Pep Boys
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Review highlights
"Fast and correct diagnosis of my problem. Good to see Pep Boys customer service recovered!"
"The service is great and they give you free coffee while you wait"
"Slow service check in take 30 minute to check in when only 2 customer in front."
Overview
Categories
Tire shop, Auto repair shop, Oil change service
Directions
2730 Story Rd
San Jose, CA, 95127
Phone number
Call: +1 408-254-7022Website
View websiteHours
Sunday
9:00 AM - 6:00 PM
Monday
8:00 AM - 7:00 PM
Tuesday
8:00 AM - 7:00 PM
Wednesday
8:00 AM - 7:00 PM
Thursday
8:00 AM - 7:00 PM
Friday
8:00 AM - 7:00 PM
Saturday
8:00 AM - 7:00 PM
Description
Visit your local Pep Boys Auto Service & Tire Shop at 2730 E Story Road, San Jose, CA, 95127 for expert tire services and all your car, truck, or SUV needs. We specialize in new tires, tire repair, and tire replacement, offering same-day services to keep you safely on the road. Our certified technicians also provide comprehensive auto repair and maintenance, including oil changes, brake repair, battery replacement, inspections, and more. We proudly service hybrid and electric vehicles, making us your trusted local tire shop and auto care center. With over 100 years of experience, you can count on Pep Boys for reliable, professional service. Call or book an appointment today!
Services
Reviews (27)
Jan 31, 2025
Amables, profesional, rapido
Jan 30, 2025
Great customer service, the staff and the technician were very friendly. They covered my car's leather seat and the steering wheel, so my car's cleanliness was preserved after the service is done.
Jan 23, 2025
the people were nice and helpful got my car serviced in good timing.
Jan 16, 2025
i ordered tire online and made an appointment with San Jose Shop on Story Road. I showed up online and Pepboys Employee Bacon helped me with the replacement of the tire. Bacon was very friendly and great customer service. Highly recommended this shop for your tire needs
Jan 06, 2025
One thing is the receipt paper to blurred I can't read it and they didn't tell me or give date to come back for another change oil
Jan 06, 2025
Quick and very thorough 4 tire change with alignment. Everyone was very helpful. Can't recommend enough
Jan 06, 2025
The guys working Sunday 12/15/24 left the service side unattended/open while they all went to get snacks at the liquor store. Pretty wild to me, and shows the people they have working there. Would not trust my cars there
Jan 06, 2025
The only thing that I would recommend a print out when a diagnostic is done.
Jan 06, 2025
great service and very accommodating..
Jan 06, 2025
Daniel gave me 👍 customer service!!
Jan 06, 2025
Pep Boys provided great service in a timely fashion and I appreciate them repairing my tire for free. Thanks Pep Boys!!👍🏻
Dec 06, 2024
AVOID. The people who help you are trying to sell you a tire. I went for a tire rotation and alignment and they told me I had issues with my tire so I need to get a new tire to get a rotation.. I went to 3 other stores and they said I don't need to replace my tire lol. If you want to spend more money then you need to then go here. Go to a reputable local tire shop. They don't care about helping customer problems, they just care about selling a tire.
Dec 06, 2024
Affordable service and nice people.
Dec 06, 2024
Got a bad oil change on my Vw from a 10 min type oil change shop in fremont. Long story short Anthony , Andy and the whole pep boys crew were very helpful at guiding me through the process in getting my car fixed from this unscrupulous fremont oil change business that nearly ruined my engine.I would have never known how to protect my consumer rights in this situation I experienced. In the end I will be getting all my car work at Pep boys just based on the fact the workers are honest. The fact they are local and part of the community in this area is really reassuring, good neighbors.
Dec 06, 2024
I had scheduled an appointment on Wednesday 11/27/2024 at 1:30pm for my tires to be replaced. The check in process went well, but when I returned to pick up my car. I noticed my rims scratched up and had some grease smeared. My vehicle was serviced by Zoe. I reported to the pep boys employee Daniel. He informed me that the manager wasn't working. To come back Saturday(11/30/2024). when the manager is present to resolve the issue. I will update if my rims were taken care of or not.
Dec 06, 2024
If you can find anywhere else to get your work done.
Dec 06, 2024
The staff are friendly and knowledgeable. They do a good job of keeping the customer informed of their car's progress. The prices are reasonable, and the easily found coupons are helpful.
Dec 06, 2024
The tall African American guy is costing the owner money by refusing Uber Inspections, claiming he's all out of forms and refusing to print one out for me. 11/09/2024 4:10 PM
Dec 06, 2024
The worse company to change tires personal racist, they have a personality not professional for customer service
Nov 06, 2024
GOOD WORK ON TIME 🏌️♂️
Nov 06, 2024
My overall experience was great, and the service was awesome!!!
Nov 06, 2024
Quick and easy service.
Oct 06, 2024
Please is OK to wait. TV not loud and desks with power outlets. Oil change done in 1 hour.
Sep 06, 2024
Daniel was fantastic today! I got there at 8am and he was the only individual who was present. He did a fantastic job at updating me on my car as the techs were running a bit late today. I definitely was impressed by the way Daniel juggled phone calls, face to face clients, and partnering with techs. Thank you Daniel for your amazing work!
Sep 06, 2024
Fast
Sep 06, 2024
Clean waiting room, polite and friendly staff.
Sep 06, 2024
Good Customers service