Professional Auto Care

Jan 23, 2025

Professional Auto Care has taken care of my families vehicles for years. Family and professional. Great services and a trust factor second to none.

Jan 09, 2025

If you want a professional, caring & trustworthy experience take your car to Professional Auto Care as you will not regret your decision to do so. This is where I will continue to take my car as I know they care about my safety and my concerns. I received amazing care from the time I walked thru the door until I departed not only for my car but for me as I was a little rattled when I arrived. My check engine light had come on and I was afraid I would not make it to the shop but I did and they reassured me that they would take care of my car and for me to relax. Trust is everything and you can trust Professional Auto Care. Thank you to Karolena and her whole team - job well done!

Jan 06, 2025

One of the most friendliest interactions I’ve ever had at a mechanic shop. Karolena was warm and inviting, made the whole process stress free. Took us in, gave us a thorough inspection in detail about what was wrong with the car and worked with us on what our options were. Definitely recommend this shop for everyone. Also loved that the store proudly reps Star Wars! #ObiWanIsOurOnlyHope

Dec 06, 2024

I went to PAC because my car failed the annual vehicle inspection. After I dropped off my car, they later emailed me an online report showing the testing, diagnosis, and recommended repairs. I found PAC to be competent, thorough, and professional. After agreeing to let them perform repairs, my car later passed a re-inspection.

Nov 06, 2024

Absolutely the best. Have been going there for many years even after moving to Richmond. Only place I totally trust.

Nov 06, 2024

Honest shop also do great workl My car is great I've been a customer for over 30 years and have always taken my cars to them for .what ever was needed.

Nov 06, 2024

Karolena and her team are always super transparent about their services, and very helpful in answering my questions! Happy to continue coming back to PAC.

Nov 06, 2024

We love the friendly service at Professional Auto Care! We completely trust in their ability to work on the vehicles and highly recommend them to all our family and friends.

Oct 06, 2024

Probably the best auto maintenance and repair service I have experienced. Their thorough diagnostics and emphasis on preventive maintenance were excellent. Speaking directly with the head mechanic was also a plus. Arrangement of future maintenance and repairs was listed by priority, beginning with safety. All excellent.

Oct 06, 2024

The best for auto repair and maintenance 👌

Oct 06, 2024

We have been taking our vehicles to Professional Auto Care for 15 years. This is a family-owned (currently woman-owned!) business and they are excellent communicators that genuinely care about their clients and will explain your car diagnosis without trying to pull a fast one and sell you blinker fluid.

Sep 06, 2024

Excellent service! I came in not knowing what to expect. My car over heated and I was hoping that the problem wasn't too bad. It was bad, lol. But, Karolena literally took me to my car, showed me what was wrong with it, explained how the parts are suppsed to work in great detail, and inquired on my expectations for my car. From there, we were able to figure out our next steps, and I didn't feel hassled or rushed into a decision. I was able to get my car fixed at a fair price, and they gave me a complimentary car wash and vacuuming to boot! I will be returning for my future car needs and I will be informing my friends and family about this shop as well.

Sep 06, 2024

First class professional service, as always!

Sep 06, 2024

Top notch customer service on every visit. Every one is attentive and friendly as soon you show up.

Aug 06, 2024

Good place to take care for your car

Jul 06, 2024

For more than 30 years, we have had our vehicles serviced with Professional Auto Care. Their expertise, professionalism & ethics are the epitome of excellence.

Jul 06, 2024

This is my first and only review I have ever written. And I must admit I should have written long long ago. The people at Professional Auto Care are amazing people. I have been servicing my vehicles there for many many years. I have been very fortunate to have them in my life. Not only has this team been amazing with my vehicles, but they are people I trust! Thank you Professional Auto Care. Love these guys!!

Jun 06, 2024

Excellent work as always! Glad to have our car back, working great!

Jun 06, 2024

Karolean and her team are always very professional and courteous. They do an amazing job at explaining what things need to be done in level of urgency which is truly helpful.

Jun 06, 2024

Professional Auto Care is exactly what it sounds like - professional, and so much more. When I started working with them in March, Karolena's positive energy and dedication to the client's needs were clear and genuine from Day 1. I also appreciated how they try to make sure the customer saves money through in-depth questions regarding how long the car needs to run incase it intends to be sold or retired etc... I definitely recommend their services to anyone in the Greater Houston Area.

