Pep Boys

Feb 07, 2025

Service was good on my vehicle Corey was very helpful and has great customer service skills. However, the restroom is a major concern and is rather ridiculous. This is an establishment and there is no reason the restroom smells like a back alley. The odor is so strong of urine and the floors look like they have not been touched in years. I understand they’re working on cars but it can still be clean that’s disgusting and no way a business should up hold their public restroom. If employees have to use that restroom then that’s even worse to expect someone to work all day and have to release themselves in that condition. They need to do something about that a.s.a.p!!!

Feb 01, 2025

Great knowledge and easy to understand

Jan 24, 2025

Excellent Service!!!

Jan 24, 2025

Last minute I came in every location said no because it was last minute out of no where I called this location and Corey was there to the rescue when I SAY it’s cold today 1/20/2025 it’s coolllldddd I really appreciate this location so much I was blind sided by my battery issue However I was able to come in and get a new battery in no time same day within an hour of having the issue and they have a new Keurig

Jan 17, 2025

Came in at the end of the day on a Thursday and there was no wait. They tested my battery and found it to show a new battery was needed. I was able to get a new battery within 1/2 hour.

Jan 17, 2025

Friendly Staff!! I brought my car in to be serviced, Only had to wait 1 hour even though I didn’t have a scheduled appointment time. Corey at the front desk was amazing through out the whole process!

Jan 07, 2025

Andrew was very nice, friendly, and professional. He was not a pushy sale guy which tends to be the case at other establishments when they have female customers. When I informed him that I was cold where I was sitting, he offered me a warm place to wait for my car. Talk about going above and beyond. He could have just told me to sit on the side of the floor, but he didn’t. He immediately, without hesitation, took me to a warmer area, which I much appreciated. I have been coming here for a few years now based off of the recommendation from my ex husband. Thanks Andrew for treating me like a valued customer. You are a great person.

Jan 07, 2025

Corey and Steve provided excellent service. Corey went above & beyond getting me rescheduled from Merritt Blvd. Corey is well mannered, professional and attentive explains your service needs, keeps you updated with the progress while waiting. Ery friendly and welcoming, unlike the Merritt Blvd store. Ms. Jo is definitely missed. Steve my service guy provided an excellent job with my alignment and inspection. Listed in detail service suggestions. I recommend Joppa Rd store any day.

Jan 07, 2025

Corey has been at the Joppa Pep Boys store as long as I have been coming here and is the reason I keep going back plus the fact the they have been taking good care of my cars for years (BMW, Lexus and Infinity) for myself and daughters. P. S. Welcome to the family, Andrews the new store manager!

Jan 07, 2025

Cory was very helpful and courteous. Great service. 👍🏾

Jan 07, 2025

Great service.

Jan 07, 2025

I had a disappointing experience this morning with Andrew. I received a text 30 minutes before my appointment saying I would not be able to wait during my service. This was initially understandable, then while I was on my way to my appointment I received an email saying that I canceled my appointment and would have to reschedule. Mind you I never cancelled or confirmed I was not coming. When I arrived I was told that the service may not be completed til the end of day which again I was fine with. Once agreed to this he said “oh actually one of our lifts is broken so we probably won’t be able to do it at all today.” Absolutely ridiculous and unprofessional. I needed a simple service of a flat tire repair. I called NTB tires and they took me right away only having to wait 20 minutes. I had always gone with pep boys for tire services but I will be taking my business elsewhere. Thanks Andrew for nothing!

Jan 07, 2025

I had my daughter’s Buick Encore serviced for a punctured tire and the service was awesome. Kudos to Mr. Corey who was very friendly and very efficient in delivering customer service. He exemplifies a great work ethics and he makes customers feel welcome. This is definitely one of the best Pep Boys in Maryland.

Jan 07, 2025

Prompt, friendly service. Reasonably priced. What more could you ask.

Jan 07, 2025

Quick and reliable

Dec 07, 2024

Quality service at reasonable speeds and price.

Nov 07, 2024

Got a tire repaired here - Andrew & Keisha were super quick, helpful, reasonably priced and transparent - getting all my work done here from now on.

Nov 07, 2024

Helped with whatever I needed. Was Honest about what I did not need. Got me in and out Fast. Really good Service.

Nov 07, 2024

Service for annual maintenance…. Drop off at shop ….excellent service I’ve used this shop over ten years

Nov 07, 2024

Service was fast! Corey was awesome to chat with.

Nov 07, 2024

Service was slow. It took an hour and a half for an oil change. That was with an appointment. The bathrooms were absolutely... filthy. Will not be back. We went to the parkville location. We cannot make a comment on any other location.

Nov 07, 2024

The space was very comfortable although Pep Boys is in the process of renovation. Excellent service, courteous staff and effective time management. Service was Excellent from Corey !!

Oct 07, 2024

Corey helped me and kept the wait pleasant. had a couple laughs and learned a little about my car. THANKS AGAIN.

Oct 07, 2024

Corey was GREAT! Got us in and out quickly and kept us updated throughout the whole process!

Oct 07, 2024

Corey was friendly and helpful.

Oct 07, 2024

Disgusted with their lack of customer service. My wife has a serious knee injury and had to load a car onto a dolly by herself. You are terrible and just disgusted me by your lack of service. Never ever will use Pep Boys again

Oct 07, 2024

Super fast service.

Oct 07, 2024

Very Unprofessional & I do not recommend this location "whatsoever". Staff is not pleasant at all! Onsite for a tire to be plugged & told it would be an hour & a half, for a 20 minute service. I scheduled the appointment online ahead of time, to avoid unnecessary wait time. Never again will I waste my time & gas, when I have had better service elsewhere. To top it off, the waiting room is Absolutely Disgusting & it appears it hasn't been cleaned EVER! UGH

Oct 07, 2024

Very professional I was in and out!

Sep 07, 2024

Corey is Awesome!

Sep 07, 2024

Corey was super helpful! He articulated in detail all of my options and provided extra time for me to ask questions. I highly recommend pep boys in Towson!

Sep 07, 2024

Cory was great and kept me updated through out everything! thank you!

Sep 07, 2024

Right on time. As usual, John and Andrew are a delight to deal with