Rapids Towing & Auto Transport LLC

Feb 02, 2025

Good afternoon, to whom it may concern. I’d like to address an incident that took place on Friday night, January 31st, at the Wing Daddy’s location in Laredo, TX, where the customer parking area was recently designated as exclusive. On that evening, approximately 20 vehicles were booted at the request of your company. The signage in place was misleading. According to Texas law, signs must be reflective and visible both day and night, which was not the case here. The fact that 20 individuals received a $200 fine further highlights that the signage did not meet the required standards, shifting the accountability from customers to the lack of proper signage on your end. I kindly request that you install reflective metal "Reserved Customer Parking" signs that are clearly visible to all individuals, including those with disabilities.

Feb 02, 2025

Good evening, I hope this message finds you well. I would like to bring to your attention an incident that occurred last Friday night at the Laredo, TX location of Wing Daddy’s, where the customer parking area was recently marked as exclusive. On that day, 20 vehicles were issued boots at the request of your company. As I recall, your signs are misleading. Under Texas law, signs must be reflective and clearly visible both day and night, which was not the case here. If 20 individuals were issued a $200 fine, it further demonstrates that the signs do not meet the necessary standards, shifting the responsibility from the customers to the lack of proper signage on your part. I request that you install metal, reflective "Reserved Customer Parking" signs that are clearly visible to the average person, including those with disabilities. Thank you for your attention to this matter.

Feb 01, 2025

Rude….will take advantage of your situation to make the most money out of you.

Jan 30, 2025

Quick response and great service. I will definitely be using your services from now on.

Jan 06, 2025

Super awesome service. The young man who attended us was super great and had the patience of a super employee and respectful... Thank you all for your awesome service.

Dec 06, 2024

Fair prices ,fast and very friendly defently call again

Nov 06, 2024

Definitely saving their phone number🙏. Awesome service.

Nov 06, 2024

Great customer service and professional. I had my vehicle towed with no issues or damages to the vehicle. Recommend the service!!!

Nov 06, 2024

Super friendly staff on the phone where helpful and answered my questions in a very polite and friendly manner and once the technician was on site he was very friendly and answered all our questions

Nov 06, 2024

Very quick, professional, good prices and they answer phone quickly. I will definitely use their service again.

Sep 06, 2024

Excelente servicio 100% recomendados nos atendieron muy bien y llegaron a tiempo Y muy amables🙌👏👏👍🏻 muchas gracias

Aug 06, 2024

Please don’t hesitate to contact, fast service & reliable, will definitely be recommending to anyone needing assistance, thank you again for your services!

Jul 06, 2024

Amazing service 👌🏻

Jul 06, 2024

Best customer service easy and fast. 🙏

Jul 06, 2024

Hands off to Rapids towing, long story short they went beyond their stands to have customer safe and had our vehicle to its destination. We were notify on through the way until delivery. Thanks to Diana, Noe and Manuel.

Jul 06, 2024

Super profesional, great attitudes, fast response , Kindly Answer the phone

Jul 06, 2024

Very good customer service

Jun 06, 2024

Very very good service the customer service is outstanding.

Jun 06, 2024

Great response time took less than 10 min to get to where I was. If you’re locked out your vehicle just go with them instead of using some third party.

Jun 06, 2024

Great service!

Jun 06, 2024

I am from out of town and needed immediate towing Diana and Juan helped me get my vehicle towed to the service center and where quick and very helpful. 10/10 would recommend for any towing service needed!

Jun 06, 2024

Very fast service and knew what they were doing.

Jun 06, 2024

Very good customer service driver Juan was very profesional he showed up very fast. I would definitely call them again. Thank you rapids towing.

May 06, 2024

Awesome family owned company!

Apr 06, 2024

Fast and reliable service

Apr 06, 2024

Great service! My husband needed assistance towing his car and they were able to help him asap. I highly recommend them

Apr 06, 2024

RAPIDS TOWING AND AUTO TRANSPORTS was the only towing company that was able to help me out when no one to help. I 100% recommend it whenever accidents happens. Very low car friendly since its a flatbed. Thank you RAPIDS TOWING AND AUTO TRANSPORTS!!!

Mar 06, 2024

Fast service. Reasonable pricing

Mar 06, 2024

Great service, quick response and great customer service. Highly recommended and for sure will call them again 👍 👌

Mar 06, 2024

Highly recommend . They responded quick for being a sunday!! Great customer service!!

Mar 06, 2024

They called and apologized for the inconvenience I had with a towing service. They explained the situation and rectified their service failure. I appreciate the honesty and willingness to make reparations. Gracias!

Mar 06, 2024

They towed my car with care and without a scratch, my car was lowered and they knew what to use and what to do. Very great service

Mar 06, 2024

They were very helpful and able to answer all the questions I had. My first time needing a tow truck and I would definitely recommend them.

Feb 06, 2024

Best service in Laredo 🙏🏻 Ms Diana thank u for keeping me posted throughout roadside wait and actually getting there in person so I could leave n not have to wait. This is definitely a 5 ⭐️

Feb 06, 2024

Fast and efficient service !!

Feb 06, 2024

Real professional, rapid , friendly! Thanks for coming from south on a Sunday!

Feb 06, 2024

This company has the most professional men working for them. Very courteous prompt and if it's going to take them longer to arrive they call n notify us. I highly recommend this company.

Feb 06, 2024

Todo fue perfecto.Muy rápido, eficiente. Excelente servicio.

Feb 06, 2024

Excelente servicio