Pep Boys

Jan 30, 2025

Lynn was great to work with. Went in for a brake check and they were very honest about what needed, and did not need, to be done.

Jan 16, 2025

I had instant catastrophic sidewall damage yesterday after purchasing a Continental Pure Contact LS tire set from Pep Boys 12/7/24. I didn't hit or run over anything and immediately pulled over. Pep Boys said that I need to contact Continental myself to get the tire replaced and installed. They said if I had bought Michelin they could have helped me WTF? They would be out zero dollars reordering a non-defective tire for me. I've shopped there for years but they have lost a customer.

Jan 16, 2025

Josh and his team were phenomenal and quick on fixing what my car needed!

Jan 09, 2025

Pep Boys were great! The staff were all very nice and kept me updated on what my car needed. They took care of me and insured my safety with adequate maintenance of my car. I am 100% satisfied!

Jan 06, 2025

Finally with the new Manager, they are open on weekends as well. Did a thorough car checking along with oil change. I was happy to get additional discount.

Jan 06, 2025

Great Place! Did an excellent job on my alignment, thanks!

Jan 06, 2025

Helpful, knowledgeable and friendly!

Jan 06, 2025

I had to jump start my dead battery and then went to this location for battery replacement. To my surprise, their testing showed that battery was good and doesn’t need replacement. I liked the honesty and professionalism of people at this location.

Jan 06, 2025

I was helped out by the staff they are very friendly and helpful thank you guys so much for putting my tire on my new rim

Jan 06, 2025

New management took over and it’s even better than when I first starting going there. If you need a trusted mechanic for anything, this is your new place!

Jan 06, 2025

Very good service

Dec 06, 2024

I felt like I was treated fairly and at a good price. I can’t ask for more. Store manager is awesome also

Dec 06, 2024

Lynn and the guys are among the most honorable and fair guys I’ve encountered. They took time to look through an issue that a dealer had ‘strongly advised’ needed to be done for > $4000. They walked through what the real issue was, how they came to the determination, and then made a suggestion for remedy. The remedy didn’t benefit them at all…in fact, they referred me to someone who could do the work. I’ve used the team at Pep Boys in Austin (Research Blvd) several times and will always go back because of the fair and honest approach with customers. Thanks guys!!!

Dec 06, 2024

The representative were very helpful and professional

Nov 06, 2024

Awesome experience - Josh, the Service Manager, spoke with me over the phone and squeezed me in to a busy schedule to replace my Nissan Altima’s battery in a pinch, and I was in and out within 40 minutes for a very fair price (better than I was quoted at 2 other places nearby, plus he found a coupon code for me). Will absolutely be coming back!

Nov 06, 2024

Excellent service!!!

Nov 06, 2024

Worked with Josh at the Oak Knoll location in Austin, TX he is extremely knowledgeable, informative and provided a great overall experience. Bought tires had them installed and an oil change. Everything was completed with 1.5 hours along with a detailed inspection report telling what was good and what is close to needing repair or replace. Will use this location for all my vehicle needs.

Oct 06, 2024

Above and beyond service by a new manager late on Friday afternoon. All employees we encountered were great

Oct 06, 2024

Amazing service! Josh, the manager, answered all my questions and the shop was very efficient. I’ll be back here for future services!

Oct 06, 2024

Excellent and fast and nice customer Service.

Oct 06, 2024

The employees that work here truly care! I got a flat on my way to work around 7:30 AM one morning and the guys were quick to help even though they were not officially open yet. They had me all fixed up and ready to go in about 15 minutes or less so that I was able to make it to work on time. They’re a wonderful team and you are in great hands with them!

Oct 06, 2024

They said if I got the parts I needed they could install them. I got the parts. I was ready to pay. Then, they refused to install them.

Oct 06, 2024

Very poor service and rude service representative. I got an oil change few months ago and asked for a tire rotation, but they forgot to do the tire. I had to wait 2 more hours for someone to rotate the tires. My issues didn't end there. Just two months after the oil change, I discovered that the oil levels were low and have to refill again. This experience has left me questioning the quality of their work. Very disappointing

Sep 06, 2024

Haven't had the service done yet, but after calling 6 other shops this morning, Fernando was more helpful than anyone I had spoken with, answered my questions on cost, time and even got me a priority appointment for tomorrow.

Aug 06, 2024

Antonio did a great job communicating with me every step of the way and I’m so glad to not hear my brakes squealing any longer and I also appreciate the understanding from the shop on the whole situation with card and I am working on the resolution still but we will get it figured out nonetheless .. overall it was a good place to take my car and I will continue to take my business there so thanks pep boys!!!! 🫶🙏🏼

Aug 06, 2024

I followed the protocol to set up an appointment for my brakes, I got a call the next day that the technician was not available so rescheduled for the next day at the same time at 4:00. I called an hour before taking my car for my scheduled service, I was told that I have to bring it the next day or Friday. I am new in town, so I told him I have no where to go and I am new in town and the response was " I am sorry I didn't know what to say, bring it tomorrow or find another Pep boys that can work on it. No one called for me to tell me that they can't work on my car. I was leaving town the next day on a business trip and now I am scrambling.

Aug 06, 2024

Made an appointment for tire change and oil change before road trip. Took all my concerns seriously and was very professional and thorough.

Jul 06, 2024

Called the day before asking how long for a tire rotation and wiper blades for a fleet car with an appointment. They said 30 or so minutes. Made the appointment, got up early on my day and took it in. Now they are saying they need the car for 2.5 hours or more. Waste of time.

Jul 06, 2024

Had a complicated battery replacement task that others declined. Pep boys figured it out and took care of it.

Jul 06, 2024

Mechanic changed water pump. Did a great job.