Pep Boys

Feb 01, 2025

Rodney and Jones were awesome! I needed snow tires for a move to Denver. They made sure I had the best tires for my type of driving and car. Can’t say enough good things about them! I have recommended them to all of my friends

Jan 30, 2025

Great customer service, and helpful guidance during my appointment where I had to come in for a dead car battery. Very competitive pricing and super happy with the outcome.

Jan 30, 2025

The courtesy and friendliness of the store makes you want to come back

Jan 23, 2025

PepBoys always come to my rescue. Wouldn't even think twice of going anywhere else. L. Pasek

Jan 23, 2025

Super friendly technicians and efficient service.

Jan 16, 2025

I am thankful for the attentive and professional customer service received by the Asst. Store Manager- Romeo Jones- last week before the Winter storm. I will be a repeat customer due to his feedback and thoughtfulness.

Jan 16, 2025

P.S. Had another great experience with this PepBoys location yesterday. Made an appointment; everything was ready when I walked in the door. Service was completed quickly, completely and efficiently. This is an extremely well-run location. I'll never need -- nor want -- a dealership again. I had been with my car's dealership for 38 years, but after they were bought, I began having problems getting service -- even for emergencies -- in anything less than a week!!! Finally, I bought a car with a warranty that advises using Pep Boys, so I tried them. What a terrific experience!! I had an oil leak -- that thankfully was due to a bad oil filter, nothing worse -- but didn't know what that was the problem was. Romeo told me to come in. I did, and the problem was fixed and I was out of there in less than 90 minutes. I have since used Pep Boys twice. Romeo and Clinton have been terrific, as were the mechanics, whose names I didn't get. All in all, a super experience at a reasonable price from a friendly and professional staff, especially Romeo and Clinton. If you aren't satisfied with the service you're getting elsewhere, you owe it to yourself to give these guys a shot...I did, and now wish I had done so years ago. Bye-bye dealership, I'm with these guys from now on. Follow-Up: fourth visit. Fantastic experience, again.

Jan 09, 2025

The best place! Just go here

Jan 06, 2025

I took my truck into repair my tire and my wheel was damaged in the process. I had just got my wheel repaired the week before and I advised them of that. Very heart breaking.

Jan 06, 2025

Service was excellent.

Jan 06, 2025

They're the best!!!

Dec 06, 2024

Awesome experience purchasing a set of tires at this Pep Boys Store! I was near a Discount Tire the other day, so I went in to get a quote on a set of tires... The guy was making it into a big long ordeal, and then he was trying to pressure me, so I blew him off. I drove to Pep Boys and everyone was very professional and I had my new tires installed in a timely manner. The mechanics are very good here and I recognize them from the last time I purchased tires . Thank you to everyone for a great experience. I love my new Cooper tires, and the price was great too!

Dec 06, 2024

Great service and great people. Thank you!

Dec 06, 2024

Great service for a tire rotation and balance .

Dec 06, 2024

I cannot say thank you enough to Romeo. We had a wonderful experience and his customer service skills were amazing!! Ty again

Dec 06, 2024

Jones and Robert give great customer service, they’re friendly and polite and do an amazing job!

Dec 06, 2024

Thank you thank you thank you to the team at Pep Boys for their great and timely service. True professionals.

Dec 06, 2024

The WORST place in all of the Atlanta metro area.

Dec 06, 2024

Went to this Pep Boys to get my fluids topped after the last place (a Mavis) didn't do so during my last oil change! They were friendly, and they did it free of charge and in about five minutes. I will definitely choose them for my next service!

Nov 06, 2024

Please folks don’t go there no respect customer give customer attitude and rude behavior. It’s nearly my home i go but I never go again. Please people don’t go

Nov 06, 2024

Top notch! They Kept me informed on the progress of work being done on my car. Would recommend, Yes!

Nov 06, 2024

Was told my car was good to go, and that “it should be good for a long time” Next day it wouldn’t start. Pep Boys refused to have it towed saying that I was informed this would happen. I was not informed it would happen. I was told I was good to go.

Oct 06, 2024

The customer needs to be made aware that the diagnostic will not go towards the cost of repairs. If I had known I would have gone somewhere where it would have.

Oct 06, 2024

This is hands down the best Pep Boys I’ve been to. The staff is super friendly and accommodating. They’ve always taken care of me and have always been honest with the repairs they are doing with my car. I never feel like they do not have my best interest in mind. Shout out to Rodney and Romeo! Those are great people. Will continue to come back to this location. 5 stars!

Oct 06, 2024

Very poor customer service experience. An hour late for my appointment, but thats not why I'm making this negative review. It was the poor customer service that came after them being late, that caused me to write this review. I recommend other pep boys locations, or an entirely different company, to anyone reading this review.

Oct 06, 2024

Yesterday driving from North Carolina to Atlanta for the Steelers vs. Falcons game I ran over a sharp object on the expressway just 5 mins from pep boys. Whatever it was caused my tire pressure to drop immediately to 0 PSI. It literally gashed the tire. We called Pep Boys and Romeo informed us he had a tire for us and that it could be fixed before they closed. I was able to get the car towed and while standing in line waiting for assistance Romeo said “Are you the one called from NC that was on the way to the game” he said “Go ahead to the game I got your information & will be in touch”! We was still able to make it to the game while the car was being worked on & they was nice enough to leave the key to the car in a safe place for us to be able to leave the shop after hours. It’s still nice kind people out there and we are very thankful for Romeo and his team for making us out of towners a priority! Romeo even took the time to call us the following day to make sure we made it home safely!!! Highly recommend this Pep Boys location!

