Pep Boys

Feb 06, 2025

-before rotation i asked the store manager Ben to have the best tires put up front. He said “we rotate back to front unless a customer asks for a cross rotation or something else” I asked again for the best tires to be up front. He said he would be back, Ben went to the bay and came back 10mins later. I asked if the best tires were put up front? He came back and said nothing to me. -It was time for me to cash out and my tire repair should be free because of road hazard warranty. The advisor gave me a price. I told him about my warranty. Pulling up the warranty took almost 10 mins and I offered to provide him the warranty information I have and 2x in which he declined. -while I was waiting I told Ben the store manager said that the tech marked my battery health as fine but didn’t check it. Ben said “he (the tech) checked the battery after he closed out my inspection form” I asked why would that be allowed? He should check the items and then close out the form? I told him again that the tech never checked my battery. Ben said “oh, but I have a video that he rotated your tires” I asked if the best were up front (this is now the 3rd time I nicely asked) Ben said “he rotated back to front and they were already out on the car when I got back there. Plus he’d have to check the tire tread and “all that” to figure out which ones are best to go up front.” I said “you were in the back though” he said he went to the bay to tell the tech Tristen to make sure he resets the electronic warning message so I don’t receive a low tire pressure on the front tire now. So what he’s telling me is that the tires that are marked 7/32 for all four is a lie because the tech never checked my tire tread and the manager lied about having a video OR he doesn’t care about actually honoring a customers simple request. Either way it doesn’t look good for the store. -An older male advisor said he would check the battery health since the tech didn’t do it. The advisor came back 5 mins later and said the battery would have to be pulled to check the health because he couldn’t get to the posts. This is another lie because I know maybe 4 things about cars and I easily checked my battery health about a year ago before I jumped it. I never got an answer about the alignment check I requested be done while making the appt. This has to be the worst store in the valley because they appear to allow the minimum to be done and I pray they don’t hurt someone by not repairing a car properly. I have zero faith that the patch was even completed properly.

Jan 24, 2025

**BEWARE** I've been a loyal customer for almost 10 years and they have lost my business. I needed my brakes and rotars changed and some other 165k services on a 06 CHEVY COLORADO. I was quoted 670 and 3 days later my total was almost 1200 because they said they had to remove my axle to change a rotar. I still have yet to find a video that requires this. Not only did they charge me almost $1200, they left my car a complete mess and had close to bo professionalism what taking care of my vehicle. Just scammy trash service.

Jan 07, 2025

Ben was amazing! He changed out my headlight in record time! The whole process from me calling to see if they could, getting there, getting it done and leaving was maybe 20 minutes. 100/10 service!!

Jan 07, 2025

Everyone at this location is great, prices are fair and i always leave happy with the service i get there. Thank you!

Dec 07, 2024

Don't come over here for the Lyft inspection. Limited schedule, ONLY 4PM TO 5PM and not even like that wanted to assist you, avoidance attitude, and the last excuse was the printer got broken...they are not Pep Boys, they are Lethargic Boys 🍁🚬

Dec 07, 2024

Had lyft rental and they was fast. Knowledgeable and very friendly

Dec 07, 2024

Overall service was great. The problem was they didn't have the premium parts that I requested.

Nov 07, 2024

Absolute worst shop! Had an issue with our SUV so we brought it into this shop. We were traveling through on our way back to Arizona and we really didn’t have a choice to take it anywhere else. Big, big regret. They quoted me one price and then when I went to pay it was almost twice as much as they quoted me. The manager Ben was a complete jerk and would not even listen to my concerns and told me next time I should go to Walmart. I told him I was going to call Pep Boys corporate and he said “go ahead, they won’t do anything”. I thought that was crazy. But he was absolutely right. I’ve called Pep Boys corporate three different times and the district manager Jamie was supposed to call me back three different times and never did. They don’t care about their customers at all. This shop mis quotes you on price and makes you pay twice as much as anywhere else and treats their customers like complete garbage both at the store and at the corporate level. Do not do business with this shop

Nov 07, 2024

Asked for a battery replacement and was told to go somewhere else. Amazing.

