Portland Best Auto Repair

Jan 07, 2025

They treat you like family! Always fair and accommodating and so very kind.

Dec 07, 2024

Fast, friendly and efficient service.

Dec 07, 2024

Great experience with honest and talented mechanics.

Dec 07, 2024

Harley and his crew have done right by my vehicles for years, I wouldn't take them anywhere else. Quality honest work, fair pricing, Portland Best Auto Repair really *is* the best!

Dec 07, 2024

I can always trust my car at Portland Best Auto Repair. The staff there genuinely care about their customers, and they do their best to get you in and out as quick as possible, without affecting the quality of their service. They are also very reasonable and honest with their pricing.

Nov 07, 2024

Harley is friendly taking care of the customers. They helped me with car troubles or oil changes. Sometimes they may have staffing issues but they try their best to get the work done in a timely manner with reasonable prices. Sometimes certain procedures may take longer when they are waiting for parts to come in.

Nov 07, 2024

I am so grateful to live close to Portland Best Auto Repair. Harley and his crew are attentive, straightforward, honest, super knowledgeable about car needs, and perhaps most of all, very kind and welcoming. I will return there immediately anytime I have a car need!

Nov 07, 2024

Please DO NOT go to this repair shop. I came from out of town to get my car fixed quickly. I was promised that my car wouldn’t be done no later than Monday night after I dropped it off Saturday morning. The shop gave me empty promise after empty promise saying “your car will be done today” “we will keep you updated”. I got 0 updates from the mechanics with them telling me I was annoying for calling to see where my update was. They finally started my car after a week and to top it all off I had to PERSONALLY help the mechanics fix my car. When I got back in town I was let go from my job for being gone to long. Thanks Portland best. I’ll NEVER be coming back.

Nov 07, 2024

Worse interaction with any business ever in my life. NEVER try to get warranty work done that they have done and guarantee. Your vehicle will sit in the lot untouched. But promised daily for weeks it will be done.

Oct 06, 2024

Awesome people. My car started making weird noises, and had it diagnosed at Portland Best a month ago. It was a $1600 repair, but I called around 9 different places and, sure enough, the type of repair i needed would have cost $200-500 more at other shops in the area. At the time, things just continued to go wrong. I had trouble getting through to them, my service was delayed, and I was upset at the time. It should be noted that we had a 100+ degree heat wave at the time of my service. I had trouble getting through because their phone lines went down, and a delay in service because an employee was sent home after getting a heat stroke. Businesses that care about the health and well- being of their employees mean ALOT to me. My car runs great now, by the way! Thanks, Portland Best!

Oct 06, 2024

Liars and scammers. Paid well over $800 for them to A) never call me with an update, I always had to call them and B) they didn’t fix anything wrong with my car. I was promised my car would be fixed by X date, when that date came and I heard nothing, I would call and get told they need it until X date. They made multiple empty promises to a 19 year old girl, took my dads money, and never fixed the car. I think it should be classified as theft, they took the money and never performed the promised service of improving my car by at least 1%. It is the exact same car that I drove in 3 weeks ago, NO DIFFERENCE. And they never once offered a discount for wasting weeks of my time and energy. Harley and your whole team at Portland Best, you’re a disappointing team of mechanics and I suggest you all get properly retrained on both mechanics and people skills. You truly could not have a more inappropriate name for a business. You are Portland’s Subpar Autoshop, “best” is far too much an overstatement.

Oct 06, 2024

My catalytic converter went bad. Harley got me in quickly and replaced it in one day at an honest rate.

Oct 06, 2024

Saw them for an issue with my AC and they fixed it very quick and kind. They were all extremely nice to me and my current situation. also very professional and knew what they were talking about! thankful i saw them

Sep 06, 2024

Brought my truck in to fix a leak in the fuel tank. I was told it would be ready the next day after I dropped it off. It took over a week to be completed and not once did I recieve a phone call with any updates, I had to call every day for any communication. Two weeks after the job was "completed" my truck is still leaking fuel so I return to the shop with my concerns. Only to find out the entire staff has quit and the owner is missing. I guess I shouldn't be surprised with how awful my experience was on the customer side. On the off chance this business comes back, you're better off taking your vehicle somewhere else.

Sep 06, 2024

I can't say enough good things about Harley and the mechanics at portlands best. I brought my car in to check an engine light that had come on, within 5 minutes Harley had found the cause and told me the time frame for fixing it. Then he had the part ordered right in front of me not a minute later. This was easily the best experience I've had at a mechanic shop in portland, hands down. I was kept up to date with everything that was going on and Harley and his crew were even able to work around my schedule to get my car fixed and now my car is back to 100% At this point there is no other shop I will go to for my car needs ever again.

