Red McCombs Hyundai Northwest

Feb 06, 2025

Eddie was very courteous and helpful. Great customer service.

Feb 05, 2025

Fermin was a knowledgeable sales person and provided quality service. We were able to negotiate a fair price for the care we purchased.

Feb 04, 2025

Great experience and was in and out quickly

Feb 04, 2025

Great experience with Fermin

Feb 03, 2025

Great Dealership.

Feb 03, 2025

The whole team at Red McCombs Hyundai was great to work with, especially Steven in sales! I traded in my vehicle for a used vehicle here, and had a great experience. There were some delays on my end with getting my vehicle in for the trade and everyone was patient and willing to work with me. I would do business here again.

Feb 02, 2025

Great service!!! Very Satisfied with my Hyundai purchase. Samantha and Ernest was awesome 👌

Feb 02, 2025

Great, wonderful staff and excellent experience.

Feb 02, 2025

Outstanding customer service. Professional and knowledgeable great staff

Jan 31, 2025

Easy as can be! After a little back and forth (which is just part of the business ) we got to a number i was happy with . Since this was a lease i know alot of times the sales guys are as versed on money factor , residual amount etc. But rather than act like they knew or give me wrong information my salesperson went the the Desk Manager and had him come chat with me. Im in the business as well and I always appreciate when a salesperson is willing and able to find the right person to help me rather than pretend to know. My Sales Person VALID was awesome! Helped me thru the process of setting up my new 2024 Ioniq 6 lease. I WOULD HIGHLY RECOMMEND IF YOU'RE IN THE MARKET FOR A HYUNDAI TO GO SEE VALID AT HYUNDAI NORTHWEST.

Jan 31, 2025

Nothing but bad experience with a guy who lies to sell. The salesman JD in new cars upsold us on a car and since it did not have leather seats he promised us seat covers. The ones he ordered us were a hideous cream and red , definitely not something an older adult would purchase, more like what a young adult under age 30 would purchase. When we returned them he Promised a replacement before Christmas which never happened. Now he either lies to me or avoids my call so I get his manager involved with more unfulfilled promises. If you want straight up, done right business, do not let JD be your salesman . In fact, just go somewhere else. There are other dealers in San Antonio who will work to keep their customers happy since they want them to return or send referrals. It was a simple promise…….seatcovers….. WTH…… HE’s worthless…. DON’T TRUST HIM Notice all the 5 star reviews had a better sales experience than I did. I’m so unhappy with this guy!! The last thing from me won’t be a referral!!!!!

Jan 30, 2025

First time around I was sold a car with some issues like wireless charger not working. But this time everything is good. Big thanks to Valid for the help

Jan 30, 2025

I had an amazing experience with the service I received on my vehicle! From start to finish, everything exceeded my expectations. The staff was incredibly friendly and professional, taking the time to explain all the details of the work being done. They even gave me updates throughout the process, which made me feel confident that my car was in great hands. I’m extremely satisfied with the service and would highly recommend this shop to anyone looking for reliable and high-quality vehicle care!

Jan 30, 2025

The customer service was outstanding, offering a comprehensive explanation of the car's features and addressing all our inquiries. The wait time was brief, and the whole experience was smooth and efficient. The professionalism shown by Sales Agent Joseph De la Rosa was very impressive. I will definitely come back for any future purchases.

Jan 30, 2025

This Dealer was amazing! I'm a Houston resident and they were able to work with me and hold the vehicle for a day so I had a chance to get to San Antonio due the the snow in Houston. FERMIN was my sales Rep and he was extremely professional and well presented. Most of the team members I saw were very well dressed in suits. I was in and out in a Hour and 15 minutes. I purchased a used vehicle no dealer ad-ons. They were able to give me an Out-The-Door price over the phone. No nonsense at financing either. PAINLESS purchase thanks to FRMIN and the rest of the team there.

Jan 23, 2025

Fantastic service, great communication, my car was completed ahead of time, thank you!

Jan 23, 2025

The entire team working with me provided superior service and customer satisfaction. The lease deal on my new 2025 Santa Fe Limited is exactly what I requested. They were very fair and honest on my prior lease termination, plus gave me significant bonuses toward my new Santa Fe. Best experience of my life getting a car, and the 2025 Santa Fe Limited is a great SUV for seniors. Steve Garcia was my salesman and he provided world class customer support throughout the entire process. Patrick Stephens was my Sales manager and he followed up with me to make sure everything was done in an exceptional manner. It feels great to be treated like an "A Lister". The Red McCombs Hyundai dealership is the best car buying experience I have ever had!! 💯

Jan 23, 2025

We bought a 2025 palisade yesterday and we had an excellent experience with everyone their. Special thanks to Joseph D who helped us with buying this vehicle, he is truly exceptional and very approachable, I would highly recommend working with him if you visit this dealership. Everything went super smooth and easy with the deal.

