass for work was removed from my windshield! Way overpriced and don’t give a care about your vehicle, only in it for the money. Also you have to “ASK” for complimentary services. What the heck, run every car through the wash etc. seriously care way too much about trying to save a buck.

Feb 07, 2024

After arriving I was told my car would take 1 - 1.5 hours. They were busy, it was fine. I am now sitting here 1.5 hours later and my truck is STILL sitting outside untouched. This would be ok IF they hadn’t taken other vehicles into the bay before mine. And when I asked what the ETA on my car was, I got sass. Now if this was the first time I had received poor service, I wouldn’t be writing this review BUT I have paid for and NOT received a tire rotation before. And yes this impacted the life of my tires. It makes me sad to think we purchased BOTH of our vehicles through Ressler and this is the customer service we get at the quick lube.

Feb 07, 2024

Disappointed. They did not vacuum the mats and they forgot to check the tire pressure after I specifically asked because a light was on. The windshield was washed poorly. It was worse than it was originally

Feb 07, 2024

Don't have your oil change there,,..... ... They don't actually change oil. They'll just top the oil off and send you on your way. Then when your engine blows up, they'll blame you. I'm not kidding. They don't change oil. Do not go there!!!!!!!!!!!!!!!

Feb 07, 2024

Excellent customer service 👏 .

Feb 07, 2024

Fast and easy, friendly and efficient oil change service!

Feb 07, 2024

Great all around!

Feb 07, 2024

I recvied a nice brochure from Ressler to try their quick lube service. I showed up and everything seemed great, there was one car being serviced in three bays, how lucky I thought. I waited ten minutes before I went inside to the waiting room. I waited another ten min while being ignored by the reception person before I asked how long it would be, and was told it would be another 30-45 minutes. All this while the 5-8 employees I saw were all rushing around doing something while one car sat in the service bay. I will return back to quick lube, to be honest I was confused as to what was keeping everyone so busy, seemingly doing other work but not servicing the vehicles or most importantly communicating with the customers.

Feb 07, 2024

I took my pickup in for a routine oil change and they brought it to my attention that I needed a new cabin air filter. I had them replace it. However they decided to leave a few leaves in my motor when they clearly fell off the top of the old filter. How hard would it have been to reach back in and pull out the leaves? Instead I had to finish their job for them. Once they finished my truck it took them 45mins to get my keys to me. The desk attendants decided to scroll on Facebook instead. Mind you I was the only customer in the lobby.

Feb 07, 2024

I was in town visiting my daughter and need to get my oil change before going back to MN. Showed up there, was greeted promptly, service was quick and very thorough. Much appreciated and I would definitely go there again when in town.

Feb 07, 2024

Slow with bad customer service. 3 hrs for a 1.5 hr oil change. Will not return

Feb 07, 2024

Slowest and most expensive oil change I’ve ever had. These people are nice but I don’t know if that’s worth the cost and wait. Will not go back

Feb 07, 2024

They are very fast and friendly. I will be coming back

Feb 07, 2024

Traveling thru Bozeman and they treated me very well.

Feb 07, 2024

Very poor service with oil leaks! I had a oil change on June 14th at 430pm and I had a customer service issue and address with the manager at the quick lube. After I address the issue u was worried the employees would mess with my truck and have leaks. I have 3 of them and talked to my mechanic Mike Brence of my concerns as he has been doing my oil changes and he was too busy so I decided to come to you. I believe this was on purpose by the people at the oil change because of my concern of customer service and them getting even. I would appreciate they fix the issue as I never had a leak on my truck and Mike Brence said to give you a chance to fix the issue 1st. Please contact me and I will try to come in on Saturday morning. P Silversmith.

Feb 07, 2024

Was in line waiting by the bays literally let 2 people in front of that were parked behind me because they parked and ran inside as quick as they could. Will never buy or do any business of any kind with ressler of any kind. I left in search of an actual decent dealership in this area.

Feb 07, 2024

First come, first served. Stopped here on cross country trip from NY to West Coast. They did a minimum 10 pt inspection and you can request other extended services. All staff was helpful and took jobs very serious. Recommended by the Toyota dealership next door.

Feb 07, 2024

They did a good job changing out my regular tires for snow tires. When I got home to unload my tires they were not in a bag. That's the first time that they didn't bag my tires in 7 years. Tammy stated that's their new policy unless customer asks. Just a heads up

Feb 07, 2023

Came in to get my oil changed on my 2013 Chevy Cruze and was pleasantly surprised to find the Quick Lube to be a one stop shop. Took care of my oil change, change the filters, and even managed to get my tires rotated, all under 90 min. Spoke with the tech, Cameron, and he broke down everything that was done, and what needed to be done sooner, etc. I'm quite happy with the service and my car is once again running tip top. My Cruze is my daily driver, but I feel confident taking it on the road anywhere because of the expert service I received.

Feb 07, 2023

Idk how you guys put my 3 car tires over 40 psi and 1 at 20 psi. I thought the first two times it was an accident with the machine but it's now been consistent. I just had heart surgery and I had to hire others to come fix my tire pressure. I don't think the managers understand how dangerous and big of a deal this is when you talk to them on the phone and all they offer is a "I'm sorry you could have come back" 1.) Why would I trust you to do my tires after you've been too incompetent to do it the last 3 times? 2.) Gas is so expensive I shouldnt have to waste it due to your incompetence. 3.)You were closed and were telling me I could come back. How does that make sense? 4.) For almost causing severe harm you can't offer a 10% discount or a refund? Awful business and terrible managers who don't truly care about the situation. Don't go here they don't care about your safety. And if they can't do your tire pressure why trust them with anything under the hood?

Feb 07, 2023

It’s nice to go to the dealership you feel like they know what they’re doing and they’re very friendly. They are a little short staffed and they’re going to start closing at 4:30 PM but everywhere is short staffed these days.