May 06, 2024

Service was TOP NOTCH!!!! I could not have asked for a better experience. The shop kept me informed every step of the way and checked in with me before making any decision. Paperwork was clear and straight to the point and the employees here are some of the most genuine and exciting individuals I have met in a long time. My company has been conducting business with this shop for some time now and we regret nothing! reasonable pricing, fast service and customer service. Ms. Karolena is FANTASTIC (& quite frankly deserves a raise, lol) she made the experience so enjoyable and exciting. Beautiful personalities just reign through this shop. I look forward to working with them in the future!!! :)

Apr 06, 2024

Honestly…this shop is a Godsend. After being told that I needed a new engine by another shop, I was recommended to Professional Auto Care by another Jeep owner. They did all the right things to discover that I did NOT need a new engine. And they have it running better than ever. They literally saved me thousands of dollars. And did the job above my expectations. They have earned the right to my business. Would recommend them to anyone who asks.

Apr 06, 2024

My dad started using this shop I thk in the mid 90's. We have continued to use this shop for all vehicles. Cars are serviced correctly the first time and in a timely manner. I will continue to bring my cars here.

Apr 06, 2024

Words can’t express how much I appreciate Karolena and her team for assisting me these past couple days. I was sold a car that stopped on me in less than 24 hours and she took care of me! Let me park my car after hours, squeezed me in the next day, gave me a FULL and VERY detailed description diagnostic on what was wrong with my car and tried to help with a plan. Then while I figured things out, kept in touch with me until I was able to get a tow truck to pick it up! I can’t thank you all enough! Thanks for everything!! Please send your car to them for repairs. They are amazing!

Mar 06, 2024

Professional A hidden gem in the city of Houston. Karolena and her staff offer the very best auto care. I don’t trust anyone else to take care of my car.,

Mar 06, 2024

Professional Auto Care did fantastic work on my truck. If you need work done on your vehicle they are the ones to go to.

Feb 06, 2024

Best day ever! Drove out with everything working correctly, service with a smile and COMPETENCE!!!!!!! very rare in todays world! Thank you all!!

Feb 06, 2024

Great care care and friendly faces! I absolutely love the family small business here. They have a passion when it comes to caring for your vehicle!

Feb 06, 2024

Great service and great people!

Feb 06, 2024

I was going to use them but their receptionist, who claimed to also be the owner, is incredibly rude and answered the phone like it was an issue to answer and that it bothered her to have to do so. She was incredibly short and refused to take me off of speaker so that I could hear her better and just kept answering my questions with questions instead of answering. I’ll pass and give my business to someone who is appreciative of it or at the very least shows professionalism and is polite and respectful.

Feb 06, 2024

If you are looking for a auto repair shop in this area. Try this one first. Karolena and her team over there will take good care of your car.

Feb 06, 2024

Karolena and the PAC Master Tech's service and customer relation handling is top notch and quite comforting. I am a fairly new customer and I had been spoiled by my 25 plus years dealing with excellence at Freedom Automotive with John and Jim Miller until they retired. PAC know what they are doing. They are upfront with the costs and they perform services and provide constant feedback with the intent of having you as a long term cusstomer.

Feb 06, 2024

Organized, pleasant and quality work. We have been going there for years. The BEST!!!! Honest and dependable.

Feb 06, 2024

PAC is the best auto shop! Not only do they provide quality auto repair, but they are amazing people as well. They've serviced all my household vehicles for years without issue. They are knowledgeable, trust worthy, and caring. 5/5 I recommend them to everyone.

Feb 06, 2024

She and her team are awesome. They will tell you what to do with your car and fix it. Karo. You guys Rock. Doing what you told me to do. Will see you guys soon.

Feb 06, 2024

There is simply no better auto shop in Houston than Professional Auto Care, The customer service is absolute PERFECTION. They are knowledgeable and the quality of their work is Excellent.

Feb 06, 2024

What an incredible gem in Houston! Family business since 1983. The owner Karolena is an excellent communicator, facilitating an exact service time that works for your schedule and providing you with timely updates on the delivery of parts that they order for your vehicle. I purchased their Smart Service and have zero regrets. My vehicle is without a doubt serviced by the best garage in Houston.