Protrans Automotive

Jan 23, 2025

I took my 2017 Ford F-150 here before my trip to Utah to make sure all was well with my breaks and top off all fluids, overall a safety check. Every time I called all were courteous, polite & very professional. I really appreciate this company’s honesty and integrity, they provided my truck with an oil change. No haggling, no gimmicks, no up selling I’m a lifetime customer. Thank you & I recommend this company.

Jan 23, 2025

replaced waterpump, theromastat, adapter and flex fran. very pleased with the work.

Jan 06, 2025

Protrans is awesome! They rebuilt our transmission and it is running smoother than it ever did! Michael and his team are Awesome! I definitely recommend them for any automotive repair. 👍

Jan 06, 2025

The Protrans team is amazing. They went above and beyond to replace my camshaft in less than 24 hours and get my car back out on the road. Hands down the best shop in the IE!

Jan 06, 2025

They did a really great job I just went in for a diagnostics and they told me what was wrong well I didn't have the money for them to do the job but I was able to do it myself and my car is running great. The price was very affordable and the people were very nice and helpful. I will diffently return to them again.

Dec 06, 2024

Great service! Fair and honest.

Nov 06, 2024

Very efficient..however..these days went in for oil change.. come out with other repairs.. Though ,I am glad mechanic saw I needed replacement gaskets at motor. But he scared me by stating everything broken .that scares me..my car is not klunking or making any noise.

Nov 06, 2024

initially I was happy they fixed my fuel tank a few hours. But now i know why it only took a few hours....After what happened tonight...My car wouldnt start I called triple A and he brought to my attention that as he is putting in gas its coming out through the hole in the hose.I take pictures and videos,some posted here...I had to spend so much on towing that I need to be reimbursed...I would like for the owner to reach out to me immediately to see how we will resolve this....So we can fix this amongst ourselves so I don't have to go through the Bearu of automotive repair...this is so unprofessional...I've only had the car for a week since i picked up the car.. If i could give negative stars i would.I can post videa on this review but i have video of what occured

Oct 06, 2024

Repaired transmission last year and front suspension last week. Just checked with my son, who drove for first time today for significant time: "Drives great thanks for everything" So everything is great. Your usual great work!

Sep 06, 2024

Excellent service~~ reasonable prices~~ very professional and knowledgeable, would definitely recommend friends to come

Sep 06, 2024

Fast and efficient with everything they do with repairing my car. Thanks ProTrans.😊

Sep 06, 2024

Protrans is great! It's already a nightmare having to get a new transmission but they made the process very easy and had my vehicle up in running the same week i took it in. My car ran even better than before! had someone not recently totaled it, I'm sure i would have gotten a lot more life out of it. Definitely recommend 👌

Sep 06, 2024

Thank you to the crew at ProTrans, they corrected an issue that another repair shop did. They troubleshot the problem and did the repair so I could have my truck the very next day. Thank you again!!

Sep 06, 2024

Took an old truck here multiple times having issues with the transmission. They could have been honest and said the truck needs a new transmission, but instead bled me out thousands of dollars on “repairs” they thought were necessary that in the end did nothing. Transmission ended up blowing up on the freeway. There are better places to go to.

Aug 06, 2024

Our brakes failed on us two months after taking it to Ford for a brake repair and we refused to take it back there after. Protrans Automotive took our car with no appointment and called us regularly for updates. The mechanics fixed up our brakes in a very efficient manner with very reasonable prices for the work done. Will definitely be coming back here again for future repairs! Bravo

Jul 06, 2024

Great service with a quick turn around time and no hassle during any part of the process

Jul 06, 2024

I paid $ for diagnostics and they told me the timing was bad I asked how much is the timing would not give me an answer but told me it would cost 800 and some dollars to find out I feel I was ripped off because that should’ve been included with the Diagnostic cost anyway they wanted to charge me $13,000 for an engine rebuilt. I told them no thank you and they still charge me the 800 and some dollars for the diagnostic chargeI feel it was a total switch in bait will never go there again

Jul 06, 2024

Prompt friendly service. They let me make an appointment. Explained services well

Jul 06, 2024

Protrans much cheaper than initial quote. Brought in my ford focus to replace Radiator. And a free ride home. Micheal, did not sell me for anything I didn't need, awesome n friendly guy. Definitely will return for future mechanic needs.