Sep 06, 2024

I recently had the pleasure of experiencing the outstanding service at Pep Boys, thanks to Mr. Ali. His dedication and passion for his work are truly exceptional. From the moment I walked in, it was clear that Mr. Ali loves what he does and is committed to providing the best service possible. Mr. Ali's expertise is evident in the way he handles every detail. He takes his time to ensure you understand everything about your car's needs and the services being performed. His informative approach is incredibly reassuring, making you feel confident in the care your vehicle is receiving. It's rare to find someone who treats your car as if it were their own, but Mr. Ali does just that. His attention to detail and thoroughness are unmatched. Additionally, I want to highlight Roldin, who is also a wonderful asset to Pep Boys. He is a sweetheart and very helpful, making the entire experience even better. Roldin did a great job, and his assistance was greatly appreciated. Together, Mr. Ali and Roldin make a fantastic team. Their commitment to customer satisfaction and their expertise in automotive care make Pep Boys the go-to place for all your car needs. I highly recommend their services!

Sep 06, 2024

My 1st time taking it to this location and it has to be my last. I come there because of my car's inability to stay running, but it eventually turns on after being off for an hour+ each time. So they give a diagnostic stating the only things that were supposedly wrong were due to the engine (valve cover gasket, catalyc converter and water pump). I end up getting work done for the gasket and pump but come to find out the only thing I needed to address the car cutting off was a fuse to the alternator which was never mentioned in the diagnostic and only when it was time to pick up the car. So now after leaving their shop a couple days after my oil light is on and I have oil splattered all over the engine and I have to send right back them just for them to tell me that now my valve cover has gone bad but nothing was wrong with it prior to bringing it to them the 1st time. I would have never had any engine work done if I had known that to address the problem that I had a concern with was something as simple as a fuse.

Sep 06, 2024

Romeo es el mejor. Siempre atento y sonriente. Hace el mejor trabajo y fue mucho más rápido de lo que esperaba. Gracias Romeo.

Sep 06, 2024

Since Romeo love to advise customers to leave a review and be sure we mention his name, I think its fair to also review the negative impact from his combative attitude. After 3 years of making this specific location my go to, these last few days after dealing with Romeo has been nothing attitude and combativeness. If a customer ask a question to why am I paying for something that has warranty? its no other answer besides the right answer to make it make sense. Today, Romeo was combative by questions from me due to me not understanding WHY AM I PAYING FOR TIRES AGAIN? (mind you 4 BRAND NEW tires were purchased last yr or the yr before with warranty) I also asked how much is the tires (2) he proceeds to print the history of what he "looked out for me" on. Still didn't get to how much is the tires? instead he gets up from behind the desk and states "let me hurry up and get you outta here because if you think ill sabotage a business over a tire is crazy. after today we good. I do you a favor" First off, DO ME A FAVOR..DONT DO ME NO FAVOR. EVER! I never have/had a problem to pay for a need but I do have a problem of a combative sales rep and a mouthy grown man. He proceeds to the back and make his way back after I continue to speak to my boyfriend on the phone about not ever meeting a combative man. He cut the corner "Ms Howard what was that?" I repeated EXACTLY what I said. The combativeness of a sales rep while a customer needs to know why am I paying for something that has warranty and STILL no answer came out of it is DIABOLICAL. He stated you can speak with the manager tomorrow, (Monday). Which im cool. Because of ROMEO this location will NEVER see me in life again and I also hope and wish ROMEO will stop asking for reviews. Romeo, You poke the bear you woke the bear today. I went to another pep boy location explained the issue they also pulled my history and got me straight with no issue and more solutions. Even not understanding, for the prices I paid for warranty how was I about to come out of pocket over X amount. Let me add this location striped my stud and put a random lug nut on my tire. Its not the mechanics in the shop that get this review its ROMEO being combative with the right one today. Romeo also wanted to keep going off at the mouth to another customer about MY car situation. As a man, SHUT IT or answer your customer with the right answer. In the future don't ever come from the back asking a customer what they say? Like you wanted an issue when they are on the phone with their spouse. Be prepared for the customer to repeat EXACTLY what she/he said. It could go anyway but up. I strongly encourage if you're having a bad day and overwhelmed with the load of the work, find a relief so your customers won't feel or see it. We were cool until I started asking questions. Isn't that an irony? As you can see, I got time today. (Rolin good guy) I hope he grows from the place.

Sep 06, 2024

Tried to upcharge me for parts and service. Also, tried to replace things that worked fine. Parts are almost twice as expensive and they come with a non-negotiable warranty that also an extra charge. My total with them was 2500 and was less than 700 at another shop. Get a second opinion before trusting them.

Aug 06, 2024

I had Romeo & Z help me out today. Romeo was able to properly explain to me what I needed for my car, and help me understand the process. Romeo was very knowledgeable, and shown great customer service. I’m glad my car was in his hands. A stellar employee that makes the brand Pep boys worth it. They have found a forever customer:). I was glad that Romeo and Z were able to get my car back together. Thank you!!!

Aug 06, 2024

I have a 2003 Mercury Grand Marquis and I came in for an alignment my car is old and had been in a accident which effected the suspension. I spoke with the manager Rodney, he was really cool and honest with me about the process and what else I would need at the visit. I just liked his patience and style of communication plus I'm a very observant person and I can tell the shop was ran well under his leadership. I also spoke with the supervisor not sure if his name but he gave me some tips on some other things for my car. This was really good service and I will be coming back to this exact location for my future repair and maintenance needs.

Aug 06, 2024

Los mejores

Aug 06, 2024

Muy bien 👍