Sep 06, 2024

I had a very bad experience at this shop. I gave them $300 as a deposit for parts on a Thursday. Called Monday morning to schedule the repair and was told they were closing permanently. Called numerous times to try to retreive my deposit. Showed up in person multiple times until the issue was finally resolved with a refund 1 week later. I'm relieved the situation is over but it was very stressful and one of the most unpredictable experiences I've ever had at an auto shop

Sep 06, 2024

TLDR; DO NOT take your vehicle here. My vehicle was held hostage on a warranty repair for a bad O2 sensor for 2 weeks while I was barely able to get ahold of anyone on the phone (we called DOZENS of times... no answer and no machine...), we showed up numerous days during Portland Best Auto's business hours to find the shop was closed, and their website was down. Numerous other customers also had their cars held hostage while the shop owner disappeared and their main location on Glisan closed permanently.. Full story: Two months ago I had my catalytic converter and oxygen sensors replaced here, which went great for my first visit at this shop. Two months later, my check engine light came on and it turned out to be a faulty oxygen sensor, so the shop said to bring it back in for a warranty replacement. They had me drop my car off early AM so that they could get to it quickly. That was a Friday. I hadn't heard anything so I called on Monday PM. They said that they can't look at it until the next day. Still no call. I checked back in on Wednesday. The guy said he would call back in an hour, which he did but only then did they actually look at the car. He said the part would come in next day and it would be done Thursday. I didn't get any calls on Thursday. We called on Friday (numerous calls didn't go through, as their phone has no machine). Finally spoke to the owner on Friday (one week after drop-off) and he said that the shop had been crazy with employee drama and that he would get the car fixed that day. Then he calls back at 3:30pm and said the car would be ready at 4:30. Five minutes later he calls again saying that I need a new battery- which was the first time hearing about this. I asked to just put the warranty part in and be done with it. He calls after hours saying that my car is done and he would be in Saturday 10am if I wanted to pickup then. Saturday we call to make sure he was there (we live far from the shop) and there was no phone answer. So, we wait until Monday to pickup knowing that someone would for sure be there. We arrive during business hours and the shop is completely closed. We try again on Tuesday- shop is completely closed again so we left a note in the drop box asking to be called ASAP. Wednesday morning we get a call that he is in the shop and we can pickup the car. All in all, I went almost two weeks without my car for a simple what should have been 30 minute part change.. While trying to figure out how to get my car back during the closure, we were told that the main shop on Glisan closed permanently without notice, all the employees at this location have quit, and the owner was missing for those two days all while dozens of cars were on their lot with no way of being retrieved or being able to contact the shop. DO NOT bring your car here. They might do a good job, but they might also just disappear entirely while your car is held hostage.

Sep 06, 2024

The best of the best!!! So grateful, so accommodating, saved me a tow. Highly recommend.

Aug 06, 2024

Great honest service at a good price. I met with the owner directly. He service technician inspected my car, test drove it and gave a detailed assessment of maintenance needed. All in all a very good experience from start to completion of work. I highly recommend them.

Aug 06, 2024

In the interest of full disclosure, I've been a customer for two years and previously had excellent service at the 71st and Glisan location. This is my first time interacting with the owner or the shop on Foster. The shop called me exactly once in the 3 days it was being "diagnosed". I had to repeatedly call for updates, and more likely than not getting either out of date information, or bad information. On top of that, they left the engine air filter out and the filter box open after returning the truck. Day 1: Sent to shop with rattle at specific RPM, likely a heat shield. One heat shield had been removed and was in the back seat. The initial diagnosis: the rattle was due to failed catalytic converter, and they had found rear main seal leak. Their recommendation was to replace both, including a new clutch. After I reminded the owner that his (other) shop had replaced the clutch and gasket 15,000 miles ago, the shop "looked again" to find an oil pan leak. The owner provided quotes for replacement of both. I wanted to compare prices, so no work was authorized. Day 2: No communication. Day 3: After calling multiple times in the morning, the shop re-diagnosed the exhaust rattle and determined it was, in fact, a heat shield. They also had to be reminded multiple times about the heat shield that had been removed, and asked to re-install it. I retrieved the truck, and was not charged. Whether this was good will or lack of paper trail is unknown. Day 4: 20+ miles later, for a routine fuel up, I decided to check the oil level (due to previously found seepage). This is when I found the air filter wedged on top of the engine and the air box open. I'm very lucky I had to gas up when I did, and I really hope no permanent damage was done to my truck's engine. The rattle is gone and it looks like all the heat shields are intact, which is a positive. Otherwise my experience was terrible. Beware.

Jun 06, 2024

Paid $200 for an inspection for them to tell me nothing was wrong. I brought it in because I thought I might need new brake pads and there’s a very audible squeaking sound. I picked up the truck and they said they didn’t hear anything and that the truck didn’t need anything. Took my truck to another shop a month or two later and they showed me my brake pads were almost to the metal and were in urgent need of replacement. Would’ve been nice to not pay $200 to almost run out of brakes.

