Pep Boys

Jan 31, 2025

First time I have been to this location. I scheduled an appointment online and dropped off my car early on Saturday. Needed an oil change. Within a few hours I got a call and text that my car was ready and nothing further needed to be addressed during this visit. Speaking with the gentleman who checked me in and rang me up said he was understaffed and was busy all day. I didn't expect my car to ve done until Sunday but I'm happy they were able to get the work done. To anyone from Pep Boys Corporate office reading this, get your shit together and start beefing up your staff and support your locations. It blows my mind that a car service/repair shop of this caliber and the money you make, you would think you would reinvest in your staff/team/employees at the shop level to support them.

Jan 31, 2025

I came in without an appointment to check if my tire had a nail in it, and it did. Jose and Omar were very kind and quickly patched up my tire for me in less than 20 minutes. I am very grateful and would come back for any tire issues in the future. Thank you pep boys!!

Jan 31, 2025

Very great service

Jan 24, 2025

Best customer service ever!!!! Super quick

Jan 24, 2025

Brought my car here because my check engine light was on and paid 800 dollars for who knows what. I have now brought my car back as instructed by calling to get it checked for the FOURTH time because the light is back on and they have still not fixed it but they have scammed me into paying for it and have now not fixed it for the fourth time. This time though I spoke to a different person who was rude and didn’t know the situation and proceeded to ask me to leave my car as it takes them hours on hours to just read the code on my car that I paid 800 to be fixed and have brought it back now many times and they do nothing but have taken my money.

Jan 24, 2025

Super chill came in to get my oil change done and was in and out in an hour!

Jan 17, 2025

Excellent and professional service. Was quick in and out, just need to schedule online. Answered my questions with a friendly manner. Strongly recommend this location

Jan 07, 2025

Booked appointment online for oil change and new tires. Great service. Price matched best deal for tires and paid less. In and put in 2 hours. Gave maintenance recommendations for next visit. Staff very friendly and helpful.

Jan 07, 2025

Buen trato y atención inmediata

Jan 07, 2025

Dropped my car off to get a set of new tires. When I picked up my car, I was just pulling out of my parking space, when I realized something is wrong. My front right tire was completely flat. Those guys had me drive my car up to the bay. I didn't like the idea of driving on completely flat tire. They replaced the stem valve and the tire appears to be holding air. The manager had the mechanics check the other valves. You would think after that they would check the psi as well. I've never left with new tires and not be even or within 1 psi. I was between 32 and 38.

Jan 07, 2025

I am thrilled with the tires I purchased at Pep Boys. I have a newer BMW and went to the dealer for a slow leak in my passenger rear tire. They advised I had a nail and it could not be repaired due to the tire being a run flat. They gave me a price to replace the tire and I was floored as to the cost. I took my car out of the dealer without being repaired then took it to Pep Boys where I purchased the same tire for a significant savings. Great job!! Update 12/23/2024 I picked up a nail in my right rear tire and Pep Boys ordered me a replacement as they are run flats and I had purchased the road hazard warranty. So far so good. Thank you.

Jan 07, 2025

There was no communication on the full scope of the issue with the vehicle. The work that was done was a waste and was not warrantied as previously communicated. I am disappointed, but the Brandon location also did work that was unnecessary so it looks like it is a trend with this company. I would avoid.

Jan 07, 2025

When there on Saturday, 7 Dec 2024. I needed to get my tire patched because there was a screw in the center of the tread. I was happy they could get me in the same day, but I can't say I am pleased with the attention to detail. It was a simple job, but they left lubricant on the outer part of my rims and did not put my custom metal valve stem cap back on my valve. If it was a cheap plastic one, it really wouldn't be an issue, but it was a matching set of custom metal caps for all 4 tires. I went back on 9 Dec to see if they had my valve stem cap. The guy working the desk did make an effort to check around for it but couldn't locate it. Since a couple days went by, I'm sure it just got tossed out. In the end, I would prefer to be treated like a customer, and not a number. How can I trust the workmanship of patching my tired if the technician can't use a rag to wipe down my rim, and put my valve stem cap back on my vehicle. I try to support my local businesses but little things like this make it difficult. Tire Kingdom is just up the road so I will try there for my next tire issue or change.

