Quick Lane Tire & Auto Center

Feb 01, 2025

Pretty fast and very knowledgeable staff. Waiting room kinda sucks. The seats are super uncomfortable.

Jan 17, 2025

As loyal customer to FORD I take my vehicles to FORD to be serviced, in Kansas City I get that loyalty to a customer back in return but when I bring my car in for service I’ve noticed each oil change/ tire rotation ticket is more expensive than the last and the car only comes to Anderson FORD. In June of 2024 the service was $96 and some change, and today it was $110.54 for the works package which in the past I was charged for 2 separate services a tire rotation service and oil change but I let that go but after this visit for the works package and they didn’t do anything but an oil change and tire rotation I’ve decided I’d much rather take the car back to Kansas City where the the works package is $76.00 for COMPLETE service and no excuses as to how the prices jump EVERY service trip. (Because they don’t go up) Your service reps didn’t call to tell me the vehicle was ready for pick up, I had to drive by on my way to the highway and seen it sitting outside. You’ve lost a loyal customer but I know that makes no difference to you as you only value the dollar over your customers.

Dec 07, 2024

Good service, thanks for your help 👍

Dec 07, 2024

This place is a joke. I submitted a request a week ago for an appointment. Got a confirmation for an appointment. Showed up and was told by the guy who never looks at anybody when they walk in or says anything just stares at you as you walk up to him, that someone called me, which they never did, telling me that that day wasn't available. So I made an appointment for today at 10, dropped it off at 9:55, of course the guy who never looks up or says anything to customers was there messing around on his phone. Luckily there was another lady available to help me. Drop the keys and check in for the appointmand. Was told I would be called when the vehicle was ready. It's now 2:10, I called to ask the status of my vehicle and they tell me it's up on the lift right now, they are doing things, whatever that means. So I ask, what does that translate to as far as what time my vehicle will be done and I am told that it should be another hour. I say an hour? I had an appointment at 10 AM to which she replies they only have 2 techs. I suggested to her that maybe some better scheduling would do then. So should be another hour, could be who knows how long. Nothing quick about this quick lane. 5 hours for an oil change. Just an oil change. All of the bad reviews are the real ones.

Oct 07, 2024

Good service, funny thing is they didn't put me down for a 1:00pm APT. There is an employee at the Ford dealership with the same name as mine. Once they figured out the problem they immediately pulled my truck in and serviced it.. great job Joe? < I think that's his name..

Sep 07, 2024

Good service

Aug 07, 2024

I have tos ay that I absolutely love the service I get here I have brought in several of my vehicles to have general maintenance and upkeep done they even brought my old mazda back to life no trouble Definitely recommend quick lane for helping out and the advisors trent and or joe are always super informative and helpful to explain everything going in to the work to keep you in the loop i greatly appreciate the services ive gotten

May 07, 2024

Not sure these guys under stand car maintenance. Breaks are reported as fine with plenty of life left and now they are grinding two weeks later. Photos to follow.

Apr 07, 2024

Got our maintenance done just fine

Feb 07, 2024

Ever since Emily left, this place is a nightmare and a half. Try to drop your car off at 7am. Get told that they have no additional spots for the day…. Multiple days in a row…. Ask to make an appointment… they don’t take appointments. Finally was able to drop the car off. Don’t hear anything until 4:45pm about any work needed. Time to find a different shop. AMAZING!!!! I have always had good luck at Anderson! We go there for general maintenance. The service advisors are amazing! They take the time to make sure that you get what your car needs at an affordable price. They are excellent at showing proof for when parts are needing replaced. I also love the price match guarantee that they offer on tires! Emily is awesome! She always makes sure to get our stuff to us on time and explains any recommendations. I love her bubbly personality and she makes it feel like a hometown shop!

Feb 07, 2024

Friendly folks. Great service.

Feb 07, 2024

Have been there twice and they go out of their way to be helpful. Both times were clues to closing but they fixed me up anyway. Very friendly and professional.

Feb 07, 2024

Have used Quick Lane Tire & Auto Center 10 plus years alway great service. Staff is always great to work with.

Feb 07, 2024

Horrible customer service, man at check-in talked about customers behind their back (within earshot of all customers in waiting room). Very rude at check-in - same man stared at his phone instead of looking customers in the eye during the process. Was not impressed and will not be returning.

Feb 07, 2024

I called their number from google, and they said they will do a 4 wheel alignment for $100 even after they doubled checked price, after the alignment they said its $152 and the advisors said the call center is giving false information and they can't do anything about it and won't honor the quote. Never coming back here again. Alignment was fine.

Feb 07, 2024

I've always had great service at this place over the last 10+ years and 3 vehicles! However, I'm taking a star away due to the last year has been nothing but a quick service place. I used to be able to walk in for an oil change and be out of there in 90min. Now. You have to have an appointment or leave it with them for the entire day for an oil change! After 5 plus attempts to call first or just come in. I have switched my services to another company. I can't see leaving my vehicle all day for an oil change. Great service when you can get it though!

Feb 07, 2024

Took suv there for servicing.

Feb 07, 2024

タイヤの空気入れ、快く助けてくださいました

Feb 07, 2023

Amazed by the service done this week. Got me in, had it completed quickly and very friendly people.

Feb 07, 2023

Emily was very accurate on how long the service would take. And very courteous with explanations and billing.

Feb 07, 2023

Go there all the time to have my car 2016 Lincoln serviced. They do a great job.

Feb 07, 2023

Had an oil change and the estimate for the works for 70 with tax. They finished the oil change and now it is 100. They didn’t do the tire rotate claiming the tread was to low which was confidently right at the tread depth they claim they can’t by law🤨. Emily and the other gentleman was nice and no complaint on the people but talk about a bait and switch. Claiming they only had full synthetic oil. This should of been I. The estimate if you already new my vehicle and what you had on hand. The dealer across the street is cheaper and I never had this issue with them.

Feb 07, 2023

Had trouble on the road and one thing lead to another, and another, and another... but they worked with us, helped us out by making it a priority and keeping the price down. Really appreciated the service they provided! Hats off to Steve and his crew!

Feb 07, 2023

I think that is Andersen Ford. I called regarding a recall on my driver side air bag. They ordered parts and set up an appointment fairly quick.

Feb 07, 2023

Joe at the counter was so thorough and professional. Efficient and respectful. Great job!

Feb 07, 2023

Not happy with service this oil change ...I know everyone diserves a break but I stood and watched the service man working on my truck finish the job left my truck on the lift and went out to smoke two cigarettes ...I had to get to work as well when I mentioned it to the people at the counter , the lady said oh its fault your truck is right out front ...I said that's not my truck .??? My truck is on the lift and the guy working on it just started his second cigarette ...she then said can we take you somewhere and drop you off at work ? I said no ...I am only getting an oil change that's why I came in early ...😡. I was there almost an hour ...rediculous

Feb 07, 2023

Quick tire repair and even put the spare back for me! Great service.