Jun 06, 2024

The manager or owner—I didn’t catch his name—was extremely helpful and nice. He fixed my taillight quickly and didn’t even charge me because I’m a student. It made my day. Great guy and seems to know his stuff.

Apr 06, 2024

Great service, good price, honest mechanics. Was very satisfied with the customer service and the price was more than fair. Highly recommend and we will be returning for all future repairs.

Apr 06, 2024

Harley and crew at the 52nd location have restored my long distrust with mechanics. Honestly the best repair service I've had in a long time. Thanks guys:) After what I thought was a good experience these guys wanted to charge me four hundred and sixty dollars for twenty dollar part and about fifteen minutes of labor, thanks!!

Apr 06, 2024

I was very pleased with the service I received, the intelligent conversation and kind attitude. I would definitely recommend them.

Feb 07, 2024

Amazing mechanic. I've taken two cars here and they've been prompt and professional and fair every time. Thanks guys!

Feb 07, 2024

Excellent experience here!

Feb 07, 2024

Harley and his team are great! They fixed our car quickly and professionally after it unexpectedly broke down. Reasonable pricing, honest folks, helpful and communicative. Very thankful we have a good trustworthy mechanic in town!

Feb 07, 2024

Having car trouble is a stressful nightmare, and Portland Best absolutely rocked the house and got my car diagnosed and fixed within a few hours. I needed a jump and wasn’t able to access my cables because of a dead battery, and I hoofed it over to Portland Best, which was in walking distance. The kind mechanic gave me a ride to my car and gave me a jump so I could drive it over to their shop to be looked at. Absolutely above and beyond service. I’m very happy I chose them.

Feb 07, 2024

I think their service was fine. I was annoyed by the fact that I had spoken to at least four people at the shop about having my car repaired without anyone mentioning a $175 diagnostic fee. The diagnostic fee was mentioned after the diagnostic service had been done, and I had no choice but to pay it. I found that Irritating and slightly shady. That’s the kind of technique or strategy that would make me not return to a place. Have they been upfront about the diagnostic fee, I still would’ve paid it and used but Would’ve felt better about it.

Feb 07, 2024

I was in a bind and needed some repairs to my truck. I hadn't used their service before and based on the reviews I decided to go for it. I'm glad that I did, Harley and his crew fixed everything in a very short amount of time and at a lower price than I expected. I have a new mechanic that I can trust and I will be back! Telling all my friends about this gem of an auto shop. Thanks again!

Feb 07, 2024

Illegal, dishonest, physically threatening. DO NOT DO BUSINESS WITH THEM. Someone claiming to be the car’s owner had them perform a service on my car without my knowledge or permission taking my property out of the car. When I went to inform them of their mistake and asking for my property back the owner came at me and physically threatened to the point I had to flee for my own safety calling me names and never once looking at my proof of ownership which I had in my hand ready to show him.

Feb 07, 2024

My new go to shop. Good quality work and they'll get you out pretty quick.

Feb 07, 2024

Portland's "Best" Auto Repair shop just told me it was going to be $550 to change my battery after I had my Toyota Rav 4 towed there because it wouldn't start. I said that seems high, how much is the battery? They said $225. I said how much do you charge for labor? They said $175 an hour. I then said it doesn't take more than 15 minutes to install the battery, and he said well, we had to do a diagnostics check. I said how long did that take you? He said an hour. Okay, $175 plus $225 equals $400. So you're going to charge me another $150 to install the battery even though it only takes 15 minutes? He said yes, that is what the system is telling me. So you're blaming the "system" for ripping me off? And he said "Is there anything else I can do for you maam? I said nooo thank you. I called the Toyota dealership and asked them what they would charge me to replace my battery and they said $225 which includes the install cost of $30 as it takes 15 minutes to install they said. I had my car towed to the dealership to replace the battery. But I still had to pay Portland's WORST Auto Repair shop the "diagnostics fee." My friend who is an auto mechanic in another state said that the first thing they should have checked is the battery which wouldn't take more than 5 minutes. He said they're ripping you off--don't use them. So I wanted to share this experience to hopefully save other people from getting ripped off.

Feb 07, 2024

They stand on business. I am truly glad I went there. Quick, efficient work. Thank you Harley for the tires, you didn’t have to. I appreciate it. 💯

Feb 07, 2024

This place and the people that work at it are exceptional and honest! They have assisted me with an issue that all other car shops in Portland couldn’t diagnose and take a look at and within 20 minutes my issue was discovered and solved. I was having issue with the fan in my car and they generated my car and had me on the road in no time. I am grateful and will be coming back if anything comes up that needs a mechanic.