Jul 06, 2024

These folks are awesome!!! I brought my prized, restored classic Mustang in for a new starter and flywheel replacement, which at first was a bit of a challenge because it's difficult to find mechanics willing and, moreover, knowledgeable of these older cars. They did not hesitate to accept the challenge and went ahead and did the repair. Unfortunately, five months later, both the flywheel and starter failed just a mile from the shop. Since the car was still operational (after a push start), I brought it by and was immediately met with assurance that the entire job, parts and labor, were covered under their warranty for a year, and in my case, being a AAA member, for two years. The gal at the front counter (Luz), who is super nice, said they would get it in the shop right away and see what had happened. A couple of days later, I met with Michael (the owner), who calmly reassured me that they always stand behind their work and would get the repair done, no matter what. In the end, they identified a couple of possible issues that may have caused the failure, and to make sure that it didn't happen again, they put together a higher-quality setup with better parts, and now the car operates better than ever. I highly recommend calling them first!

Jun 06, 2024

Bruce was amazing! Got my 2008 honda accord fixed up and on road in great time at very reasonable price. Thank you

Jun 06, 2024

Luz and the mechanics are amazing and very informative. I took my car in and the mechanism knew exactly what was wrong with my car.

Jun 06, 2024

The prices were reasonable. And the staff were friendly.

Jun 06, 2024

The wonderful team at ProTrans helped me out IMMENSELY when I called with an emergency. I had a kitten under my hood that I could not get out! After towing my car there, they helped out immediately and removed the little furball so I could return him to his home. Thanks again to this amazing group. I’ll definitely be bringing my car here for future tune ups. Great guys & great service.

May 06, 2024

Michael and the office staff were awesome! They were friendly, communicated clearly, their estimate was accurate, and the work was done quickly. I would definitely encourage others to get an estimate and consider for any repairs or service.

May 06, 2024

Place was nice but their labor prices were very steep. My cars older and total work was over $800. Found the parts for $200 and referral from a coworker who did it the same work for $80. I gave the guy a tip and still came out to less than half the price of the shop. Nothing against the shop, they have to make money but I refused to pay that much.

Mar 06, 2024

Friendly, honest, and the service is quick. Outstanding experience every time, and they even topped off the coolant for no extra charge. Give these guys a try.

Mar 06, 2024

In the past, I have had a good experience going to Protrans. Today, I went for and oil change as well as to get my side mirror fixed since the back part came off. Michael Radak, the service advisor, said I needed the filter changed and tire rotation that would've totaled to almost $300. I refused the tire rotation but accepted the cabin filter change thinking it would be less that $100. However, when I got the invoice the total came out to $255. It was $103.85 for the oil change and $151.70 for the cabin filter labor and part. What was astounding was the $94.50 for the labor of changing my cabin filter, a service that is done tool free and in a short time. Due to time constraints, I paid without questioning. However, upon returning for clarification for the high labor cost for the cabin filter, Michael attributed the extra charge to the mirror repair, which he initially claimed would be free. Regrettably, this charge was not itemized on the invoice. This lack of transparency and dishonesty with the unexpected charges are concerning and leave me feeling deceived. I intend to communicate my dissatisfaction with Triple AAA a company I trust, as they recommend Protrans to their clients. Honest and transparent practices are fundamental to any business relationship, particularly in automotive services. I hope that sharing my experience will prompt Protrans to reassess their practices and prioritize clear communication and honesty with their customers in the future.

Mar 06, 2024

So last year I was recommended to go to Pro Trans. I have a 2015 Fiat 500. They did excellent work. This year I needed a little follow up with the same situation, and they took even better care of my car. I can't recommend them enough, not only do they take excellent care of your car, the staff is also wonderful!

Mar 06, 2024

Very unproffesional service, I made an appointment and was there right on time at 8 am, my brakes needed fixing in the middle of moving so I had my car packed. After looking in my car the employee said I had to remove everything from the passenger seat including a 50 inch super heavy plasma I had sitting on it. After I told them that I could move everything out beside the plasma because its too heave for me and would need help, they offered me nothing and handed me my keys saying figure it out. After this I went to Firestone and they were surprised that was even an issue because it wasnt a weight problem or a space problem and fixed my car. Very snobby people ProTrans.

Feb 06, 2024

Always happy with the excellent customer service, follow-up, and quality of work done. I've been going to Protrans Automotive for a few years now and Jeff and Michael have always been upfront and honest. I have never had a bad result or negative experience ---all at very fair prices in all the work I've had done. A good mechanic(s)--priceless.

