Pep Boys

Feb 06, 2025

I’ve been bringing my cars to Pep Boys for years now, and I can confidently say it’s the best auto repair shop in the area. Whether it’s for routine maintenance or unexpected repairs, they’ve consistently provided fast, reliable, and honest service at a fair price. One of the things that keeps me coming back is their exceptional customer service. The staff is always friendly, professional, and upfront about the work needed. They take the time to explain the issues without trying to upsell unnecessary services, which is a rare quality in the auto repair industry. I truly appreciate how transparent they are when it comes to pricing and repair timelines. Speaking of service speed, Pep Boys gets the job done efficiently without cutting corners. I’ve had everything from oil changes to brake replacements and tire services completed here, and they always manage to get my car back to me quicker than expected. Even when they’re busy, they make sure to keep customers updated, which shows they respect both your time and your business. Another big reason I keep returning is their fair and competitive pricing. Compared to other shops in the area, Pep Boys offers excellent deals without sacrificing quality. I never feel like I’m overpaying, and they frequently have promotions or discounts that make maintenance even more affordable. If you’re looking for a trustworthy, fast, and affordable place to get your car serviced, I highly recommend Pep Boys. My experience over the years has been nothing but positive, and I wouldn’t trust anyone else with my vehicles. If you want peace of mind and top-notch auto care, this is the place to go!

Jan 24, 2025

Great customer service great information team very knowledgeable

Jan 10, 2025

I buy my tires at pep boys on Buckner store the guy was so nice and friendly and the make very good deal but he forgot to put new valve on each tire so i went to the store they have on north central expressway but the guy there is so rude and they want to charge 20 for each tire so I went back to the Buckner store an Randolph the GM STORE took care everything with no charge and very good service all the GUYS there were so nice at Buckner store I recommend 100% pep boys and said thanks so much because we always look for something good and nice thanks again Randolph and all team....

Jan 07, 2025

Randolph was very knowledgeable and transparent in helping me. I recommend this Pep Boys. Great customer service!!!!!

Dec 07, 2024

Exceptional service from Randolph. He set realistic expectations for the repair timeline and was transparent about the entire process. I highly recommend giving Pep boys a call. I needed my brakes and rotors replaced. They were quick and friendly.

Dec 07, 2024

Gilbert and Randolf were absolutely fantastic!! They did everything they could to make our experience as smooth as possible while also keeping us informed and doing a fantastic job with the repairs. Best experience I’ve ever had with getting car repairs, by far. 15/10 would recommend this location to everyone!

Dec 07, 2024

I spoke to two different guys and both were very polite and helpful . We are very satisfied with the service

Dec 07, 2024

staff is very nice. Though there was some confusion with the mislabeling of a tire I bought had me driving for an extra hour to get the correct tire. Over all I decided to have my tires installed from this same store and came to find out I need to replace my rear brake drums. 300$ is the price to have new drum brake kit installed. I will do that my self lol. Thanks for the tips Mr. Moore

Nov 07, 2024

Dear Pep Boys Customer Service, I am writing to express my extreme dissatisfaction with the service I received at your Buckner location. As a loyal Pep Boys customer for years, I have never encountered such an appalling level of service, and I feel compelled to share my experience in the hopes that no other customer has to endure what I did. **Firstly, the service was excruciatingly slow.** Despite being the only car on site, my issue remained unresolved after a staggering six hours. This inefficiency forced me to take an additional day off work, just to speak with management in the hopes of resolving my issue. This is completely unacceptable. **Secondly, the professionalism of your agents was severely lacking.** They were misleading in their diagnostics and pricing, which only added to my frustration. After spending $1000 on repairs, I expected transparency and honesty, neither of which were provided. Not hearing about a lawsuit they recently won because of a customers mistake when they originally performed lousy service. This experience has severely damaged my trust in Pep Boys. I am committed to sharing my story and completing as many surveys as necessary to ensure that no other customer has to suffer a similar fate. I urge you to address these issues promptly and thoroughly to restore the faith of your loyal customers.

Nov 07, 2024

Guys are great. Second visit this week for an different issue.

Oct 07, 2024

Great customer service, friendly staff

Oct 07, 2024

Randolph is an amazing worker! Made it very easy!

Oct 07, 2024

The manager name randoff was very nice and polite when I came thru the door he was with a customer and he acknowledged that I was there thank you for having Great people person V Rhodes

Oct 07, 2024

The staff if friendly and professional. Very knowledgeable of all car parts and problems. Most problems c an be fixed in a few hours . They also safety check everything before letting you get back in your car. That way you know you will make it home safely.

Sep 07, 2024

I came in and spoke with 2 individuals after having a terrible experience at a honda flagship location. These individuals not only told me what was wrong with my car but gave a detailed explanation of the problem and work needed to be done Gilbert and Randolph are extraordinary employees.

Sep 07, 2024

The service advisor was polite, and was correct and diagnosing my car's steering wheel wobble issues. After the new tires installed, my car ride smooth and new again.

Aug 07, 2024

Had my car towed here to fix a starter. While they couldn’t diagnose the problem and I had to take it somewhere else for repairs the shop couldn’t do, the store manager was incredibly communicative and helpful the whole time. I never had questions about my car, and it was kept safe while I was there. It made a really crummy situation way less terrible.

Aug 07, 2024

The salesman at Pep Boys is always courteous and friendly. He puts you at ease with his calm demeanor and professionalism. It is a joy to visit this Pep Boys. We need more salespersons like him. Rodney is a plus for Pep Boys.

Jul 07, 2024

GILBERT was awesome!!! He was patient, gave good direction, called and updated me along the way. He cares about his customers. Whenever I thanked him , his reply was “of course “and “your welcome.” He went above and beyond. Kudos

Jul 07, 2024

I was here late January/early February to replace all four tires and one wheel. Everyone was so nice and made sure I got the best deal possible. They had my best interest at heart and made sure it was done right. They make sure you are well informed, educated, and comfortable with the next steps. I am back again today for tire service and it remains the same excellent service. Fair price and great service!!!! Come see about them!!!! Thank you Randolph, Gilbert, Adrian, and Erick for excellent service and a seamless experience!!!!

Jun 07, 2024

I received excellent care at the Pep Boys on Buckner Blvd. Randolph, the service manager, was very friendly and professional. He took great care of me and my car and seemed genuinely concerned about my safety before a road trip. I recommend going to this location and letting him help you with your automotive problems.

Jun 07, 2024

Service was vary kind and considerate they knew what they were doing and let me know about other issues

May 07, 2024

Pep Boys on Buckner did an outstanding job! Customer service was great and they identified the problem with precision. Timely service and communication throughout the process was elite in comparison to other shops I’ve encountered. Randolph’s professionalism and expertise was on full display during my visit and should be commended. Highly recommend the Buckner location!

May 07, 2024

Place is horrible set a appt time and still didn’t get taking care of they don’t work to get you out they keep you here for hours very unprofessional! If you want to wait hours then by all means go to them! Horrible service didn’t have any refreshments don’t check on there guest! I want to leave negative stars