Pep Boys
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Review highlights
"Been a customer 4 years now. 5 star ratings for every visit I've had. Quality people work here and have good prices. People at front counter are really friendly and …"
"This place is weak, staff are clueless, boring, no professionalism."
"Very helpful staff and i got my radiator there for good price."
Overview
Categories
Tire shop, Auto repair shop, Oil change service
Directions
5495 Glenway Ave
Cincinnati, OH, 45238
Phone number
Call: (513) 347-0400Website
View websiteHours
Sunday
Closed
Monday
8:00 AM - 7:00 PM
Tuesday
8:00 AM - 7:00 PM
Wednesday
8:00 AM - 7:00 PM
Thursday
8:00 AM - 7:00 PM
Friday
8:00 AM - 7:00 PM
Saturday
8:00 AM - 7:00 PM
Description
Visit your local Pep Boys Auto Service & Tire Shop at 5495 Glenway Ave, Cincinnati, OH, 45238 for expert tire services and all your car, truck, or SUV needs. We specialize in new tires, tire repair, and tire replacement, offering same-day services to keep you safely on the road. Our certified technicians also provide comprehensive auto repair and maintenance, including oil changes, brake repair, battery replacement, inspections, and more. We proudly service hybrid and electric vehicles, making us your trusted local tire shop and auto care center. With over 100 years of experience, you can count on Pep Boys for reliable, professional service. Call or book an appointment today!
Reviews (28)
Jan 31, 2025
On point as always. They are always my first go-to for all car needs when in a pinch
Jan 24, 2025
Good service
Jan 24, 2025
Very friendly staff. They diagnosed my cars issue within a couple of hours (unfortunately, it was a transmission issue and they do fix those). I would 100% bring my car back here for other issues
Jan 17, 2025
The high snow dislodged the plastic shield under my Honda Civic and it was dragging across the pavement everywhere I drove. Chad and the other workers took less than five minutes to get it back into place, and they didn’t charge me (which I was super grateful for, more than they know). He checked out my old tires too and told me I would be safe on them through the winter. I really appreciate him helping me out, and I valued his honesty about my tires (not just trying to sell me new ones). And everyone was super speedy, I was in and out of there in 10-15 minutes overall. I will likely be coming back to get some new tires in the near future!!!
Jan 10, 2025
Good overall experience and speedy service. I will say the waiting area didn't have the TV on and there was no coffee or drinks stocked but not the end of the world.
Jan 07, 2025
Both 4 new tires from this place and all 4 of them are defected. 2 different shop pointed out why the tires are bad. My whole car vibrates and the clueless staff want to give me an appointment to rotate tires when is been done. This place is weak, staff are clueless, boring, no professionalism.
Jan 07, 2025
Went in for a break job done within a day, been a week now no problems,excellent job guys
Jan 07, 2025
changed tire fast, great!
Dec 07, 2024
Waites at the desk for 10 min after everyone on the back saw me. Someone finally came out and said "what's up" and was very rude when I told them I needed tires
Dec 07, 2024
Other than being under staffed during a meeting the service was great. It was an easy fix but because I was traveling they kept my tire overnight to make sure it was not losing pressure so I would be safe.
Oct 07, 2024
Great service would do it again
Oct 07, 2024
I made an appointment online to get my tire repaired at 6:30 pm. I get there 15 minutes early and the guy at the shop says that they can’t help me. He refused. When I said I had an appointment, he Kept saying there wasn’t a mechanic there since 5 and they close at 7. So he refused to help me. And wasn’t sympathetic at all. Never once said sorry. Why are they open til 7 if there isn’t a mechanic. And why would they have appointments available on their website if they can’t service any one. Extremely angry especially since I work until 5.
Oct 07, 2024
No one likes to spend the amount of money on tires, but I'm satisfied that I made a great purchase. My salesperson Scott was very thorough explaining all my questions.
Oct 07, 2024
Quick service on the weekend!
Sep 07, 2024
2nd visit March 2024. Paid $1100 for new tires with warranty on 2009 Surburban. They were supposed to rotate my tires with the service. Before I visited this shop, my car drove fine.. afterwards my car now shakes at 70 MPH and my wheel alignment is off. I called and they didn’t offer to rectify this issue at all. I do not recommend this business. Go elsewhere ! Buyer Beware.
Sep 07, 2024
Chad helped me out. Good people there.
Sep 07, 2024
Helped me out in a pinch
Sep 07, 2024
Made appointment online. Dropped keys before the store opened. Called to make sure they got them because there were no envelopes. Was assured everything was on track. Got the best deal on some great Goodyear touring eagles. Was actually $20 less than I thought it was supposed to be. Chad was great as well.
Sep 07, 2024
Quick and helpful
Aug 07, 2024
Been a customer 4 years now. 5 star ratings for every visit I've had. Quality people work here and have good prices. People at front counter are really friendly and always helpful to customers! latest visit great as always! In and out in only 15 minutes (08-02-24). Air filter installed by Chad. Good price!
Aug 07, 2024
I went in to have my tire repaired after Walmart Auto canceled my appointment for new tires twice. Went in and spoke to the gentleman at the counter (as he clocked in) and he asked a couple of questions and was able to take a look at my car right away and recommended that the screw in my tire could be patched. I proceeded to ask if it could be done in time to have it fixed prior to my going to work. Due to their lack of staff (which is EVERYWHERE) it would have to be left there. Then at the cost of giving away business he suggested I go to Juffylube down the street as they can do it right then and there. Which I appreciated… went to JiffyLube and they said the screw was too big and they didn’t have the tires to replace it. So I went back to Pepboys and they fixed it without issue! I appreciate the willingness to do the right thing for the customer even at the cost of business. Because of that, I will be coming back here if I need anything done I cannot do. Or at the very least will be checking with them first on my journey to repair should I need it. Customer service matters.
Aug 07, 2024
Told me my compressor was broke and couldn't be charged. Said it would be 1700. Took it to my mechanic and he charged it.. friendly staff.
Jul 07, 2024
I booked an appointment for Free Engine Light Code Pull Service Package I was told it’s $135 when I showed him it says free he said we don’t provide that service. I left went to Bob Sumerel no appointment my vehicle was serviced and I purchased a membership afterwards.
Jul 07, 2024
Very nice customer service, thank you!
Jul 07, 2024
Went in expecting to buy 4 new tires to fix the slow leaks. The guys were honest and let me know my tires were in decent shape and I just needed a valve stem for now. $30 instead of $500. 👍🏼
Jun 07, 2024
Dont.
Jun 07, 2024
I have bought many parts, tires, and accessories here. I have had repairs made to both my personal vehicle and work vehicles here. The staff have always done their best to make sure I am satisfied and their work is done right. Their prices seem fair. If you need work done on your car, I would recommend them.
May 07, 2024
Go check them out best service