Pep Boys

Feb 05, 2025

Unnecessary Repairs & Lack of Diligence I had a terrible experience at Pep Boys. After my car wouldn't start, Advanced Auto Parts gave me a diagnosis that I needed a new starter and coolant. Pep Boys wanted to charge me $200 to diagnose the engine code, but I declined. They then charged me $600 to replace the starter and alter realized they didn't even check the battery or the starter before replacing it. The next day, my car wouldn't start again. AAA found my battery was at 11% and needed to be replaced, nothing more. Pep Boys admitted they didn't test the battery because they assumed I knew the issue. I'm not a mechanic! I've relayed information, but I guess it was easier to take $600 without proper diagnosis, or only okay to diagnosis and test some things but not all. YOU are supposed to be the expert. I won't use Pep Boys again and am disappointed with Advanced Auto Parts for their incorrect diagnosis.

Feb 02, 2025

My e250 van had a defective alternator. Donald and Chris both help me understand the problem and then fixed it for me. They did it quite quickly.

Jan 30, 2025

I needed a tired right away. It was almost closing time and the service was beyond excellent . Thanks so much for the prompt response and professional service.

Jan 30, 2025

The manager Christopher completely lied to me regarding the service that I needed on my vehicle. I was informed that I needed to spend $1000 for new calipers and brake hoses. I end up taking my vehicle to a family friend was also a mechanic and he told me that that was a complete lie. I was able to get my brakes changed with ease by the family mechanic although Christopher told me that he was not going to be able to take the calipers off my car because I need New calipers and brake hoses. I would not take my vehicle to this location. If I could create a zero, I would! They are Going to rip you off. Go elsewhere.

Jan 23, 2025

I had an auxiliary battery replaced on MB suv. I could not get into MB service for 2 weeks and we were travelling. Pep Boys went to buy the battery and installed iin 1 hr 45 min. And it has worked perfectly. No upselling or returns. The waiting area is pretty bad. No water or food or tv but I guess there’s no upcharge for that. Vending would be nice! I would go there again.

Jan 09, 2025

Chris has the best customer service acumen.

Jan 06, 2025

Chris the manager did a fine job of getting my old 1994 Chevy Blazer back in running order.

Jan 06, 2025

Great place. So helpful.

Jan 06, 2025

Guys were super professional. Very good team. Also got the job done immediately. I recommend Chris and Ryan for sure!!

Jan 06, 2025

Update: the team made it right and really took care of me

Jan 06, 2025

good experience for an oil change

Dec 06, 2024

Chris the store manager is AMAZING ! … I went to another location for a whole week and they kept telling me to come back the next day to change my slow leaking tire and I went to Chris’s location and he instantly helped me and fixed my car I would recommend his location to EVERYONE I know ! … 5 stars for me !

Dec 06, 2024

Good and ontime service. Staff is good.

Dec 06, 2024

I had a great experience at Pep boys

Dec 06, 2024

Service is always fast and well done. They never recommend something I don't need, and they never talk down at me or patronize me for any questions I may have. Plus, it's very close to my house so it's easy to go in when I need to get something looked at.

Dec 06, 2024

Very knowledgeable, professional and thorough. Also very fair and honest. Excellent experience as always! Highly recommend!

Nov 06, 2024

Have used this location for years. Always provide complimentary vehicle inspection report.

Nov 06, 2024

Outstanding service. Came in for tires and brakes, And the service was done quickly and efficiently. Chris was very knowledgeable and attentive. Would highly recommend this location.

Nov 06, 2024

The worst car repair experience I ever had. One 3-hour job took 5 1/2 days, numerous broken promises on ETAs, no call backs, one tech out of town, the other tech sick, and it takes an area manager from out of town to finally do the job (can't borrow a tech from another Pep Boys?). I requested they delete my account from their database, I won't be coming back.

Oct 06, 2024

Antoine helped me put air in my tires at the end of his day while the other mechanic was super busy. Totally appreciate his good customer service!

Oct 06, 2024

Great & efficient service & friendly, helpful staff. Chris was thorough in explaining needed repairs. Thank you for a great experience.

Oct 06, 2024

I can’t say enough about how fair Donald at PepBoys Sandy Springs was! He fixed a quick issue and leveled with me on the brake work needed. Honestly was appreciated!

Oct 06, 2024

Thank you to Don and Chris and the rest of the crew at this pep boys they are very prompt professional and delivers excellent service with courtesy and respect. Transparent and communication top tier. Took amazing care of my vehicle and grateful for great customer service. Highly recommended for anyone who values their car being serviced with perfection

Sep 06, 2024

I have been going to Pep Boys for tires and service for my vehicles for over 20 years. We discuss what is to be done, they give me an estimate of the charges. I take advantage of any price specials (coupons) that they might have. They do reliable work, and I am very satisfied with them. Thank you.

Sep 06, 2024

Pep boys on Roswell rd were exceptional. Not only was Donald at the front very nice and welcoming, but the tech was quick and willing to replace my brakes near closing time. Would recommend and go back!

Sep 06, 2024

Quick and easy shop

Sep 06, 2024

Rick is awesome. We were about to leave and he came out to see what we needed. Fixed the tire and readjusted the brake pads!!

Sep 06, 2024

The first time, they canceled my appointment at the last minute. They had my car all day at the shop the second time, but they didn’t change the oil.

Sep 06, 2024

Wasted my time

Aug 06, 2024

Great service, fair pricing, very helpful and explained the situation and options.

Aug 06, 2024

I had an excellent auto service experience with the Pep Boys center at 6521 Roswell Road. The staff went above and beyond to make sure my car was ready for a long road trip.