Reed Buick GMC Service Center

Feb 02, 2025

This has been one of my best experiences at a service center. Jeremy was my service advisor and Donnie was the mechanic for my truck issue. They were both very thorough, knowledgeable and resolved the issue. I believe most people like myself go into a situation like I had thinking they will have to battle the dealership or manufacturer, but these guys quickly relieved me of that stress and went above and beyond my expectations.

Jan 23, 2025

Nice people, but very poor workmanship in the Collision Center, no quality control. I had to take my car back 5 times for them to fix it correctly.

Jan 06, 2025

They do a great job of talking you through everything and taking care of your vehicle while it's being worked on. At times it can take awhile for work to be completed, but it's not so bad to downgrade my view of their overall service

Jan 06, 2025

They literally wanted to charge me 1000 dollars for a problem that my local mechanic fixed for free. The car was actually bought from them 6 days ago. The local mechanic is pretty sure they cut the wires to be able to charges us more. Reports to the BBB have been filed and I suggest you stay far away from these scumbags.

Oct 06, 2024

Decent customer service. Friendly and helpful staff.

Sep 06, 2024

Jason Lewis is awesome and extremely helpful. Very professional throughout the claim process and provided me with updates from start to finish on the repairs to my car. Jason is a highly attentive and customer service driven professional. Will use this shop again because of the body shop / paint work and the people who manage this place.

Aug 06, 2024

Fast and courteous service,

Aug 06, 2024

Great customer service and fair prices. I would definitely shop with them again!

Aug 06, 2024

Left my car to have damage repaired. They did an amazing job. It looked like a brand new car when they finished. They were in constant communication with me also. Highly recommend!

May 06, 2024

I had my car fixed here (at the Collision and Body Shop) last year in February/March after being rear-ended. The estimates were more than the car was worth, so the car likely should have been totaled - but that may be a decision that is up to insurance, I'm not sure - so I'm not holding that one to them. I only mention that to explain the extent of damage my car had. They had to completely fix the trunk and rear of my car, because it had been pushed up and in during the accident. The reason I'm giving them 1 star is because one year later and the rear of my car is completely coming apart. It is loud when I drive because the frame is loosening. It feels shaky. This should not have happened. And there have been no further accidents, nothing extreme that I could have done to have caused the frame to start coming undone. Really, this car has just been an in-town daily driver for my husband, so it has not gone any far distances or anything like that. It's incredibly frustrating. And when I look at the rear parts of the frame, I can see where they are not aligned or are coming apart. Additionally, when I dropped this off for the initial repairs and tried to tell them about the things I was noticing were wrong, they brushed it off and said I "hadn't been hit that hard to cause that much damage." Then the estimate was over $8k....so I obviously was hit hard enough to cause a decent amount of damage. But they did not address any of the concerns I had mentioned to them. I would not recommend getting your vehicle repaired here.

May 06, 2024

I purchased a car over the weekend ! Needed to get a inspection ! The service I received was amazing! I was told 45 min it took less than that.! I only spent 12 dollars was treated like I spent 5,000 or more.

May 06, 2024

They tried to save me money by charging the old battery but would not take. Installed a new one and had it ready that evening.

Apr 06, 2024

10/10 recommend Reed Collision for all of your dent needs. I went through State Farm when my vehicle got hit and was able to choose my repair shop and I’m SO glad I chose them. Not only was the repair timely, but they did a fantastic job on the repair itself. My car looks beautiful again and was even CLEANED before pick up. Cannot recommend them enough. Great job!!

Mar 06, 2024

Helpful, informative, but not pushy. Great experience.

Mar 06, 2024

My transmission went out on my truck I recently purchased from another dealership. Jeremy at Reed got my truck right in to figure out what the issue was and called me the next day. Unfortunately the transmission was on backorder, no fault of theirs, so it took a while to come in, but Jeremy kept me in the loop and updated me every time something came up. As soon as they received the transmission they got right to work and got my truck done ASAP and got me back on the road. I would recommend their service to anyone in the area. They helped make a situation that was not ideal into the best experience they could have for me.

Feb 06, 2024

As usual. Fast and efficient service.

Feb 06, 2024

Had to return my vehicle to collision as it was returned covered in paint dust, nor was the damage fully repaired. They did take accountability, however, there should not be any oversight when it comes to someone’s brand new vehicle. I chose this center as it was recommended by GEICO. Will NOT be returning here in future for any reason. Edited in 6/15 - had to return again. Still NOT FIXED. JASON is a liar and fool. I hope he loses his car keys and his phone is always dead.

