Pep Boys
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Review highlights
"Quicker, faster service, they will get you in and out in a flash. Thank you pep boys."
"Good service with honest staff highly recommend!"
"Service manager very unprofessional quoted 1.5, hours for work."
Overview
Categories
Tire shop, Auto repair shop, Oil change service
Directions
5615 E Kings Canyon Rd
Fresno, CA, 93727
Phone number
Call: +1 559-251-6600Website
View websiteHours
Sunday
9:00 AM - 6:00 PM
Monday
8:00 AM - 7:00 PM
Tuesday
8:00 AM - 7:00 PM
Wednesday
8:00 AM - 7:00 PM
Thursday
8:00 AM - 7:00 PM
Friday
8:00 AM - 7:00 PM
Saturday
8:00 AM - 7:00 PM
Description
Visit your local Pep Boys Auto Service & Tire Shop at 5615 E Kings Canyon Rd, Fresno, CA, 93727 for expert tire services and all your car, truck, or SUV needs. We specialize in new tires, tire repair, and tire replacement, offering same-day services to keep you safely on the road. Our certified technicians also provide comprehensive auto repair and maintenance, including oil changes, brake repair, battery replacement, inspections, and more. We proudly service hybrid and electric vehicles, making us your trusted local tire shop and auto care center. With over 100 years of experience, you can count on Pep Boys for reliable, professional service. Call or book an appointment today!
Services
Reviews (35)
Feb 06, 2025
Always trying to scam charging extremely high and recommending things that make no sense. Unprofessional disgusting behavior. Brought my own part once and they still charged me for the part even when I provided it. Les Schwab is 5 minutes away I recommend them they are way better and don’t act like goofballs. Plus they have vending machines and a nice waiting room. Much better than these scammers.
Feb 06, 2025
I had a great experience Thanks to Vanessa and Mark
Feb 02, 2025
Mark, the Service Manager, was filling in at the front counter, and was amazing. He answered all my questions, and helped me qualify for a new set of Cooper tires along with my oil change. My car is so happy!
Jan 31, 2025
Mark is awesome fast and honest did great job on the car
Jan 31, 2025
Mui bien gracias por su trabajo
Jan 24, 2025
Appointment made it convenient for me to schedule my time. Work done professionally.
Jan 24, 2025
Super fast service, I blinked and it was done!
Jan 24, 2025
Tim and Mark were very friendly and nice. Had a pleasant experience. Would highly recommend them ☺️
Jan 10, 2025
Really appreciated Mark’s help and flexibility with getting my car serviced. He was extremely helpful in understanding the issue and the service was done with a lot of care. The communication from the service team was also really helpful.
Jan 07, 2025
This place tried to charge me $380 dollars to replace a coolant reservoir. Charged me $40 for a diagnostic, but couldn’t complete because I needed a new coolant reservoir first. Guess what….they still charged me for a diagnostic that never happened. Stay away from this place. Go to AutoZone first, it’s across the street from here. You will get better help.
Dec 07, 2024
Always get me in and out in timely matter
Dec 07, 2024
Easy to schedule an appointment online. I was helped right away at appointment time and brake service was done on time and was done right. Text notifications keep me informed on service status.
Dec 07, 2024
I bought tires online and scheduled an 8AM service. Price of tires were fine. My interaction with the staff was fine. My only gripe was how long it took - 4.5 hours! I think there were only two individuals working and a third in the front. On another occasion I did an alignment, it took 2.5 hours. I then needed a camber bolt which they did not have in stock. Took another 2 hours to get it delivered, installed, and realigned. All this is to say, if you value your time I suggest you go somewhere else. For comparison, I got tires at America's Tires, 8AM appointment, I was in/out in 45 minutes.
Dec 07, 2024
They told me they are close at 5:30 when the closing time was 6
Dec 07, 2024
Very bad experience with the Pep Boys at 5615 E kings Canyon Fresno CA
Dec 07, 2024
We appreciate Marks customer service and transparency in purchasing our tires. He was a great help!
Nov 07, 2024
I went in for a wheel alignment check and inquired about a dash light. The MAN at reception told me that my car was not able to be inspected after I told him that it had the oil pressure light on. He went to the extent of telling me my car was going to blow up I drove it home very rude and not helpful at all.
Nov 07, 2024
Simply inspection for uber. The guy front desk. He said 10 to 15 minutes. But the guy he keep busy his phone.. & waiting almost 1 hour with out chair to sit and no ac..
