Pep Boys

Feb 05, 2025

Friendly and helpful staff.

Feb 03, 2025

They were very busy so I appreciate that they were able to get me in and out for a simple test.

Feb 02, 2025

★★★★★ Amazing Service at Pep Boys! I recently had a fantastic experience at Pep Boys. The staff was incredibly friendly and helpful. Especially the front desk! Got my car in quickly. They explained everything clearly, and they didn't try to upsell me on anything I didn't need. The repair was done efficiently, and my car is running perfectly again. But what really impressed me was the genuine care and attention I received. They went above and beyond to make sure I was comfortable and informed throughout the process. I highly recommend this Pep Boys location for their excellent customer service and quality work!

Jan 31, 2025

It took two hours for an oil change. Unrealistic time updates were given, and only when I asked. A tech did not show up that day, which I understand, but there was no apology, and when I asked for them to make it right, the service rep was argumentative and unprofessional. Stay away from this place.

Jan 24, 2025

Always timely and thorough!!! Northwest Highway crew A+++

Jan 10, 2025

This was my first time to use Pep Boys. The guys were very friendly and helpful. The waiting room is very nice with a TV and coffee. I waited as my new battery was installed. They texted me when my car was ready. I will definitely refer them to my friends.

Jan 07, 2025

Excellent service! The front desk was very professional and they recommended the work that was necessary to fix my problems. Thanks so much!

Jan 07, 2025

Friendly and fast service. Fair prices and no overcharge. I've gone to many other places and this is my go to in the area.

Jan 07, 2025

Great service. They were very professional and courteous. We will make this our service place.

Jan 07, 2025

I am very pleased with the service I received. JONNY my service manager was helpful along the way. He updated me in-person about the repairs. He kept me informed of progress. Vehicle is running like new

Jan 07, 2025

If you’re in the Dallas area, THIS is the Pep Boys to trust and rely on. The team here was amazing. Customer Service at its finest. Definition of what it means to go above and beyond for your customers.

Dec 07, 2024

Great service, super friendly. I know i can always count on them to fix my car.

Dec 07, 2024

I choose Pep Boys for my purchase and installation of Cooper Adventure tires. I had my vehicle towed in as the flat tire was not safe to drive. It ended up arriving later than my appointment time which was (10AM) but I did call them prior to then to let them know I would not be able to come with the vehicle. They received the car around 10:30AM. I was hoping to pick it up at lunch since I had an appointment in the morning however they said they hadn't pulled it in the shop yet, but were about to get to it. When I checked back at the end of the day, unfortunately, they still had yet to get to it. The staff member I spoke to over the phone demonstrated great service and was apologetic, mentioning they were understaffed and it was a miscommunication on their end. The job got done swiftly to pick it up that evening. I appreciated their honesty and ownership of the mishap. I totally understand things happen and was grateful for their communication of what occurred. Tires look great and have been driving well, about 3-4 weeks now since installation.

Dec 07, 2024

I made an online appointment for a tire rotation at $9.99, but like most shops they found other repairs that needed tending to. So, out the door after a tire rotation and a new serpentine belt and tensioner, I paid over $300. However, it had not had a new serpentine belt in over 90K miles, so I'm sure it was time. The service rep was knowledgeable and explained the situation to me, so I felt like it was warranted. I've used Pep Boys many times before and I feel like they're one of the more reputable shops, so I will continue taking my vehicles there for service. The most recent service was on my 2002 GMC Sierra 1500, but they've serviced my 2016 Kia Forte5, too.

Dec 07, 2024

John and Lou they were very very polite to me. They were very helpful. They took their time out and explain to me. I enjoyed being there. I was comfortable being there. It was like I already knew those guys I brought my 2012 SRX Cadillac.

Dec 07, 2024

Made an appointment online for the same day, got there, everything was taken care of, really nice guys, and the lobby area was comfortable.