Feb 06, 2024

BEWARE: I took my 2014 Ford Focus in 12/22 and they said it needed the clutch rebuilt for approx $2900. I took it other places and they said clutch was bad too, so I went with Protrans because they offered a 1 yr warranty. They called me and said that they couldn't warranty their work if I didn't pay an additional $1300, for issues they hadn't expected. (1st red flag) Picked my car up 3 weeks later and the tires were full of nails and metal bits, and there was 50 miles put on my car (2nd red flag). Brought it back 3 weeks later because it still stuttering when accelerating. Mike told me that "he did not feel a problem from the clutch or trans perspective" on the test drive......so I left. The problem got worse and worse, so I took it to a Ford service, and they said the clutch needed to be rebuilt. I returned the car to Protrans (3rd time), they rebuilt clutch AGAIN, called me and said....although the clutch was under warranty, they had to replace 2 addt'l parts so we would like you to pay for that. I said no. When I went to pick up the car they informed me that there would be no warranty on their work this time, and as I drove away the car still stuttered!!! BEWARE! 1 STAR ONLY BECAUSE THE SYSTEM REQUIRES, IF ONLY A NEGATIVE STAR WAS AVAILABLE.

Feb 06, 2024

It’s getting harder and harder to find a good shop in town they will go through your vehicle thoroughly and make sure it’s right.Great friendly staff 🤓

Feb 06, 2024

Since I was new to the area, I was referred to this place by a tire shop when I started hearing my car making grinding noise underneath. Pro Transmission towed my car to their repair shop (for $75 which would be added to the repair cost later). After I received a call from Michael at the shop telling me that it would cost $2195.00 to fix my car I knew that I'd need time to scrape together those funds. When I new that I could not, I called back and notified Michael to stop anything being done to my car, I needed more time. He never offered to put in a used transmission (which would have been less money). I reached out to my previous mechanic in L.A. County where I had been taking my vehicles for repairs for the last 25 years. This mechanic offered to come and tow my car back to his shop, and offered a less amount, much less amount to repair it. So I decided to take that offer, since it was less, he was accommodating me and he was someone I'd known for many many years. The next morning I called Michael to pay him for the tow fee and tell him my car would be getting towed out that day. He promptly told me that they'd already begun work on it, and I would have to pay $250 for them to "put it back together". I tried to reason with him about the large amount of which I did not agree with, since I had advised him not to work on my car. He would not agree, but replied that he needs to "pay his employees", insisted that I would need to pay a full $325. just to get my car back. I felt like this guy was extorting money from me. I felt (and think), that he was trying to rip me off. It just felt really wrong. And I told him this. I tried anyway to pay for the amount with my card, so that I could get my car back. But then he would not accept my card over the phone, saying he "didn't trust [me]". Also said that he needed an email from me giving him permission to charge $325. I called my credit union immediately and inquired about disputing the charge, asked whether I was supposed to give a business permission thru email. The technician at my credit union said no, just state what I am disputing. Soon after this debacle began, another person from the Pro Transmission called me. She gave me her email address, which I replied by email, stating I did not agree with the amount, but that I am being forced to pay for nothing, in order to get my car back. Minutes later she read her email and said that would not do. Again, I tried reasoning with this person, to no avail. She was absolutely no help whatsover. Very much a problem for me. As for one thing I needed my car to drive to work. And the fact that I am a senior citizen, I felt taken advantage of. It was sickening to say the least. An hour later my mechanic in L.A. sent his tow guy, who called Pro Transmission, and they informed him he would not be able to take my car from their premises. This began to really inconvenience me, as I then had to take the next day off work to go down to Pro Transmission, pay $325 to the smelly receptionist, so that I could take MY CAR! My reliable, smart, professional mechanic in L.A. got me a used transmission for $1,200. And since this took more than 1 day to repair, he paid for me to stay in a nearby motel. As I had no transportation of my own at that time, and I live far away from his shop. He also bought me lunch and dinner on both days. He went above and beyond for me, his paying long time customer, in order to help. (which is much more than I can say about Michael and the employees at Pro Transmisson). I think the proverbial icing on the cake for Pro Transmission was that their receptionist literally smells as if she has not bathed in months. I could smell her body odor as I stood on the other side of the counter. It was nauseous. They also state that they are a 'family' business, and they quote bible verses in their email signatures. I think they are hypocrites, ripping people off and pretending to be Christians. If I could I would not give this shop a rating, but maybe a minus 10. Worst nightmare ever.

Feb 06, 2024

They helped me with my car when I broke down on my way to Arizona! They got the part, and fixed my car within an hour to assist me on my way home! 10/10 Thank you so much! - Jon