Dec 07, 2024

Came for a “Free Engine Light Code Pull Service Package” then they proceed to tell me it will be $99??? $99 just to plug something in to my car and tell me what the issue could be if there is one lol that is highway robbery. Maybe don’t offer free deals on your website if it’s a blatant lie

Dec 07, 2024

Excelente servicio de los mecánicos sobre todo José R muy buen trato y servicio de excelencia gracias por todo aquí tienen otra cliente ! Súper recomendado

Dec 07, 2024

Excelente servicio y rápido

Dec 07, 2024

Fui a cojerle un ponche a una goma me dijeron 3 horas, a las tres horas llame y me dijeron 45 mn más ,a las dos horas fui sin que me llamaran y me dicen k no podían arreglarme la goma por x motivos ,5 horas para k no resolvieran nada ,muy mal trabajo

Dec 07, 2024

Professional staff and reasonable prices.

Dec 07, 2024

These guys were extremely kind and helpful! Great service & didn’t have to wait as long as I thought I would. Thank you again!!!

Nov 07, 2024

Awesome service. Very willing to find out what wrong with tire and get fixed.

Nov 07, 2024

Customer service was great Jose made sure everything was taken care of and did it fast

Nov 07, 2024

Everytime I come here Jose is very clear with what my car needs, prices are fair but, the people makes you feel like home

Nov 07, 2024

Great experience! Service was excellent and was able to get my brake light fixed right away!

Nov 07, 2024

Really appreciate your hours and being able to take my boyfriend so soon, for Jose’s patience and advice and always for your overall considerate, kind and helpful attitude

Nov 07, 2024

Worst Pep Boys in Tampa, they feel as if they own the shop. Pooor customer service, they don’t care about your time, terrible communication and very rude!

Oct 07, 2024

Fritz is cool

Oct 07, 2024

Great service time Went in without an appointment got serviced right away. Fritz was amazing ❤️

Oct 07, 2024

The attitude of the supervisor or manager is disastrous, he has very little empathy, I don't know how this man is the face of this establishment, he has zero customer service skills and I am referring to Fritz

Oct 07, 2024

Apparently the price they quote you for a set of new tires doesn’t include the LABOR to install them. Had no choice but to go here due to punctured tire, won’t happen again.

Oct 07, 2024

I had a terrible experience at this Pep Boys. They didn’t fix the original problem with my car, and on top of that, they actually broke other parts of my car while trying to fix it. Their work was sloppy, and they clearly didn’t pay attention to what they were doing. When I went back to talk to them about all the damage they caused, they didn’t care at all and didn’t even try to make things right. If you want your car to come out in worse shape than it went in, then go here. Otherwise, take your car somewhere else.

Oct 07, 2024

Manager told me it would be 323 for 2 new tires out the door before tax and then hit me with a 69 dollar installation fee after the fact but what can you do 6 hours from home

Oct 07, 2024

Service here is terrible. Staff here doesn't communicate anything. Had to get my window motor fixed on my drivers side. Got the referral from the actual warranty company. I come here, gave them the keys and waited. About a half an hour to 40mins later. One of the workers tells me that when they contacted the warranty company, they said I wasn't on it. I called the warranty company that provided me with the referral to be here, they were confused. Come to find out, they didn't give the warranty company correct information. When that got squared away, I was sitting and waiting for an hour, almost, two hours and some change. I saw people come and go, as well as the time. So I decided to ask how much longer it was going to take. Another worker then tells me I have to wait, two more hours. That the warranty people haven't even submitted payment yet. I'm just confused at the fact that I had been here more than 3 hours and no update on what's going on or anything. Worse service I've ever had at a shop. I will never come back here again. I also saw them with other customers. They don't work well with others. Have ugly attitudes like they don't want to be there. I don't see any initiative to want to help the customers. Just there to barely do the job right.

Oct 07, 2024

The best pep boys location I’ve ever been to. Terence was extremely honest and professional.

Oct 07, 2024

They were incredibly helpful and were able to figure out why my car wasn’t starting. Jose at the front was super nice to me and they got my car done in a very timely manner on such a busy day without an appointment!

Oct 07, 2024

This place scheduled my service appt for 10 am Saturday, just so when I get there at that time (10:05), they told me there’s 3 cars ahead of me. It’s like this place doesn’t know what the term “appointment” means