Preston's Automotive Service

Jan 30, 2025

Very nice staff; they are very understanding of your situation and don't mind checking your car and letting you fix it wherever you prefer.

Jan 23, 2025

Fair and honest

Jan 06, 2025

Justin and the Preston's team are fantastic. Justin is honest and knowledgeable. Preston's service my and my husband's car. Every time, they have gone above and beyond. And been extremely ethical each time. Highly recommend Preston's Auto

Dec 06, 2024

Got an inspection here. It was quick and had great service.

Dec 06, 2024

Quick fast and efficient. Polite people, highly recommend.

Dec 06, 2024

The very best

Nov 06, 2024

They are super quick and courteous. Have only had positive experiences.

Sep 06, 2024

Absolutely fantastic! Never going anywhere else for my inspections :) all kind and helpful people with a fair pricetag. Can't ask for more!

Sep 06, 2024

Really good service, and friendly staff!

Apr 06, 2024

This place is my jam

Apr 06, 2024

Took car here and they call me up saying the car is ready and they replaced the wiper blades for $70.. fine, I show up and look at the wiper blades thinking they are oem and they got the cheapest ones that cost about $20 per blade. They essentially helped themselves to $30 of labor for the cheapest wiper blades that would’ve taken me 5 minutes or any auto parts store 5 FREE minutes. FINE. I let it go because they’re very close to my house and I walk back after drop off for state inspection. Month later they give me a price of brakes and when I show up they charge me $70 more than quoted over the phone. They blame it on a pricing mixup and refuse to budge about it. They’re not “honest” and “fair” like they claim. They’re using their location that’s in a relatively wealthy Tuckahoe to come up with any price on the fly assuming the people around here won’t notice or want to dispute it. Well, WRONG! They get offended and rude when anyone dares to speak on it or address them directly. Never getting my business again.

Mar 06, 2024

First time there. Had to leave the car, but was done by end of day. Nice folks.

Feb 06, 2024

Always hospitable. Great team work.

Feb 06, 2024

The best customer service! After a series of unfortunate situations with other shops, I took my car to Preston’s desperate for answers. While they do not repair mufflers, the gentleman referred me to an incredible shop right down the road. Their honesty and willingness to help is greatly appreciated, and I look forward to having my car service there from now on!

Feb 06, 2024

Always great and reliable!! BIG thank you to Jimmy for getting my car all fixed!! You're the best! Thank you Preston's for ALWAYS squeezing me in.

Feb 06, 2024

As a person that does all repairs to our vehicles, from small to major, this is the only establishment in all of Richmond where if I am told the car needs “XYZ” to pass the State Inspection, not only do I trust them and not question it, I have them do the work. Honestly, one has to wonder how much longer such a reputable establishment will last because every year you leave with the impression that it is just “too good to be true”.

Feb 06, 2024

Excellent service with knowledgeable mechanics

Feb 06, 2024

Five star shop.

Feb 06, 2024

Great place to Go!! Good Honest work!!

Feb 06, 2024

Great service and reasonable prices

Feb 06, 2024

I have only visited for state inspections, but service is already great and customer service too! Coworkers of mine use this place regularly which is how I heard about it. It’s kind of a “mom and pop” type of business which I actually appreciate and love! Do yourself a favor and Come here for your auto service needs!

Feb 06, 2024

Such a great team and experience! I struck out with two other auto repair locations in the area, but Justin at Preston's Auto rescued me. They were packed and he still checked and fixed my tire on the spot today. Everyone was kind, professional, and went out of their way for me. Thank you, newest loyal customer here!

Feb 06, 2023

After being taken advantage of by countless mechanic shops over the years, we have been thrilled with the honesty of the crew at Preston’s. We recommend them all the time to people looking for a good and honest repair shop.

Feb 06, 2023

Always have great service and are very honest great mechanics

Feb 06, 2023

Amazingly fast and fair. If you have had a bad experience with crooked mechanics drop them now and go here! They are HONEST! Had to have something very serious and they got it done in ONE DAY and and fair price. Highly recommended. William Moore

Feb 06, 2023

Easy dropoff and pickup for car inspection, good communication.

Feb 06, 2023

So pleased with everything about Prestons! Communication is superb, and they are not pushy. It’s good ole customer service and auto care. Thanks!

Feb 06, 2023

Thank you, Preston's Auto Service. My A/C was on the fritz and every repair shop I called was booked for 2-3 weeks. A friend recommended I reach out to Preston's and I'm sure glad I did! They were booked as well, but said if I could get my car there quickly and leave it for the day (a Friday, no less), they would do their best to get it repaired that day. They called me a few hours later to say it was repaired, AND the repair cost was lower than I expected! They were friendly and professional, and I plan to use them in the future, as I am new to Richmond. Thank you for your excellent service, Preston's!

Feb 06, 2023

The worst place to take your vehicle if you care about your car go else where. They do not know how to fix high end cars and don't stand by their work.

Feb 06, 2022

Awesome

Feb 06, 2022

Great service and great customer service as well. That's why I always go there.

Feb 06, 2022

Great!

Feb 06, 2022

Preston’s is always on top of their game when it comes to caring for cars. Highly recommend their services.

Feb 06, 2022

The whole staff were excellent! They took care of my car perfectly.

Feb 06, 2022

Very professional! Have has inspections done 2 years in a row. Honest and flexible!