Pep Boys
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Review highlights
"Really pleased overall. Was able to book a short-notice appointment (thank you for accommodating). Early drop-off was easy to navigate and shout out to Phyllis, who kept …"
"Work performed: 4 new tires, lifetime alignment, and steering adjustment."
"I highly recommend the location and the manager that waited on me."
Overview
Categories
Tire shop, Auto repair shop, Oil change service
Phone number
Call: (719) 447-9988Website
View websiteHours
Sunday
9:00 AM - 6:00 PM
Monday
8:00 AM - 7:00 PM
Tuesday
8:00 AM - 7:00 PM
Wednesday
8:00 AM - 7:00 PM
Thursday
8:00 AM - 7:00 PM
Friday
8:00 AM - 7:00 PM
Saturday
8:00 AM - 7:00 PM
Description
Visit your local Pep Boys Auto Service & Tire Shop at 2800 E. Platte Ave, Colorado Springs, CO, 80909 for expert tire services and all your car, truck, or SUV needs. We specialize in new tires, tire repair, and tire replacement, offering same-day services to keep you safely on the road. Our certified technicians also provide comprehensive auto repair and maintenance, including oil changes, brake repair, battery replacement, inspections, and more. We proudly service hybrid and electric vehicles, making us your trusted local tire shop and auto care center. With over 100 years of experience, you can count on Pep Boys for reliable, professional service. Call or book an appointment today!
Services
Reviews (37)
Feb 05, 2025
Fast and efficient. Very welcoming competitive prices....
Feb 04, 2025
Ended up at Pep Boys over a Chevy Traverse not wanting to speed up and idling down. Once parked, the car didn’t want to start. The pep boys crew diagnosed my car and it needed new fuel pumps. The fuel pumps were replaced and the car started up. I drove it for 45 miles and stopped at a few places and the car started up quickly. In CO for a few weeks so it’s nice to have transportation to get around town. John was great and patient. I was updated throughout the process.
Jan 23, 2025
Pep Boys customer service was a pleasure, prompt courteous service.
Jan 23, 2025
Salute GM John Clarke great job professional and well work the chuckle 👏👏👏👏👏
Jan 16, 2025
Always feel satisfied when they help me fix my car. Definitely a great experience.
Jan 16, 2025
John and his staff are like shops used to be. They care about the customer and their time.
Jan 06, 2025
I brought my car in to replace my flat tire and got a deal on new tires. Buy 3 get 1 free. Also was able to apply for the pep boys card.
Jan 06, 2025
Phillis is amazing gave me great advice on my tires and how to maintain them I thought this was sweet of her not many places will do this thanks for everything and for being open on Sunday.
Dec 06, 2024
I wish I could give this place no stars. These people are very predatory. They did my front breaks in August. By November I was having problems. When I presented my invoice to show how recent the work was done, the store manager John just looked at me nonchalantly like he could care less. I told him that my brakes should not be making strange sounds nor be worn out in barely 90 days, he then stated "well, you drove 3,000 miles!" He wanted to argue me down that in order to "fix" it that they needed $200 more dollars. I know for a fact that they either used low quality or used parts, which was confirmed when I took my car to 3 other brake shops. They are crooks who don't care about anything but making a buck. Their attitudes are deplorable. Please don't go here. They don't deserve anyone's business. They will lie right to your face, especially if you are a woman and don't get me started on if you are a person of color. Save yourself time, headache and money!!! I will be reporting them to the BBB and calling their corporate office. I will be heard!!!
Dec 06, 2024
John, the shop owner, was so helpful and considerate. I came in for a simple patch and ended up needing a new tire completely. He walked me through my options and I ended up getting all new tires without feeling pressured or overwhelmed. Very flexible with my needs and offered support through the whole process. Would recommend!
Dec 06, 2024
Took my vehicle in for 150,000 check up and they found my oil leak and repaired it among other issues. Very satisfied
Dec 06, 2024
We came in close to closing time due to a popped tire, and they were able to get us in first thing the next morning which I was super grateful for since we had a long travel back home and didn't wanna go all that way on a donut. Phyllis took care of us and was super nice and friendly. She's a great face to have greet you when you walk in! Thank you Phyllis!
Nov 06, 2024
Got my brakes done at pep boys on East Platte in CO Springs. Prices were a bit steep but they made up for it with great customer service. John did a great job of getting the job done promptly and breaking down my inspection for me. I will probably shop for pricing in town next time, typically pep boys is competitive but here they seem steep.