Nov 07, 2024
Very good customer service highly recommend
Nov 07, 2024
Very unprofessional they wouldn't even check out one of my tire after my siblings ran over a pot hole, since he is sooo professional without looking he just assume I have a crack rim. Would not recommend this place to anyone, I would rather support the smaller shop they actually help people in needs.
Oct 07, 2024
All the years I have lived here in Fresno and all the mechanic shops I have been too pep boys was really helpful. Just cause I am a women sometimes men mechanics can make you feel dumb incompetent. Pep boys did not make me feel that way for me it was a good experience and I will be a regular customer
Oct 07, 2024
Have to withdraw my 5-star review from a month ago. I've been swindled. Tim is a crook. Was a pleasure and easy having an oil change and new brake pads installed with Mark. About 2 weeks later I ran over a nail and decided to have the front tires replaced. It was Tim that oversaw the service this time around; boy was his demeanor unwelcoming and unprofessional. I guess I asked some dumb questions and got some of the verbiage wrong.. He would just stare at me like I was an idiot, waiting for me to fill in the blanks, not at all taking the initiative to inform with actuality, total opposite of Mark. A few days later my tire light on the dashboard was on despite them being at proper PSI, and my radiator began to leak again.. Granted, the radiator was already compromised, but Mark assured me it would hold up a couple more months from the prior visit. Tim also alleged the wheel struts to be bent / leaking. I have another, independent shop servicing my car right now; they inform me the struts are fine. I feel like Tim was just trying to take advantage of me, and get me to spend more on my Pep Boys credit card. Don't let Tim near your car. If you're the owner reading this, I think you're better off without him. To motorists, if you have to go to a pep boys, go to a different location.
Sep 07, 2024
Excellent customer service by the entire team and they were flexible to get me in early and was done within the time they promised.
Sep 07, 2024
Excellent service! Friendly and helpful.
Sep 07, 2024
Great Customer Service and Great at Performing Diagnosis
Sep 07, 2024
Great Job and they got the parts that were needed! And they call you to let you know it ready! John 3: 15 and16 Thanks
Aug 07, 2024
6 hours for an oil change when I showed up early with an appointment is ridiculous Edit: I needed my truck back for my shift as it wasn't completed, and took it in the following day and it's been another 4 hours.
Aug 07, 2024
Great customer service. My car runs so much better. Great PepBoys experience
Aug 07, 2024
If I could rate my experience here I would rate it a zero. One of their mechanics messed up and inserted the WRONG key into my ignition. At first they were able to correctly insert the right key and drive my car up into their bay. However, when they finished the oil change, the mechanic inserted the wrong key, forcing it into the ignition and tried to start it up. This caused the key to be stuck inside the ignition. I spoke to their store manager Mark Cypert. He told me that it was my fault for not telling them about the two keys I had. It is common sense, when a key doesn’t fit it won’t click. The only reason why it got stuck was because they forced it in. This is negligence on their part. Mark told me that they cannot do anything about it but to contact a locksmith. I was told that I would have to pay even though it was their mistake. Absolutely unacceptable. DO NOT have your vehicle serviced here if you do not want the same thing to happen to you.
Aug 07, 2024
Incredible customer service and quick work. I highly highly recommend taking your vehicle here!
Aug 07, 2024
Quicker, faster service, they will get you in and out in a flash. Thank you pep boys.
Aug 07, 2024
They we're awesome. Gave me a discount fast friendly service
Aug 07, 2024
Worst customer service I've ever experienced. I've been a devout Pep Boys customer with a Pep Boys credit card for over 30 years.The manager/Mark didn't acknowledged my presence, and when I tried to talk to him he acted like he couldn't understand simple English. Pep Boys have become an inferior business due to rude unAmerican employees with bad manners! Not like it used to be. USA! USA! USA!
Jul 07, 2024
I had an urgent maintenance issue on tires and brakes, and Mark the manager took care of me promptly, professionally, and with good humor. Highly recommended!!
Jul 07, 2024
It was 100 degrees outside and the building was hotter than the outside. Staff had fans and a portable AC on them but left the customers to suffer without any kind of cooling. Id would rather much had a fan than the TV that was provided. Dont bring your vehicle in if you plan to wait for it, you'll get baked from the heat of the store. Other than that, everything else was fine.