Jan 16, 2025

Ana was a very patient sales person. She answered all my questions and never seemed to waiver with my many questions. She followed up on almost every concern. One minor issue persisted after I purchased my car but I was able to find a remedy on U Tube. The finance department was very competent & friendly.

Jan 16, 2025

BEWARE! Do not take your car here for service under any circumstances. Twice I have had to have the car towed back to them because they can't even change the oil without a problem. Both times within 200 miles of service by Red McCombs Hyundai Northwest my check engine light has come on, the car could barely be driven and when able to get to safety, found that the engine has no oil in it. A third time I drove away to find that they got something lodged in my air conditioning blower while they were working on it. I have only brought it to them 4 times total for an oil change and manufacturer recommended service and 3 of those I have had a significant problem.

Jan 16, 2025

Excellent dealership, personnel, and vehicles. Good experience. Recommend

Jan 16, 2025

Great experience. The Red McCombs Hyundai Team was outstanding. I was immediately greeted, knew what I wanted and was in and out under an hour. Thank you Red McCombs Hyundai for the wonderful service. I look forward to working with you again when the time comes for my next vehicle purchase.

Jan 16, 2025

Great sales staff beautiful cars big selection

Jan 16, 2025

Our salesman Valid was amazing. He was very patient with us . Not pushy at all and very understanding. We highly recommend him!! He made our decision pretty easy to purchase the 2025 Elantra N after coming to the dealership a third time. 2 things I didn't like ,1 was one of the finance guys. I don't appreciate it when someone interrupts me while talking and then talks over me. The other thing is that appearance package they make you buy. Which is pretty useless to us. Overall my son is happy with his car . So far so good!

Jan 16, 2025

This is a first class dealership! Every one at the service department was very nice, helpful and very professional. I was there for a tire that had a slow leak and they found it had a nail, removed it and was able to plug it at no charge! Great service!!

Jan 09, 2025

Jevon Cooper was the very essence of great sales-floor customer service. He was warm, friendly, not pushy, and worked with us to get the vehicle we wanted at a price point we could agree with. Fantastic Salesmanship!

Jan 06, 2025

2nd time this year buying a vehicle from them. Joseph was great to work with both times.

Jan 06, 2025

Dec 2024 Update. Still waiting on parts, asked multiple times about rental car reimbursement or loaner, told “I’ll ask my manager” and they never get back even though it’s “in my service contract”. I’m selling this car once it’s fixed and never buying Hyundai again solely because of the service experience. Oct 2024 Update-AC blower is out, cars been in for +30d and part still hasn’t arrived. Why has my brand new car had +4mo of sitting in the shop to fix transmission and now AC????? September 2022 Customer experience and customer service complaint. I have 2022 Sonata N-Line Night Edition. I have received exactly one phone call in nearly three weeks about why my brand new car (<10k miles one owner) is broken. I was unable to answer that call as I was out of the country. I have had to drive into the dealership 2 times now just to have someone give me a status on my car (what broke, eta for when the part is supposed to arrive) Now (again) I’ve got to take time off work, grab my kiddo, and head on back in again just to figure out the status on my new car. Every time I call (and to be honest I’ve stopped after the second time i got out through the delay song/dance), every single time it’s been “Your guy just went to lunch, or he’s out of the office call back in an hour”. I call back - no answer, VM. It’s absurd. I’m seriously considering never doing any business with Red McCombs again. I don’t think anyone should have to deal with this and am going to publicly recommend the same to my peers, friends and coworkers when it comes to avoiding working with Red McCombs. This is insane that the Service department is so poorly managed they can’t even answer the phone and help their customer out with basic info, estimated times of completion, or even WHAT THE HECK is wrong with your vehicle unless you drive in!

Jan 06, 2025

Erick was awesome!!!

Jan 06, 2025

Go see Javier if you’re looking to buy! He is exceptionally well qualified and took care of us!

Jan 06, 2025

Great experience getting my new Palisade. Valid was good and took the stress out of the process.

Jan 06, 2025

I didn't even get past the the driveway entrance they were so busy I guess, because they blocked it!!!

Jan 06, 2025

It was wonderful and Valid was so nice

Jan 06, 2025

Scheduled a recall and when I came in, Joe was very helpful. Was honest about the wait time and kept me updated while I waited.

Jan 06, 2025

They allowed me to schedule an appointment which I left work for and when I arrived I was told the service team had already left for the day. Very poor customer service - not a great customer experience at all

Jan 06, 2025

Very nice experience and easy process! I love my Palisade!!

Jan 06, 2025

Very nice place, enjoyed the environment and people. Very clean and well kept!