Dec 07, 2024

Matthew and Brandon were a huge help with battery issues. Very friendly

Dec 07, 2024

My wife took her car in for an oil change, and after they told her the car needed the valve cover gasket replaced and gave her an estimate of $1600. My wife asked if they could do the work and they said yes. My wife came home and let me know what was going on and I checked her extended warranty which to my surprise covered this issue. We called and asked if Pepboys could take care of the gasket and if they worked with the warranty company which they said yes to. We dropped off my wife’s vehicle the night before so they could start work at 8am when they got in. The next day my wife called them at 9am because they never called like they said they would, Pepboys then said yes we are working on it but we do need to make sure we can get parts and we will call the warranty people and they let her know they would call back with an update. Fast forward to 1pm when my wife calls back since we have not heard anything and they said, “oh yeah, we can’t work on your vehicle because we don’t have the “tools” do work on it.” When my wife asked why did they tell us the day before that they could work on it, they said “well we just diagnosed the issue”. But that is not true when we dropped off the vehicle we were assured they could have the vehicle done the next day. Now they tell us to take it to the dealer. Seems kind of odd that the day before when my wife was there alone and there was no warranty on the table they could do it for $1600, then they back out when they find they don’t have the “tools”. They didn’t think to call us to let us know they can’t work on her vehicle? Instead we go a whole day without the vehicle when we could have taken it to the dealer right after they found this out. Thank you for wasting our day. PS - we checked you only need a few basic tools that any mechanic should have to do this job, so I guess y’all were trying to make some money off a woman who was alone trying to get an oil change? Seems kind of weird how fast things change and the lack of communication.

Dec 07, 2024

Never be too specific on what you think needs to be done with your car here. Told them the headlight was out and I thought that the bulb needed to be replaced. They replaced the bulb and I could see light coming out so I assumed it was working. First time I drove in the dark you would have thought they did nothing. Went back into the store to ask what we could do since the light clearly wasn’t fixed. Then I was told “you asked us to replace the bulb that’s what we did”. Probably one of the laziest responses I’ve ever heard. Take some pride in your work and business so that the customer doesn’t have to come back because “that’s what you asked us to do”. Funniest part is they were trying to pitch $1000 repair on a totally separate part of the car instead of actually fixing what needed to be fixed.

Dec 07, 2024

Quick service

Dec 07, 2024

Very prompt Extremely professional. With quality work.

Dec 07, 2024

Very rude. I call get put on hold until I drive to the store. Hang up walk in, it’s a customer. I wait, get to the front phone rings this man answers it and has a conversation in my face. Wow, he tells me the price for oil changed I leave. I will spend my money with who shows me respect.

Nov 07, 2024

Going into hour number 3 of waiting for my scheduled oil change to be finished. Didn’t even bring my car in for the first hour.

Nov 07, 2024

I received excellent customer service. The gentleman there were very helpful. Thank you guys.

Nov 07, 2024

Matthew and his crew were amazing! I had a dead battery and came in 45 minutes before closing. They were so sweet and reassuring. They got my car in fast and I was out 5 minutes after their normal closing time. I've gone to other Pep Boys and the experience hasn't always been a good one, but this location is definitely on my list of favorites. Great job!

Nov 07, 2024

Me gusta el lugar recomendado gracias Isabella.

Nov 07, 2024

Best customer service this my go to Pep Boy location!!

Oct 07, 2024

Always great service.

Oct 07, 2024

Brought my car here to replace the water pipe that was leaking. They charged me $500 to replace it and never even checked to make sure the problem was resolved but told me it was when it clearly isn’t as it’s leaking from the same spot. They stole my money and never even completed the work properly and I was there for 6+ hours. I wouldn’t be surprised if they stole my brand new oem part and put some trash aftermarket part on my car or the same exact part they took off and they stole my brand new bottle of antifreeze and tried to tell me it took the whole gallon jug to fill it. I’m no expert but when I know it absolutely does not take that much to fill it.

Oct 07, 2024

Exelente servicio

Oct 07, 2024

Great service! Thank you!

Oct 07, 2024

I prefer this Pep Boys location. I had all four tires replaced and was very pleased with the results. The staff was very professional, and the place was very clean. This might be my go-to. I’ll definitely be back!

Oct 07, 2024

I stopped in to get new brakes/rotors, and get oil changed 2 days before my baby was due to be born. They did the brake check and even though I came in late, they were willing to help me out by staying later to finish my car so it was safe for newborn. So so grateful.

Oct 07, 2024

Service was great and price was reasonable. Booked an appointment and work was completed quickly.

Oct 07, 2024

Very helpful.

Sep 07, 2024

Been using Pep Boys for quite a few years. Always happy with the service. Only knock, the locations are not networked together so keep your receipts accessible.

Sep 07, 2024

Love the customer service and quality of work on my vehicle. However, do not like the wait time.

Sep 07, 2024

The entire staff that worked on Labor Day 9/2 were all great! Very attentive and so helpful. I had a 1:30pm appointment for a battery replacement and I was out of there by 1:50pm at the max! As a first time customer of Pep Boys, I’ll definitely be back!