Feb 06, 2024

Service tech was very helpful and kept me informed

Feb 06, 2024

They do great work. No complaints

Feb 06, 2024

A lesson in customer service “nots.” I rarely write reviews, but this time enough is enough. Every time we take our vehicle in for service or inquire about a service price, it always ends up being more than the price quoted for simple, run of the mill services. When my husband and I were in the dealership a couple months ago he asked a service advisor what the dealership charged for an oil change (with the filter) and to balance and rotate the tires. He was told just under $100. He also asked about a lifetime balance and rotation and was told it was available if the tires were bought and installed at the dealership (these were). Last week, when he set up an appointment to bring the truck in for service he again asked about the price and when he dropped it off this morning, the service rep read the ticket back to him and it was confirmed that every service item my husband wanted to be performed was in fact on the ticket. However, once the work was complete, the total bill came to over $200. Why? In reviewing the ticket, the oil, filter, tire rotation and balance was just over $140. My husband clarified with the service advisor that the quote was for just under $100 and the replied he received was, “That price doesn’t include balancing the tires.” Time out. He asked more than once about the cost and it’s clear someone misquoted the price, which things happen, but the proper way to handle a situation such as that is apologize and honor the price quoted. You should not expect your customers to eat your error as they may never had had you do the service knowing it was going to be a much higher price. Unfortunately, it is a pattern here – it is always $20, $30 - $40 more. Additionally, my husband asked again about buying the lifetime balance and rotation warranty on the tires only to be told that service option isn’t and was never available. Why do we keep getting different answers to the same questions? It’s difficult to know what is correct or not at any given time. For Father’s Day I bought my husband a set of tailgate lights and pre-paid the labor cost to have them installed. He ended up installing them himself and the pre-paid installation was no longer needed, but it took over 3 months to get a refund. We had to drive up to the dealership twice, as directed by you, and then would get punted back to GM who affirmed the dealer does the install and therefore, received the payment for it – around and around we went. Guys, you really need to go back to the basics when it comes to working with your customers because as it were, if this is how you deal with things, it shows making a few extra bucks is more valuable than retaining your customers. This type of low level of service leaves you feeling taken advantage of and furious. It should not be this way. Today, my husband addressed the fact that we own/have owned multiple Acura’s, Toyota’s and Honda’s and the service issues he’s experienced with Reed GMC have never been an issue with those cars. The answer he received: “Well, maybe you should stick with foreign made cars.” Seriously??? He has nearly 30 years of GM brand loyalty – maybe the issue isn’t foreign verses domestic. Maybe it’s one dealer verses others. We just took in my Acura MDX for it’s first oil change and tire rotation (all free) and the service advisor made no secret that anything less than a 100% perfect score on the service survey was a failure. This is our third Acura and we go back time and again for one simple reason - their service is excellent. You can learn do to better.

Feb 06, 2024

Came in for a synthetic oil change on my 2018 GMC Canyon bought somewhere else out of state. They seem to be fairly busy for a Saturday, and the wait was typical of a dealer service oil change. However, the customer service was nice once we were checked in, and they have a decent waiting lobby with a nice variety of hot drinks and a vending machine. At check out, the candy bar was pretty cool to receive, so the customers know that they aren't such a big company to let their customers know they appreciate all and any business. With that said, I think there should be more than one available employee managing the front desk b/c when I arrived I had to wait for check in until the person behind the desk was finished with a lengthy phone call. Overall, I had fairly good experience but expect to give them time to service your vehicle.

Feb 06, 2024

Had them do a Missouri state inspection & it took an hour & a half. And I had to walk out to the service desk to remind them if it was ready. My car was just sitting outside ready & no one told me, I had to ask. Very poor service.

Feb 06, 2024

Oh my God!!! They rock💃🏾💃🏾💃🏾

Feb 06, 2024

Richard was particularly helpful.

Feb 06, 2024

Was recommended as an "Express Repair" center from Geico for a claim on a deer strike. After 8 return trips to rework the salvaged replacement door they put on my truck, my windows do not operate correctly and the door does not seal properly. At highway speeds the door they put on sounds like the window is open. The staff was extremely friendly and very apologetic but in the end I received a salvaged door that is just unacceptable.

Feb 06, 2024

We brought my daughter's car in and were very afraid the repair would be expensive and involved. We gave them every reason to sell us something she didn't need but they did not! They fixed her car, got her back on the road the same day and at a very reasonable price! Pleasant and friendly from beginning to end. Thank you!