Pep Boys

Feb 05, 2025

If you're looking for a solid place to get your car worked on, let me tell you about the Pep Boys at 3510 North Ranch Drive. Seriously, this place is a gem! I recently enjoyed working with John Robinson, but I can't say enough good things about him. Right from the start, John made me feel right at home. He's one of those guys who goes the extra mile to ensure you're confident in the service you're getting and utterly comfortable with everything going on with your car. You know that feeling when you're unsure what's happening under the hood? John takes the time to explain things in a super easy way. It's like having a car guru right there with you! Not to mention, he's as kind as they come. John genuinely cares about his customers, and it shows. Whether answering all my random questions or just chatting about life while my car was being worked on, he made the whole experience enjoyable. I left feeling relieved about my repairs and impressed by how much knowledge he shared. So, if you ever need car repairs, check out this location and ask for John Robinson. I guarantee he'll make your visit worthwhile and stress-free!

Jan 30, 2025

ATTENTION!!! They damaged my car's engine after 25,000 miles during an oil change. Unbelievable, but they did it, I have reports that prove it. THE WORST OF ALL, is that they don't want to take responsibility.

Jan 30, 2025

Always glad to get my car serviced here. Services were provided in a timely manner.

Jan 30, 2025

On 11/27/24, I took my car (2023 KIA Sorento) to Pep Boys at 3510, N Rancho Dr, ste 150 for an oil change. The next day, the engine and oil warning lights came on, and the car started malfunctioning. The dealership later confirmed that the engine was damaged during the oil change at Pep Boys, with repair costs estimated at $8,000. Pep Boys refuses to take responsibility, leaving me with significant expenses.

Jan 30, 2025

Terrible service

Dec 06, 2024

My dad (88 years old) went for an oil change and he was very pleased, Jesus was professional and had great customer service.

Dec 06, 2024

Came in for an inspection for uber and John helped me out. Real helpful and kind! Would definitely come back for the great customer service.

Dec 06, 2024

Great experience! I had a list of repairs and car was ready for pick in a few hours. Friendly staff.

Dec 06, 2024

Had an appointment! Arrived early and was handled with care. Thank you to John and his team!!

Dec 06, 2024

Made an appointment at the Pep Boys on 3510 N Rancho Dr. I noted that we had an error code P0301 which was a cylinder 1 misfire. We had changed the spark plugs, coils and used a fuel injector cleaner prior to our visit, to see if that would help. So we decided to have them do the diagnostic for $99 to pin point what was causing the error code. When we got the call, they said it was the spark plugs and coils. We told them that those were changed less than 2 months ago. We even tried switching coils and spark plugs, still kept getting Cylinder 1 misfire. They said we would need new spark plugs, wires and a fuel injector cleaning with the machine. They quoted us $857, we told him that we can do the spark plugs and coils ourselves. So we ended up paying almost $300, for the diagnostic test and fuel injector cleaning service. We then called the Pep Boys on Simmons and Ulysses explained the process of a diagnostic and how they do a fuel injector cleaning. He was very knowledgeable. When we asked if they found any other issues with the car, they said no we only got the code P0301, which is usually free. We asked if they checked for leaks or any of the other things they check with a paid service. He said No, there was no code. So I ended up paying $99 to get my code pulled and $149 plus change to get the injectors cleaned. Car still has engine light on, same code is there and still kind of sputters. Even though we replaced the spark plugs and coils when we got the car home. Left a message for the manager, but recieved no call back, ended up corporate and opened a case. We just want the services that we paid for to be.done correctly or a refund. Next call will be to the Better Buisness Burou. Horrible experience and that location was my got to spot. May have to try a different location next time, maybe Simmons.

Dec 06, 2024

Very informative and helpful.

Nov 06, 2024

Amazing service

Nov 06, 2024

DON'T COME HERE!! I took my work van to have tires and brakes done. I had to have the van towed back to the location because the brakes started making noise, and they found that one of the caliper bolts was not tightened. I returned a few days later because I had a squeak in the front end. They had me make an appointment for the next day, then took my van in the shop for less than a half hour, and told me they sprayed grease on the brakes to stop the squeak. The squeak returned later that day. I have now brought my van to a separate Pep Boys location, and they found a failed wheel bearing. This Pep Boys location on Rancho is not a reliable shop. Their poor work and disregard for their customers is flat out dangerous. DON'T GO TO THIS PEP BOYS.

Nov 06, 2024

Efficient. Great work.

Nov 06, 2024

Excellent place to inspect and repair your car. Very friendly staff.

Nov 06, 2024

Excellent service. John was great.

Nov 06, 2024

Excellent service. Was able to do a walk in and get service right away. Will definitely come back!

Nov 06, 2024

Fast service!

Nov 06, 2024

Good experience with Jesus thank u for ur great service:)

Nov 06, 2024

Good service and very helpful people. Most of all honest.

Nov 06, 2024

Got some tires mounted again. John and his guys were great to deal with as always. This is my tire shop !

Nov 06, 2024

Great customer service highly recommended

Nov 06, 2024

Great customer service! In and out would recommend.

Nov 06, 2024

My experience was great John was excellent both times I came,fast and on point

Nov 06, 2024

My second time at this Pep Boys location and once again.. I am very pleased with the service. Shout out to you Jesus for being amazing :⁠-⁠)

Nov 06, 2024

Only. Place I go

Nov 06, 2024

PepBoys at 3510 Rancho was great, they serviced me right away and everything was done within 5 minutes. Couldn’t recommend more!

Nov 06, 2024

Quick and reliable service.

Nov 06, 2024

very friendly people, faster services and very good prices

Oct 06, 2024

Great service! Friendly employees and fast service!

Oct 06, 2024

My experiences at this Pep boys have been nothing but stellar, the staff here is always very kind and very helpful. I just recently came here to for help with my tires and Diane was wonderful and incredibly helpful. I couldn't have asked for a more pleasant experience.

Oct 06, 2024

PLEASE READ !!!! Do Not take your vehicle to this location no matter what!!! They have a tech that wanted to fight me because I asked on the phone when my car would be completed. He then sabotaged my car causing coolant to pour out of the car while driving because he was mad. This could have been catastrophic to the vehicle as well as a dangerous to myself driving the car. The tech is still working at this location may work on your car. I advised and tried to resolve with corporate managers over several months only to have them not care at all and only returned my calls after I continued to contact them weekly. They could care less about me and this horrible experience and only concerned about closing the file twice and I continued to reopen and it seems as if I was bothering them because they had to call me back. I was offered a free oil change at first and later it would be $200 Pep Boys gift card both of which I declined. I could list all their after dealing with several layers of Pep Boys management I would say the problem is systemic so nothing will ever be done about it. Bring your business any place other than here. This is also the first review I have done so others are aware and that Pep Boys may want to eliminate these employees for their action.I really can't be the only one that has had a negative experience that was handled poorly by this management. From the very start I was made to feel that I was wrong or did something wrong when in fact it was Pep Boys at every level that just fails !!!

Oct 06, 2024

Sir john was very helpful with my lyft inspection,would reccomend this shop to my friends and famiky