Nov 06, 2024
Great experience. I called the N academy store and was told they couldn’t do my inspection and so I went to this location and I was in and out without any hassle. Great management all around.
Nov 06, 2024
Great service
Nov 06, 2024
Super nice store! Courteous and prompt. John, Phyllis and crew were awesome!! Thank you!
Nov 06, 2024
The staff and service was great. Phyllis did a great job making sure that I was satisfied with the job and great conversation
Nov 06, 2024
Very good work helpful and knowing about the car
Nov 06, 2024
Went to get 4 new tires and it took 2 1/2 hours and the manager was being rude about everything and they broke active sensor and I told him that the factory rims don't take lip weights on the wheels and he said it's not his problem and I told him to change them and he said that it will be another 1 hour I don't recommend pep boys on circle and plate avoid this place and go somewhere else that will treat you right
Oct 06, 2024
Good service, it was an alignment took a couple hours n was ready. Tire rods boots where stright n not twisted as I requested. Thank you guys!!!
Oct 06, 2024
Sorry to put this comment. But they have a person on the counter who is the most rude I've ever met. He doesn't like to listen to people and I think much less work because I've been on a couple of occasions and I still don't finish talking and he says no or that he can't. They should talk to her and make her see what she's there for. It's the woman at the counter
Oct 06, 2024
Had a flat after tire rotation on complete Pep Boys purchase and install. After they informed me the flat was due to installer using wrong magnets to balance wheel-i was charged a road hazard repair!! I didn't HAVE a road hazard, I had an INSTALL hazard!! Its the principal, not the fee. They don't stand by their own work. Never again!
Sep 06, 2024
I was told Pep Boys have accounts with rental agencies and was recommended this place specifically on Platte to look at a leaking tire. It came across it was too much effort to even call the rental place so they turned me away. I went down the road to the one on North Academy and they actually helped me
Sep 06, 2024
These people are criminals. I took my car in because it was running kind of rough. I thought it might be the fuel pump. As it turns out it was one of the ignition coils (essentially, these are spark plug wires). John Clarke, the manager said the I should replace all four of them. I agreed. He charged me $855.00 for all four parts (these are not OEM parts and could have been purchased for about $60.00 for all four). He put new spark plugs in as part of replacing the ignition coils and charged me $107.96 for four spark plugs. He charged me two separate labor charges to install three new belts. He charged me a $35.00 shop fee (any idea what that is ?) He charged me $374.79 in labor to install 3 belts, 4 spark plugs and 4 spark plug wires. BE CAREFUL! These people are criminals!
Aug 06, 2024
Good service. Very helpful and caring staff. Explained everything and answered all of our questions and address all of our concerns. Great team
Aug 06, 2024
My boyfriend and I got stuck in his jeep with the engine overheating on our way in from Michigan. We were able to pull enough strings to make it in to Colorado and out of all the places I called the following morning pep boys agreed to get us in and checked out immediately. They did a thorough inspection and found the leak the auto shop in Michigan missed. Walked us through exactly what was wrong and what they planned on fixing without trying to talk us in to anything else! Super knowledgeable team and wanted to help us out anyway they could. Highly recommend!!
Aug 06, 2024
Pep boys on South Academy said they were out of glue to fix our flat tire when I called, but Pep boys on Platte Ave was awesome and Phyllis and John saved our first vacation day. Highly recommend this location.
Aug 06, 2024
They were fast and super helpful. Phil was awesome and vary knowledgeable. Definitely recommend.
Aug 06, 2024
Was in and out in under the time quoted. Excellent service again.
Aug 06, 2024
When we pulled into town on vacation our car broke down. We had it towed to Pep Boys and they absolutely saved our trip. Their communication was amazing and they got our car back to us in time for us to enjoy the last day of our trip! We can’t be more grateful for the service!
Jul 06, 2024
Another successful visit, Phil really went above and beyond in helping me out today. It’s great to know my vehicles are in great hands.
Jun 06, 2024
Amazing service and Amazing people. I would recommend everyone to come here to get their car serviced for any reason.
Jun 06, 2024
Excellent service, they were busy and still made time to install a new battery in my car. I highly recommend the location and the manager that waited on me.
Jun 06, 2024
Gavin and Steven were helpful and beyond professional. Thanks guys!
Jun 06, 2024
Great staff! Explained everything and was a quick service. Grateful for their excellent service.
Jun 06, 2024
Phil and Gavin were AMAZING!
May 06, 2024
These guys do a very good job, at a very good price, in a very short time, breaking the formula of "price, quality, and speed, pick any two"