Peterson Auto Body

Jan 07, 2025

Helpful team

Oct 07, 2024

I had a hit a run in a parking lot 6/6/24 and called my insurance immediately. Filed a claim and chose Peterson autoplex. On the 24th, I called my insurance to see if Peterson was going to reach out to me to schedule to have me come in. Nope.. finally today 7/1/24 I had time to go in and get an estimate just to find the claim was closed out in the computer. Patrick took pictures and let me know he will put together a quote in the next few days. This does not exude confidence. He scheduled my vehicle to come in 9/3/24. I have a feeling this is going to be a sh!t show. Update.. Patrick no longer works there, and I dealt with Shawn.. much better. Got my truck back today, and it looks great. Except the door seal is broken and is going to be put on order.

Sep 07, 2024

I experienced the worst customer service, poorly managed conversations with management, misleading, and unprofessionally run business in my experience.

Sep 07, 2024

Nicole and the repair team at Petersen Autobody were exceptional. The repair looked seamless compared to the rest of the car, the service was quick, and they washed my car very well after the work was done.

Aug 07, 2024

Terrible customer service and policy. Needed a new door which had no issue with. But they did a cleaning in the interior of the car, which is great. However, they peeled off my garage sticker to my Apt. complex from my dash and did not put it back or called asking to remove it and it costs 75 bucks to replace. They refuse to compensate cause of policy and I paid over 5k for the door so pretty disappointing. Recommend using Caliber Collision.

Jul 07, 2024

I have trusted Peterson Auto Body twice with body repairs to my BMW and they have exceeded expectations both times. Patrick went above and beyond negotiating with insurance companies and getting the needed repairs approved. I could not recommend them more! Thanks!

Jul 07, 2024

Peterson Auto Body gave us a good estimate for the repair of our vehicle. The timeline and cost was both practical and fair.

May 07, 2024

Ben, one of the associates was so efficient.. he helped me throughout the process to fix my car . He interacted with the insurance trying to make things run smoothly. Totally recommend him and Toyota body shop.

Apr 07, 2024

Kevin is the absolute best! The shop fixed my Lexus and dealt with my less than stellar insurance for me. They detailed everything so it really was like getting a new car back. My vehicle hasn’t looked this good in a long time. They made a very stressful situation as easy as possible. I can’t thank them enough for treating me so well. Always always always make them your first call if you have car trouble.

Feb 07, 2024

After someone bumped into me in a parking lot and the gate was no longer working on my Rav4, I called around the valley and was told no one could get to it for 3 months. I walked into Peterson Autobody for an estimate, however they replaced the part and fixed the gate while I waited. I'm so grateful to have a functional door for the summer. Thank you to the excellent team at Peterson Autobody! I know where to go for my autobody needs now.

Feb 07, 2024

I came for an estimate the guy was polite and quickly give me an estimate for my vehicle damage and at that time a couple arrived to pick their vehicle the female stay inside of shop where was me waiting too for my estimate she waiting for her key and male go out to inspect her vehicle in the parking lot the male came back in couple minutes not happy and told her hey there is scratches in the car where did they paints(( male stay inside of shop talking with workers about scratches she go out to see scratches so I got my estimate and go out to leave and stopped to ask her what's going on and she shows me their work so I decided that I'm not gonna do deal with these people.

Feb 07, 2024

My door was stuck shut and they fixed it so quickly for me! Thank you so much

Feb 07, 2024

My tundra was returned a day early and looked better then when it was new! They went above and beyond cleaning and really care about the truck they worked on. Thank you! You folks have always been a favorite place for us.

Feb 07, 2024

Was annoyed they couldn't give me a rough estimate over the phone but when I stopped by they were able to quickly take some pictures and give me an estimate on paper.

Feb 07, 2024

After some damage to my car, I took it to a couple body shops that were not very thorough. My car is a Lexus, and Peterson auto body is in the same lot as the Lexus dealership. It did take far longer than if it was still 2019, for example. Despite our country and its various, and many, issues, they were quick (as possible), and communicative. The service/specialist, Eric Parker, gained any trust lost by waiting - he refused to go with aftermarket parts, and worked diligently to reduce the delays. These days, most body shops seem stuffed full, and this one is no different. However, if you can wait, (you probably will, regardless 😜) their service and professionalism will make up for it!

