Precision Tune Auto Care

Jan 06, 2025

Hands down! This is the best location to take your car. The manager, Edward, is very honest, competent and patient. I am so glad that I had a horrible experience at their Knox Abbott location because I probably would have never contacted this location. I can't express my thanks enough for Edward! This man deserves to be elevated to DM as he is super knowledgeable and proactive about assisting his customers. I have no complaints with him or his store!

Jan 06, 2025

They were pleasant and work on my car as soon as I got there. Didn’t have wait a long time.

Dec 06, 2024

Excellent Services ❗️

Nov 06, 2024

I would like to give a huge thank you to Edwin. He was very helpful!

May 06, 2024

Came in with 2 cars toward the end of the day! Not only did they fit us in Ms. K the assistant manager had great hospitality skill! We will be spending our money at this location while we are in Columbia!

May 06, 2024

Good place dont take long

May 06, 2024

I came in to get an oil change at right about closing time, and when I explained my situation to them, they still were willing to see me despite the time that I arrived. They said they would rather see me on the road safe than getting stuck on the side of the road because I wasn't able to get my car taken care of. With that said, from the moment I walked in the front door, I was greeted by Nicol who was super sweet and very attentive and helpful then let's move on to the Area Manager Sam who was more than willing to banter back and forth with me which helped time pass quickly, and then the Store Manager Herb who did a very thorough work up on my car and made sure to give it back to me in much much better condition than I brought it to them in. Thank you, Precision Tune Auto Care!!!!!! Y'all are ROCKSTARS!!!!! I HIGHLY HIGHLY HIGHLY RECOMMEND THIS SPECIFIC PRECISION LOCATION.

Apr 06, 2024

This place is beyond superb. I recently brought in my car for a radiator replacement and Herb got it done in a timely manner at a great price. A few days after I noticed a bit of smoke coming from my engine but wrote it off as just some remaining coolant residue from my busted radiator burning off. When the issue persisted, I brought it back to Herb and he discovered one of the tubes had a small hole that was leaking fluid that was then splashing on my exhaust pipe causing smoke. He replaced the clip and the tube on the house to ensure I was completely satisfied with their service. This is my go to spot now, but only if it's Herb working on my stuff. He's the best and is extremely friendly and honest. **Update 3/23/24** Don and Herb were superb and went above and beyond today. I dropped my car off at 10am to get my CV axle replaced, and was told that it shouldn't take more than 3 hours which was fine. To no fault of their own, the parts they ordered for me arrived much later than scheduled, but they assured me that my car would be done by the end of the day, and they stuck by that! The shop closed at 5pm and they stayed after hours, until 7pm actually, to ensure my car was good to go with the promise they made. I've used Herb before with repairs and he's great at what he does. From here on, he'll be my go to guy. But I've gotta give props to Don for his assistance; he's very kind, knowledgeable, and personable and put in lots of effort with removing my nearly impossible to remove wheel bearing to install my new CV axle.

Apr 06, 2024

Took good care of me

Mar 06, 2024

Never going back. I told the person at the counter I wanted a regular oil change and that I did not want premium. He proceeds to charge me for premium and it was too late once I realized it and looked at my receipt after he gave it to me.

Feb 06, 2024

A great help especially Mr Dave thanks you I will be there coming soon

Feb 06, 2024

David was very helpful he took the time to explain what was causing the issue and then fix it with no problem I was in and out.

Feb 06, 2024

Everything was great

Feb 06, 2024

Excellent customer service! I had been driving all day and was still an a hour away from my destination when I got a warning light that my engine oil was low. I pulled into Precision Tune on Broad River Road in Columbia. David checked it for me right away and put in a quart of oil. There was no charge as he just wanted to help a person from out of state. If I lived in Columbia, I would definitely take my car back there for service!

Feb 06, 2024

Garner's Ferry location for the win! Clean lobby, respectful and informative staff...5 stars all around!

Feb 06, 2024

My car went started acting up soon as I got home and never worked the same smelled like they put gas in my tank where the water/antifrezz in and smoke was coming out my tail pipe then finally my head gasket went out!!! I’ll never recommend them to anyone

Feb 06, 2024

Quick and easy

Feb 06, 2024

Thanks to Mr. Vance I always have a great experience. He is very friendly and informative about everything that’s going on with my vehicle. Very honest very direct always a pleasant experience to have him work with me on my Honda Accord.

Feb 06, 2024

They got my truck in same day and efficiently did the work. They were up front about costs and honest with what they said and did. They have a customer here.

Feb 06, 2024

We pulled off the highway with a furiously shaking steering wheel and went straight to this Precision Tune just minutes before closing time. They stayed until they had diagnosed the problem and ordered parts for the repair. We stayed at a hotel nearby and they had our axle replaced by 11 am the next day so we could be on our way. We haven’t had any problems since. I thank God for how it all worked out!

Feb 06, 2024

When my car stopped working four hours away from home, they fixed it and got me back on the road within an hour. I would have been stranded without them! Extremely friendly and helpful

Feb 06, 2024

After a miscommunication issue Herb at Precision Tune went above and beyond to resolve my problem! It was greatly appreciated that Herb called me immediately,accepted responsibility and actually apologized for the error then corrected it. Expenses are high nowadays especially car issues even with insurance coverage, so it was a great relief that Herb took care of me! - Thank you from the bottom of my heart 😍

Feb 06, 2024

If I could give a zero I would. I came in at 8:30am 1/3/24 because I noticed that my vehicle was startling at about 30 miles per hour that morning. I was told that they could give me a diagnostic test to see what was going on with my vehicle and it would take about a hr. before they could get to me which was not a problem. At around 12pm I had not heard anything so I called up to precision tune the young lady to me my vehicle was next and she would call me back in about a hr. ok that was fine. At 4pm I still had not heard anything now this is where the problem came in. Precision Tune had my car all day up until 5:36pm. When I called back to Precision Tune around the 4pm period they still had not done the diagnostic test. I was not looking for anything free but I did ask the young lady in the front If they could take something off the diagnostic test that they charged me and she said that they could not do that. My thing is if you could not get me in that day that was fine but I was told that I could. Precision Tune had my vehicle all day when I could have took it somewhere else and got it serviced. I was over promised a time twice and still had to pay the full price and left with my vehicle still not fixed. Lesson learned.

Feb 06, 2024

My car came back with more problems than I had before I took it. I call the corporate office left messages for a return call but never received one.

Feb 06, 2024

Thank you Herb for the EXCELLENT service you provided to my car. My car barely made it to Precision Tune at 1923 Broad River Rd. When Mikayla called me to let me know the car was ready…I picked up the car and it drove like it was brand new. Go to precision Tune and see Herb…he will take great care of your car!!!

Feb 06, 2024

The service engineer and office manager were great!!!! They got my care serviced in a timely manner and explained what they did and told me the things that I need in the future along with the cost. Thank you Precision Tune!!!!!