Nov 07, 2024

The Master Technician, Gabe, was amazing to me. Instead of going the most expensive route, he looked for alternative solutions that ended up costing less to repair.

Oct 07, 2024

Awesome place! I was quoted about $1,300 at a different place, came to pep boys and met John who showed me everything and did his best to save me the most money. A $1,300 repair turned into a $960 repair. They have great coupons, that brake coupon came in handy coming in at $50 off. And the best part, my car stops when I hit the brakes now!

Oct 07, 2024

Jon is flat out the best. Helpful, kind, knowledgeable, honest. He displayed all of these traits and more. Store and restrooms are clean as well. To sum this up in one word, Paragon.

Oct 07, 2024

They were very clear on explaining what was wrong and didn’t pressure me into fixing anything. They were also very efficient in fixing what I needed fixed.

Sep 07, 2024

Absolutely, great customer Service here at this Sahara location!

Sep 07, 2024

Excellen work

Sep 07, 2024

Jon, was very helpful, although I was an hour early for my appointment, he managed to get me in and out of there! Great service, and they always treat me good here, this is my to go spot for my oil change! Thank you, you all have a good day!

Sep 07, 2024

Very nice I will be back

Aug 07, 2024

I made an appt for service. The website asked me to select a service. I scrolled down and put a check on the rideshare inspection service. I got a reminder text and everything. I took off work to arrive early for my appt. I was informed that they no longer do inspections at that location. He suggested the store on Nellis Ave. I went there and was in and out quickly. I was telling a staff member there what happened at the Sahara store and he said he didn't know they stopped. So the staff member at the Sahara location was the only one who knew. The website didn't even know. That's pretty bad.

Aug 07, 2024

Nice guys at counter. Things went smoothly.

Aug 07, 2024

Super nice people and efficient work!

Aug 07, 2024

The manager is horrible person

Jul 07, 2024

Ever body was very helpful

Jul 07, 2024

New manager Ben and assistant manager Jonathan are awesome! Spent over $800 on 4 BF Goodrich Advantage Control tires 1.5 years ago, tires are practically brand new tread wise, picked up a screw yesterday. They replaced the tire with a brand new one, prorated it: $55 total. This tire new total is $224! Always purchase the Pep Boys Road Hazard warranty, especially for expensive new tires, pays for itself! The streets of Las Vegas melt your tires in the summer, and there are nails and screws everywhere! My Mom has a brand new Honda, 5 nails in 14 months, and she lives in affluent Summerlin, with good roads, not me in the central valley! These guys at Pep Boys ALWAYS treat me right and don't try to take advantage of you! They're honest and trustworthy, a rare find in car care! Thanks again guys! I'm a customer for life!

Jul 07, 2024

This PEP Boys has been a go to for me for 15 years. As a rideshare driver, I know quality. Ben is super kind.

Jul 07, 2024

Always enjoyed the service this Pep Boys has to offer. The team is fast & attentive, even without an appointment.

Jul 07, 2024

Thank you Jonathan for your help with us today!!!! Really appreciated you and staff!

Jun 07, 2024

Buenos días. Pudiera decirme si pueden detectar el sensor TPMS que está malo en mi Camry 2016,de ser así pudiera darme un presupuesto.

Jun 07, 2024

I took my 1983 Mercedes 240d in for oil change & New tires they were awesome it was done on time and less expense then I figured everyone was so nice, waiting for the service guy to get help in the beginning of the process was a little longer but they made it happen, I really appreciate the hard work!! They are just simply good folks in my opinion.

Jun 07, 2024

Lucas is the best, quick on response, definitely to see him. He is the guy

Jun 07, 2024

They don’t know what they are doing. Charged me $600 to fix my AC and problem still not fixed. Went back twice and still not fixed 🤬🤬🤬🤬