Feb 07, 2024

Great work honest price

Feb 07, 2024

If you are looking for timely body repairs, DO NOT go to Peterson Auto Body. I hit a deer with my BMW in July, which resulted in damage to the front end, and some damage to the radiator. I had the vehicle towed to Peterson. They told me it would be "a while" before they could get it fixed because they said BMW does not commit to any schedules for parts. I checked the repair progress occasionally, and they said they were "working on it", or that they were "waiting for parts" but would provide no schedule. After 2 1/2 months, I was told that they had finally torn the damaged portions of my car apart to determine what additional parts needed to be ordered. So with the prospects of another six weeks to two months of waiting (and continued charges for rental vehicles), I gave up. I talked to the sales people at Peterson, and they said they would take the damaged BMW as a trade-in, so I bought a new hybrid BMW. The sales people also said that BMW always provides an estimated time for delivery of parts. The conclusion--Peterson Auto Body is seriously overwhelmed and under-staffed. If at all possible, I would recommend that you take your damaged car elsewhere if you want timely repairs.

Feb 07, 2024

Kevin and his whole staff were very nice to me and treated me very good

Feb 07, 2024

Kevin is great

Feb 07, 2024

Nice to see a response to my review 2 months after I posted it :). Who exactly from Peterson responded below and whom should I ask for as I call the general phone number you left below? Very disappointing experience for several reasons, despite being recommended and paying a lot more more than competing body shops quoted. Left messages to address issues with GMs and owners, but no one returned messages or could make time to help. Would never go back and do not recommend.

Feb 07, 2024

Yikes. This was the worst costumer service I have experience. I had called ahead and spoken to Ben. When I arrived, Ben ignored me when I came in. After a few minutes I asked if I was in the right place. He clearly let me know I was I inconveniencing him. He begrudgingly looked at my car damage and gave an estimate. When I asked about scheduling the repairs he again seemed put out. I mentioned that he did not seem interested in my business. I left and went to a neighboring body shop where I was greeted by a delightful young man who took a look and quoted me 1/3 the cost Ben gave me. Needless to say, that shop has a new customer and Peterson’s needs to teach customer service to their employees. Shameful.

Feb 07, 2023

After pre-paying for services 3 months in advance while we waiting for an available appointment, we were up charged another $345 for additional services needed a week into fixing our car. Matt & Kevin Tyler (the manager) were not willing to work with us and accept a check from the people who hit our car since they paid for it out of their pocket, due to company policy. Since this check was made out to them and not us, we had to pay for it personally. They were unwilling to accept the check or sign it over to us. They were unwilling to assist in any way.

Feb 07, 2023

Brian was super helpful doing what he could for me right before he closed! Great service

Feb 07, 2023

De lo mejor

Feb 07, 2023

Kudos to Brian who was able to remove some stuck on grease on my back side fender! After a small vehicle incident in the garage which left some stuck on residue along with an almost invisible scratch and minimal dent, he quoted a price to repair those back to 'perfection' but it was out of this world $$$$! I can live the above as we're never selling the car and it's only visible if you get close and know where to look. But thank you Brian - we tried to remove that gunk w/no success.

Feb 07, 2023

The repairs were done in a timely manner. They had to order a new hitch receiver because of the accident and being rear ended. At the time that we had to use the new hitch and we took it out of the box, it was the wrong size. We went back to Peterson and told them about the problem and all they could say is that it was past 30 days. This is a part that was order by them and they would not warranty it. The part was around $300.00 and this should be taken care of, because this was something that they did. Most of the businesses would cover their mistakes. Chuck

Feb 07, 2023

They get the job done and are professionals at what they do. No run around and they keep their word. Sometimes shops like to promise something just to get your car in and then you wait for ever to get it fixed. This shop is different and say it how it is long or short repair times. I took 3 cars there for major repairs and was happy with the result.

Feb 07, 2022

Arrived for an estimate for body damage repair. Told the service consultants what I needed, he was very thorough and explained each detail of what needed to be done and when they would be able to begin repairs. Another RAM  Service deserving 5 ⭐⭐⭐⭐⭐

Feb 07, 2022

Great bunch of guy !!! I would use them again.

Feb 07, 2022

Great service

Feb 07, 2022

Great service and very helpful with insurance questions.

Feb 07, 2022

They did do good work and were professional only issue is it took them two weeks to fix my truck and it should of only taken 2-3 days...yes they did let me know of the delay.

Feb 07, 2022

Very good service. Easy to deal with. My car looks great.